Im very thankful for the people working at Horizon Inn & Suite. The facility was dirty and in disrepair. Staff were positive, hospitable, and responsive.
David
2024 年 5 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi David,Thank you for taking the time to recognize our staff at Horizon Inn & Suite. While we regret that your experience with the facility fell short of expectations, delighted to hear that our team members were able to provide positive, hospitable, and responsive service throughout your stay. Your kind words will be shared with the team as they serve as a motivation to continue delivering exceptional service to all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future under improved circumstances.
10/10 (非常に良い)
Katelyn
グループ旅行
2024 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Katelyn
2024 年 5 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 6 日)
Hi Katelyn,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.
2/10 (非常に不満)
Rui
2024 年 4 月 13 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Nothing
Rui
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Rui,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.
8/10 (良い)
Dominique
2024 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good place to stay and I see the Change the name
Dominique
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Dominique,We are pleased to hear that you had a positive experience during your stay with us! Providing a comfortable and enjoyable stay for our guests is our top priority. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future.