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ホワイト リバー イン アンド スイーツの口コミ

2.5 out of 5
ホワイト リバー イン アンド スイーツ
91 Ballardvale Drive, White River Junction, VT

口コミ

7.2

良い

評価 10 - 1007 件の口コミ中 317 件が非常に良い" "
評価 8 - 1007 件の口コミ中 289 件が良い" "
評価 6 - 1007 件の口コミ中 173 件が普通" "
評価 4 - 1007 件の口コミ中 127 件が不満" "
評価 2 - 1007 件の口コミ中 101 件が非常に不満" "

7.4/10

清潔度

8.0/10

スタッフとサービス

6.6/10

設備とサービス

7.0/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
management からの返信 (投稿日 : 2018 年 5 月 12 日)
Thank you for staying with us!

6/10 (普通)

Hannah

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Hannah,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Jaimie Keirstead,General Manager

10/10 (非常に良い)

Ling

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed the stay
2024 年 4 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your feedback! We're glad you enjoyed your stay with us!

2/10 (非常に不満)

George

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Corridors smelt like weed. The door to the room appeared to have been broken into, furniture broken, wallpaper peeling, floors filthy. Manager dressed inappropriately, we were offered another room but declined, we couldn't undo the odour and probably no better. We asked for a refund, they wouldn't give us one. I expect there response to this review will be the same as other responses, we are sorry for your experience, you should have brought this to our attention, we take customer satisfaction seriously and are working on correcting the problems. We also found out the Holiday Inn Express owns this hotel.
2024 年 5 月に 2 泊滞在
Sincerely, Jaimie Keirstead, General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear George,Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and have noted your observations on our property. That being said, we are making improvements and renovating the older sections of the hotel to match the standards of the rest of the property. Regarding the option to move rooms with a complimentary upgrade, you would have seen that we have fully renovated rooms in the other sections of the building that I am confident would have exceeded your expectations. Your feedback is important to us, and we will use it to enhance guest experience. We hope you allow us to turn things around the next time you stay with us.

10/10 (非常に良い)

martin、moosup

Great
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Martin,It is wonderful to know you had an enjoyable stay at White River Inn & Suites. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Jaimie Keirstead,General Manager

4/10 (不満)

Sharon

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I stayed here 6 years ago and I dont think they have done any maintenance or up keep since then. No food in lobby for breakfast not even coffee. My room had 2 lamps that didnt work. The sink and tub are really scratched up and stained. The ice machines in the entire building were out of order. The "heated" pool was not heated! It looked gross. I put my feet in and a bandaid and other debris floated past. So yeah if it wasn't too late to cancel and find another place. I wouldn't have stayed. Ive got the ick now!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Sharon,Thank you for staying with us again and evaluating your experience. We agree our hotel needs some updating and we are making improvements and working to bring the older sections up to date with the rest of the hotel. Regarding the issues with the lamp, we wish you had alerted our front desk so that we could have had a chance to remedy the situation for you. We have ice available at the front desk for guests, and we apologize for the inconvenience. As for the breakfast, we are sorry for your disappointment, however, we do have coffee available in the mornings, and the snack shop is always available. We hope to have another chance to provide you with the stellar experience you deserve.Sincerely,Jaimie Keirstead,General Manager

2/10 (非常に不満)

Lila

気になった点 : 設備とサービス、施設のコンディションと設備
The furniture in the room was very outdated and dingy looking. The room was dark overall. The bedspread looked old and the couch was disgusting. The outlet didn’t work in the bathroom. They didn’t make up the room for the second day so I had to go back to the desk to get more towels. Also the walls are very thin. You can hear everything from the next room. I will never stay there again and couldn’t wait to leave!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Lila,Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. That being said, we are making improvements and renovating the older sections of the hotel to match the standards of the rest of the property. Regarding the outlet, we wish you had informed us, so we could have fixed it. Your feedback is important to us, and we will use it to enhance guest experience. We hope you allow us to turn things around the next time you stay with us.Sincerely,Jaimie Keirstead,General Manager

2/10 (非常に不満)

Carol、Winooski

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、設備とサービス
We has come back from a hot day at the powwow. We went looking for some ice to cool us down. We were told all the ice machines were broken. I decided to cool of in tub. Only to find the plug was broken This place was worn and dirty. If you expect an indoor pool to be heated, forget that as well.Finally we had seen that there was a morning breakfast only to be told that they had not had one for four years! .Please take those features out of the ads. The clerks seemed to be used to compliant. I have been to this powwow for over 30 years Motel 6 had ice and breakfast! And much less money . They dont honor Aarp or other discounts
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Carol,Thank you for sharing your feedback and the details surrounding your recent visit. We are sorry that your visit with us fell short of your expectations. We do have ice available at the front desk for guests, and we apologize if it was not communicated and for the inconvenience. Regarding breakfast, we haven't offered breakfast in a few years and have changed every website we can to reflect this. If you can let us know which app is still advertising this, we're happy to investigate. We hope you took advantage of our coffee and tea bar. We also have a Suite Shoppe that is open 24/7 for a quick bite. We value all feedback, as it helps us better our service and elevate our guests’ experience. We hope that you will afford us another opportunity shortly as we would very much appreciate the chance to leave you with fonder memories.Sincerely,Jaimie Keirstead,General Manager

10/10 (非常に良い)

Joshua

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Joshua,We appreciate you taking the time to leave your five-star rating regarding your recent visit to White River Inn & Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Jaimie KeirsteadGeneral Manager

2/10 (非常に不満)

Eduardo

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The check in lady was super nice however, once I was in my room the fan was on. I figured no big deal right! The room was kind of warm so I figured I turn on the air conditioner. I soon fell asleep and around 2am I woke up sweating the ac was not turning on. I went downstairs and informed them that this was happening. Apparently the ac does not turn on during this time of year. I could not sleep and ended up leaving early
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Eduardo,Thank you for posting a review. We are disheartened to learn about the challenges you faced during your stay with us. Please accept our apologies for the inconvenience you were caused. We look forward to welcoming you back for a better experience in the future.Sincerely,Jaimie Keirstead,General Manager

10/10 (非常に良い)

Pai yun

2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Pai,All of us at White River Inn & Suites are thrilled to see your five-star rating! We can't wait to welcome you back again for another exceptional stay. Until then, safe travels!Sincerely,Jaimie Keirstead,General Manager

8/10 (良い)

Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The woman at the front desk was friendly and knowledgeable.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 27 日)
Thank you for your feedback! We're glad our staff were helpful for you.

8/10 (良い)

Corey

カップルで旅行
Good for the price. Nice pool, clean room. Kind of outdated and our tv was messed up. Everything in the area was closed on Monday.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your feedback! We are pleased you enjoyed your stay!

8/10 (良い)

Angelo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 4 月に 4 泊滞在
Front deskからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your feedback! We are pleased you enjoyed your stay!

4/10 (不満)

James

ペット同伴の旅行, 出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They do not clean right there was a condom raper under the bed
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for your feedback. We take cleanliness concerns seriously, and apologize for this issue. In the future, please alert the desk to any problems with your room so we can have a chance to remedy the situation for you.

8/10 (良い)

Thomas

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Way too long of a walk for a disabled person from car to office and from office to room two buildings away.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for your feedback. We do have handicap rooms available that are closer to entrances if you wish to reserve one of those in the future.

8/10 (良い)

Kathleen、Hyrum

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No breakfast. When we checked in and went to our room, the room hadn’t been cleaned. We stayed for 2 nights and the second day when we returned, our keys wouldn’t work. Had to go back to reception and get new keys!
2024 年 4 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for your feedback. We're glad you overall enjoyed your stay, and we also hope you enjoyed the studio upgrade for the problem of the room management issue at check in. We also apologize for the inconvenience to you.

6/10 (普通)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス
Convenient to major highways. Clean, no frills accommodations. TV channels do not correspond to networks (difficult to find programs). Some room damage not disclosed at check in, which means you need to do your own inspection/reporting as soon as you check in, or you could get charged for it. Local restaurant choices are very limited.
2024 年 4 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback!

8/10 (良い)

Carlie

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 設備とサービス
Staff was friendly. The room had an odor and they do not offer Continental breakfast.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback!

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Room was huge. Internet poor. Staff very friendly
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback!

6/10 (普通)

Dawn

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Lobby looks great, my kid loved the pool, it’s big and clean. Rooms are heavily damaged. Wall damage, unclean bathrooms, tub drains dont work. I could tell housekeeping does the minmal. Last guest hairs in the shower, floors sticky… It could be so much better if they were keeping up on the rooms.
2024 年 4 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback!

6/10 (普通)

Matthew

Uncomfortable beds.
2024 年 4 月に 1 泊滞在
Front deskからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback!

10/10 (非常に良い)

Patricia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Large clean and comfortable rooms. Wish breakfast was included, although there is a 24hr coffee / hot chocolate bar. The room was in the non renovated part. I found it noisy. I could hear the people upstairs talking. Could use a good paint job-freshen up in the bathroom. Overall, good value for the price.
2024 年 4 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for your feedback! We are pleased you enjoyed your stay!

10/10 (非常に良い)

Hallie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your feedback! We are pleased you enjoyed your stay

8/10 (良い)

Rick

良かった点 : 清潔度、スタッフとサービス
Clean and well managed older property. Could use an update, but then it wouldn't be the best buy in the vacinity
2024 年 3 月に 2 泊滞在
Front deskからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback!

10/10 (非常に良い)

Joe

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close enough to killington, super super nice staff. Made us feel welcome and helped me extend my stay during a huge snowstorm for my Expedia rate. Right off highway and has studio style rooms with kitchen that are perfect for our ski stay!! Great place.
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback! We are glad you enjoyed your stay!

6/10 (普通)

Ania

2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback.

2/10 (非常に不満)

Jane

2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your feedback.

8/10 (良い)

Bill

2024 年 3 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your feedback! We are pleased you enjoyed your stay!

8/10 (良い)

Ankita

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Though the staff was friendly and cooperative, our room needed deep cleansing. Even during the winter time, we had to leave windows open so that the smell could go away. The kitchen didn’t have sufficient pots/pans. The property needs a lot of maintenance.
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback. We are working hard to bring the older sections up to date with the rest of the hotel.

10/10 (非常に良い)

john

出張
良かった点 : 清潔度、設備とサービス
Good room and hotel. To dark outside. Not enough lighting.
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad you overall enjoyed your stay with us.

2/10 (非常に不満)

Monica

2024 年 3 月に 1 泊滞在
Front deskからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback!

6/10 (普通)

Martin

problems with wifi, same room key had another person. few issues. its inexpensive but that's reflective of the service and the setting.
2024 年 3 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

8/10 (良い)

Vipul

2024 年 3 月に 1 泊滞在
Front deskからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback! We are glad you enjoyed your stay!

2/10 (非常に不満)

Steven

気になった点 : 清潔度、スタッフとサービス
I checked in that evening and it was so cold I woke up in middle of night and left Like no heat worked at all Did not feel cozy at all
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback.

10/10 (非常に良い)

daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to stay , great location . Swimming pool is a bonus. I will be back !
2024 年 2 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

8/10 (良い)

Vanka

家族旅行
良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad you overall enjoyed your stay with us.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quick visit
Just a quick visit with family in the area & this hotel was very close by.
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

8/10 (良い)

josue

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
People need to repent from their sins and believe in Jesus Christ.
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback.

4/10 (不満)

Dlorah

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not so good! We brought up issues and acted like it was nothing to them. Sink was clogged, nothing stocked, no pillows, blankets.
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback.

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ssf
2024 年 2 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad you enjoyed your stay with us.

10/10 (非常に良い)

Joseph

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

6/10 (普通)

Pamela

出張
Okay for the price
I only slept here, got in at 8:30pm and left at 6am. Check in was easy, except person at front desk had an accent that made it difficult to understand what was being said. Room was clean but definitely outdated. It was nice to have a microwave and mini-fridge. Keurig type coffee maker, but not enough sugar for even one cup of coffee. The bed was okay, I brought my own pillows. It was quiet and I felt safe.
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback.

6/10 (普通)

Ellen

家族旅行
良かった点 : スタッフとサービス
The rooms need to be spruced up & painted. Some up grades would be nice. Chairs in the room were very wobbly.
2024 年 2 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

2/10 (非常に不満)

Mary

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback.

2/10 (非常に不満)

Glenn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback!

4/10 (不満)

A

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Outdated and old. Not quiet.
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

10/10 (非常に良い)

Emily

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here to ski at Killington for the weekend. We liked that it was away from the bustle of the mountain. The room was very clean and the bed was comfy.
2024 年 2 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback! We're glad you enjoyed your stay with us, and hope to see you again in the future!

10/10 (非常に良い)

Ashley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the hotel and the staff was great!
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for your feedback! We're glad your stay earned top marks, and that our staff were helpful for you. We hope to see you again in the future!

4/10 (不満)

William

家族旅行
気になった点 : 客室の快適度
The beds were the most uncomfortable bed I have ever stayed in my life. It was like sleeping on a boxspring, hard as a rock my back hurt two days after I actually left at 3:30 in the morning because I couldn’t take it anymore
2024 年 2 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 2 月 25 日)
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