Very nice room, only issue was 2 queen beds, no kings. Lovely setting. Much better value than the Old Faithful Inn. Not historic, but you can walk to the Inn and experience the history that way. Super close to Old Faithful Geyser, and the great Visitor Center. Not a large selection of eating places, but the Obsidian Dining room was great for breakfast and dinner!
Brenda
2024 年 5 月に 4 泊滞在
4/10 (不満)
Annia、Bountiful
2024 年 6 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Floor wasn’t dust I had to sweep the floor for my kids to walk on it, not much Toilet paper, also I thought breakfast was included and it wasn’t, I had requested extra towels and blankets for our arrival and none of that was delivered until 9pm when were ready for bed. I wouldn’t no be staying here again.
Annia
2024 年 5 月に 1 泊滞在
4/10 (不満)
Douglas、Highlands Ranch
家族旅行
2024 年 5 月 31 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The Old Faithful Snow Lodge is beautiful and its' walking distance to Old Faithful and the numerous surrounding geysers make it a prime destination location.
However, that all falls away due to the poorly trained staff and workers at the Old Faithful Snow Lodge. We had interrupted our exploration of Yellowstone to be at the Old Faithful Snow Lodge at 4PM for check-in. Upon arrival, we were told our room was not ready (no cause for alarm, that happens) and after talking with the cleaning crew, the front desk staff informed us our room would be ready in 15 to 20 minutes.
Not enough time to go do anything more than visit the gift shop - we came back about 30 minutes later and now waited behind multiple other people checking-in, only to be told our room was STILL not ready. We were told that our room would absolutely be ready in another 30 minutes. We had wanted to take a shower and change out of our stinky clothes before dinner (had been out hiking the majority of the day) and the on-site restaurants do not take reservations and with the amount of people already waiting to be seated, we were looking at not being able to eat dinner on-site and taking the hour and a half (one way) trip to West Yellowstone for dinner - so we attended dinner at the Obsidian restaurant as is. Skip forward - our room was still not available FOLLOWING dinner. Our room was not available until AFTER 7PM (more than 3 HOURS after the check-in time)
Dinner was even more awful. Untrained waitstaff...
Douglas
2024 年 5 月に 1 泊滞在
6/10 (普通)
Jonathan
グループ旅行
2024 年 5 月 24 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Great lodge like setting very convenient to Old Faithful and some nice trails.
Jonathan
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Marietta
グループ旅行
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is right near Old Faithful. A very nice facility, clean and comfortable. The staff was great- friendly and helpful.
Marietta
2024 年 5 月に 1 泊滞在
6/10 (普通)
Venkatswamy
2024 年 5 月 23 日
気になった点 : 清潔度
Too far from lobby .
Venkatswamy
2024 年 5 月に 2 泊滞在
4/10 (不満)
Jonathan
カップルで旅行
2024 年 5 月 21 日
The bathroom was not clean, hair all over the tub, drain plug damaged preventing my wife from taking a bath, and the children running around down the hall and in the room above us until 11:30 pm prevented us from getting any sleep.