Staff were extremely friendly, professional, and helpful. Gym yoga mat area needs to be cleaner, was dusty.
Couch at the foot of bed was dirty looking with stains.
Otherwise overall very clean, insuite bath was terrific.
Michael
2024 年 5 月に 1 泊滞在
6/10 (普通)
Chuan-Chih
家族旅行
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス
As a recent guest at your hotel, I'd like to offer some suggestions that could enhance future services. Firstly, given the room rates, guests anticipate a more exclusive and private stay. Perhaps offering options for rooms on higher floors would be well-received. Secondly, it would be beneficial if dining services accepted American Express credit cards; this convenience could greatly improve satisfaction for international travelers.
Moreover, if the hotel provided competitively priced bicycle rentals and other facilities within the property, guests might be more inclined to use these amenities rather than seeking external options. Finally, considering the hotel's market position and pricing tier, customers expect top-notch service and amenities. I trust these insights will contribute to your ongoing efforts in delivering an exceptional customer experience.