Dear Yu,Thank you for this review of our hotel. We are glad you enjoyed your stay and look forward to welcoming you back.Regards,

Thanks for staying with us. We appreciate your feedback!

Thank you for the feedback.

ご滞在いただきありがとうございます。 あなたのコメントに感謝します。

Hello, Thank you for your review. I hope we will see you soon again in Whistler.

Dear Jenny,Thank you for taking the time to share your experience with us. We are thrilled to hear that our room met all your needs and that you enjoyed the stunning view and the tranquility of our surroundings. It's wonderful to know that the patio door added a special touch to your stay, allowing you to fully embrace the natural beauty of our location. We hope to welcome you back soon for another peaceful retreat among the trees.Warm regards,The Hotel Team

Dear Lyn,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed our prime location, comfortable accommodations, and the friendliness of our staff. Our team is committed to providing a welcoming and enjoyable environment for all our guests, and your feedback is a wonderful affirmation of our efforts. We hope to have the pleasure of welcoming you back in the near future for another exceptional stay.Warm regards,The Hotel Team

Dear Rosemary,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with the cleanliness of your room. Providing a clean and comfortable environment is a top priority for us, and it is clear we fell short in this instance. Please rest assured that we have addressed this with our housekeeping team to ensure our standards are fully met in every room. Additionally, we are reviewing our cleaning procedures to prevent such occurrences in the future. We value your business and hope to have the opportunity to restore your confidence in our hotel during your next visit.Warm regards,Hotel Management Team

Dear Rupinder,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort caused by the smell of bleach in your room. Please be assured that the health and safety of our guests are our top priorities, and we use cleaning products that are both effective and safe. However, we understand that the scent can be overwhelming, and we will review our cleaning procedures immediately to ensure a more pleasant experience for our guests. Regarding the decor, we are in the process of planning updates to our rooms and amenities to provide a more modern and comfortable environment. We appreciate your comments, as they are crucial in helping us improve. We hope you will consider staying with us again in the future so we can deliver the high standard of hospitality we strive for.Warm regards,The Hotel Management Team

Dear Jenny,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn about the discomfort you experienced with the mattress. Providing a restful night's sleep is a fundamental part of a pleasant hotel experience, and it seems we missed the mark on this occasion. Please rest assured that we take your comments seriously and will inspect the mattress in the room you stayed in to address this issue. Additionally, we are reviewing our current mattress standards across our rooms to ensure they meet the expectations and needs of our guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable and restful experience in the future.Warm regards,The Hotel Management Team

Dear Andy,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We are committed to offering our guests a fulfilling experience and we sincerely appreciate your insights. We would love to hear more about your stay, including any specific aspects that stood out or areas where you feel we could improve. Your satisfaction is our top priority and your comments are invaluable as we strive to enhance our services. Please feel free to reach out to us directly with any further details or suggestions.Warm regards,The Hotel Management Team

Dear Catharina,Thank you for taking the time to share your experience with us. We are thrilled to hear that our hotel's location made your visit to the village convenient and enjoyable. It's wonderful to know that the room met your expectations with its comfort and amenities, especially the bath and shower. We aim to provide a relaxing and memorable stay for all our guests, and we're glad we could achieve this for you. We hope to welcome you back again soon for another delightful stay.Warm regards,The Hotel Team

Dear Parvinder,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are always looking for ways to improve our service and guest satisfaction, so your feedback is incredibly valuable to us. We hope you found our accommodations comfortable and our staff welcoming and helpful. If there were any aspects of your stay that did not meet your expectations, please know that we are committed to addressing these issues and ensuring a better experience for all our guests. We look forward to the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Pinnacle Hotel

Dear Sandra,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take pride in our hotel's heritage and the classic charm it offers; however, we understand that modern amenities contribute significantly to guest comfort. Please rest assured that we are in the process of updating our facilities, including the appliances and furniture, to enhance the overall experience of our guests. We appreciate your patience and understanding as we work through these improvements. Regarding the pricing, we strive to provide value for the services and amenities we offer and will review our pricing structure to ensure it reflects the current state of our accommodations. We hope to have the opportunity to welcome you back in the future for a more comfortable and valued stay.Warm regards,Hotel Management Team

Dear Brianna,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our service to be accommodating, particularly with the flexibility of our check-in times. However, we sincerely apologize for the inconvenience caused by the pool closure and the discomfort you experienced with the room temperature and bed size. Please rest assured that we are taking your comments seriously and are actively working to improve these aspects of our accommodations. Our guest's comfort is of utmost importance, and we are committed to ensuring a more enjoyable experience for your future stays.Warm regards,The Hotel Team

Dear Rhonda and Ron,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room clean and comfortable. We understand that the underground parking can be a bit tight due to the pillars, and we appreciate your bringing this to our attention. We're glad that you found value in our pricing for the month of May. Your satisfaction is important to us, and we hope to welcome you back soon for another pleasant stay.Warm regards,Hotel Management

Dear Rumeet,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback on Expedia. We are committed to offering our guests a fulfilling experience and we truly value your input. It helps us understand what we are doing right and where we might improve. If there were any specific aspects of your stay that you particularly enjoyed or areas you believe could be enhanced, we would be grateful to learn more. Your satisfaction is our top priority and we hope to have the opportunity to welcome you back in the future.Warm regards,Pinnacle Hotel Customer Service Team

Dear Leizl,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We are committed to offering our guests a fulfilling experience and we truly value your input. It is through comments like yours that we can continue to improve our services and accommodations. If there are specific aspects of your stay that you would like to discuss further, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Pinnacle Hotel Customer Service Team

Dear Brandon,Thank you for taking the time to share your feedback with us. We value all comments from our guests as they help us improve our services.We're sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have encountered during your stay.We would greatly appreciate it if you could provide us with more details about the issues you faced so that we can address them promptly and ensure that they do not occur in the future.Our team is committed to providing the best possible experience for all our guests, and we would like to have the opportunity to make things right for you. Please feel free to reach out to our guest relations team directly so that we can discuss your concerns further.Once again, we apologize for any shortcomings in your experience, and we hope to have the chance to welcome you back and provide you with the exceptional stay that you deserve.Warm regards,Pinnacle Hotel Whistler