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"Friendly staff"

"The rooms were spacious and wonderful, and the staff were all very nice"

"Amazing facilities and the staff cannot do enough for you, plus the breakfast buffet is delicious. "

"Breakfast buffet had allergy signs making it easy to stay away from certain foods. Thank you"

"I loved loved my room was perfect Had a great sleep. Amazing view. Staff were polite and great. Only issue was my son and his friend are cycleing on this trip. They brought their bikes inside to a designated location per staff but someone got in theire and stole some of their tools and lowered the seats etc Was to be a secure spot so that was disappointing. Reported the next morning. "

"Very good service. Easy to check in and out. Also very clean and organized"

"Awesome Onsen. Quick check in. The two open air mineral baths were clean, comfortable and relaxing. The one with the huge lava rocks, natural greenery and small waterfall on the 5th floor was my favorite. On the 11th floor the afternoon and evening it was gently raining and sitting in the Onsen with rain coming down made me feel one with the rain and hot water. The food was awesome, a huge variety and more than I could eat. The room was traditional Japanese and comfortable. My husband and I enjoyed our 10th wedding anniversary at Yumotokan."

"Very convenient from the train station, grocery store and to lake biwako"

"Good location. Just beside the train station. The room was clean and spacious. The breakfast was good."