テラス / パティオ

ジェネレーター ホテル ワシントン DCの口コミ

3 out of 5
ジェネレーター ホテル ワシントン DC
1900 Connecticut Ave NW, Washington, DC

口コミ

7.8

良い

評価 10 - 972 件の口コミ中 434 件が非常に良い" "
評価 8 - 972 件の口コミ中 257 件が良い" "
評価 6 - 972 件の口コミ中 107 件が普通" "
評価 4 - 972 件の口コミ中 63 件が不満" "
評価 2 - 972 件の口コミ中 111 件が非常に不満" "

8.6/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 6 泊滞在
Generator DCからの返信 (投稿日 : 2023 年 11 月 18 日)
Thank you for your review. We're glad to hear you had a great time with us, we hope to see you again soon!

8/10 (良い)

SAORI

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 9 泊滞在
Generator DCからの返信 (投稿日 : 2023 年 9 月 14 日)
Thank you for your feedback. We hope to see yopu again soon.FrontDesk

10/10 (非常に良い)

Yoko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This very very convinient and costy. I strongly recommend it.
2023 年 9 月に 6 泊滞在
Generator DCからの返信 (投稿日 : 2023 年 9 月 14 日)
Thank you for your five star review. We appreciate it.Please come back to see us again.Front Desk

8/10 (良い)

SAORI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 13 泊滞在
Front Deskからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for the review of Generator DC

8/10 (良い)

hitoshi

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

4/10 (不満)

KEIICHIRO

2021 年 6 月に 4 泊滞在
Generator Teamからの返信 (投稿日 : 2021 年 7 月 1 日)
Thank you for the feedback, sorry for not meeting all your expectations.

8/10 (良い)

Fadi、Fairfield

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was ok, I like the lobby and the lounge
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Olivia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Be sure you’re okay with a twin bed before you ask for a double bed room. Also, don’t let them put you in room 206 if you’re a light sleeper. The entrance to the outdoor patio is right outside your window and people are coming to and from the fitness room right across the hallway constantly.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Ismael

I never checked in
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Brendan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The cost was low, so good value for hostel lodging. The bar was nice and the restaurant had great food. Breakfast was convenient. Nice, cozy lounge, as well.
2024 年 5 月に 1 泊滞在
Generator DCからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review! We're delighted to hear that you found our hostel to be great value for money. It's fantastic that you enjoyed our bar and restaurant offerings, as well as the convenience of our breakfast service. We take pride in providing a cozy and welcoming atmosphere in our lounge area. We hope to welcome you back again soon!

2/10 (非常に不満)

Earl

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The second I arrived the older lady at the desk said you owe us 73 dollars .. I said no I’m fully paid ( have the receipt ) this kept on going back and forth during my stay .. hotel is nice nice and clean but I wasn’t the only one seemingly that was been overcharged left a bad taste would not stay again
2024 年 5 月に 2 泊滞在
Generator DCからの返信 (投稿日 : 2024 年 5 月 8 日)
We apologize for any confusion during your stay. It seems there was a misunderstanding regarding the resort fee, which wasn't included in the reservation made through the booking website. The 57.99 balance mentioned was indeed for the resort fee, which is typically payable upon check-in. We regret any inconvenience this may have caused and appreciate your feedback. We'll work on ensuring clearer communication about additional fees in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back under better circumstances.

4/10 (不満)

Ace Bryan

出張
気になった点 : スタッフとサービス
I was on D.C. for 1 day for nurses week, I avail the dorm type bunk beds with 4 people in the room. First, there’s no soap, shampoo or other toiletries, i guess the 4 people will share a small bottle. Receptionist are poor in addressing the key card situation. Did not care when I ask for a water.
2024 年 5 月に 1 泊滞在
Generator Washington DCからの返信 (投稿日 : 2024 年 5 月 8 日)
We appreciate your feedback regarding your recent stay during Nurses Week. Please accept our apologies for any inconvenience you experienced. It's important to note that in shared dormitory-style accommodations, toiletries such as soap and shampoo are not typically provided due to the communal living arrangement. We apologize if this was not communicated clearly prior to your arrival. Regarding the key card situation and the request for water, we regret any lapse in service you encountered and will address these issues with our reception team to ensure better communication and responsiveness in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in any future visits.

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, easy check in and out. Parking on site was expensive but easy. Staff was helpful and friendly.
2024 年 5 月に 1 泊滞在
Ivonne Front Deskからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel clean and that the check-in and check-out process was easy for you. While we understand that parking on site can be expensive, we're glad to hear that it was convenient for you. It's wonderful to know that our staff was helpful and friendly during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future!

10/10 (非常に良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
I was not allowed to have food in my room. I felt like a homeless person had to throw alot of food away. .the Restaurant over charged me for taco they were 14 on the menu charged me 22 Went downstairs to sit on comfortable lady staff told me to go back to my room or she make me leave I already paid for 6 nites all she did was wipe furniture and move chairs she did not vacuumed she treated some others the same way
2024 年 4 月に 6 泊滞在
Generatorからの返信 (投稿日 : 2024 年 5 月 7 日)
We apologize for any inconvenience caused by the differing policies between shared dorms and private rooms. We understand that in shared accommodations, it's important to respect the comfort and preferences of all guests. Our policy regarding food in shared dorms is in place to ensure a pleasant environment for everyone staying in the room.We appreciate your understanding and cooperation in adhering to these policies. If you have any further questions or concerns, please feel free to reach out to our staff, and we'll be happy to assist you. Thank you for choosing to stay with us.

10/10 (非常に良い)

Ashley

気になった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Generator DCからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to leave your feedback. We appreciate your honesty and are committed to improving your experience. If there are any specific areas where we can enhance our service, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us.

4/10 (不満)

Tuan

気になった点 : 施設のコンディションと設備
Nothing good
2024 年 4 月に 1 泊滞在
Generator DCからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to leave your feedback. We appreciate your honesty and are committed to improving your experience. If there are any specific areas where we can enhance our service, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us.

10/10 (非常に良い)

Kelly

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was close to what I wanted to do, the price was great, the room was perfect and I’d definitely stay here again for the price and convenience.
2024 年 4 月に 1 泊滞在
Generator DCからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to leave your feedback. We appreciate your honesty and are committed to improving your experience. If there are any specific areas where we can enhance our service, please feel free to share them with us. Your feedback is invaluable as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to exceed your expectations in the future. Thank you for choosing us.

6/10 (普通)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Calm and relaxing
2024 年 4 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your feedback Matthew. We’ll make sure to take your comment into consideration so we can do better next time. We hope to see you very soon! Generator Washington DC

6/10 (普通)

Brittney

良かった点 : 清潔度
気になった点 : スタッフとサービス
The common spaces of this hotel are stylish, hip, and functional - and so are the rooms. However, it's clear that the hotel was updated but the bathrooms weren't touched, they're really outdated. I also thought it was so strange that there was no conditioner or body lotion provided. The important thing to note is that a bunch of rooms have bunk beds and because of this there were a lot of young people (late teens/early 20's) staying at the hotel. I almost called down to the front desk because the door slamming late at night was incessant. Lastly, the hotel staff was not friendly or helpful - they were... fine. I went downstairs to see if they had a fork and knife and was not verbally responded to. The person at the desk just turned around, rifled through a drawer and grabbed some for me. I had a few interactions like this and it was pretty off putting. I will say that the location is excellent and within a few short blocks of excellent food, coffee, and shopping. All in all, I don't regret staying here but I don't think I would stay again.
2024 年 4 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your feedback. We’ll make sure to take your comment into consideration so we can do better next time. We hope to see you very soon! Generator Washington DC

8/10 (良い)

Arsen

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
thank you!!

10/10 (非常に良い)

Canaan

2024 年 4 月に 2 泊滞在

8/10 (良い)

Dana

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 30 日)
thanks

10/10 (非常に良い)

Jorge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrific clean modern room. Accommodating friendly staff.
2024 年 4 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you Jorge..

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel very conveniently located, & had everything i needed
2024 年 4 月に 3 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks for the 5 out of 5 review...

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Generator Washington DCからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for give us five star review. Please come back to see us soon.Front DeskStaff

10/10 (非常に良い)

Rhett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cita at the bar was amazing!!
2024 年 4 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Glad Cita exceeded your expectations..

6/10 (普通)

Young、Flushing

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
Location matters
2024 年 4 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you..

2/10 (非常に不満)

Aiken

カップルで旅行
気になった点 : スタッフとサービス
The front desk lady during the day was very rude. Was very snarky and passive aggressive. I get not wanting to be at work but then don’t get a customer facing position I guess. However the lady during the night was amazing. The quality of the hotel has gone down over the years as well and am not as pleased with my room as last time considering it was double the price this time. Will not be staying here for a long time or hopefully never again. I would live if there was an option to get some money back as I feel it is not worth the price to stay here.
2024 年 4 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Please accept our apology for not meeting your expectations. We will share this with our teams to help us better serve you in the future.

2/10 (非常に不満)

Anthony

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ao
2024 年 4 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks

8/10 (良い)

Wanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an awesome time at the generator. The only thing that I did not like the lights could have been a little brighter in the room, and I think housekeeping accidentally threw my facial cleaner in the trash from the bathroom.
2024 年 3 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you!!

10/10 (非常に良い)

yanlong

2024 年 4 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you..

10/10 (非常に良い)

arturo

2024 年 3 月に 3 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you..

8/10 (良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
You can’t beat the price. However, if you have a roommate that snores and if you get the top bunk bed you probably won’t get good sleep. Beds are comfortable and clean. The area is a walk uphill from Dupont do it’s a little out of the way from restaurants.
2024 年 4 月に 3 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks for visiting us.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great affordable hotel in DC
2024 年 3 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
THANK YOU!!!!

10/10 (非常に良い)

Rachel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gym was well equipped. I also liked the large queen bed and modern rooms
2024 年 3 月に 5 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you Rachel..

6/10 (普通)

Tanya

Very little available around the property. Coffee served at cafe was very bitter. Would not stay again.
2024 年 3 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Sorry to hear about the experience, hope you give us another opportunity in the future.

10/10 (非常に良い)

Raj Kumar

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks Raj.

10/10 (非常に良い)

Debasmita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dorms were safe.
2024 年 3 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you..

4/10 (不満)

Eddie

出張
気になった点 : 清潔度
Hostel style is not the best. Restaurant and cafe on site are awesome.
2024 年 3 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you..

10/10 (非常に良い)

Ambar

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 3 月に 3 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks for 5 star review..

10/10 (非常に良い)

ARIEL

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very accomodating
2024 年 3 月に 3 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you Ariel..

6/10 (普通)

Stanford

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
thanks

2/10 (非常に不満)

Lan

BEWARE!!!!!!!!! I am extremely disappointed with my recent stay the Generator Hotel in DC. While the accommodations were alright, I was appalled to discover that there is a $25 facility fee charged per day, which is not disclosed at the time of booking. This deceptive practice is unacceptable and tarnished my overall experience. As a guest, I expect transparency and honesty regarding pricing, and the failure to disclose this fee upfront is deceptive and unethical. It is unacceptable to surprise guests with additional charges upon arrival, especially when they are not informed beforehand. I hope they reconsider this practice and provide full transparency regarding all fees and charges associated with a stay at the hotel. Guests deserve to know the full cost of their stay upfront, without any hidden surprises.
Generator Washington DCからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for sharing your feedback about your recent stay at the Generator Hotel in DC. We're truly sorry to hear about your disappointment with the undisclosed facility fee. We understand the importance of transparency and honesty regarding pricing, and we sincerely apologize for any inconvenience this may have caused you.We completely understand your concern regarding the additional fees and taxes that might not be included in the initial booking process, especially when utilizing discount platforms or websides. While these fees are standard practice in the hospitality industry, we acknowledge the importance of transparent communication regarding all charges associated with your stay.We genuinely appreciate your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more satisfactory experience.

8/10 (良い)

THEODORE

良かった点 : 清潔度、スタッフとサービス
This is was my 2nd stay. It's a funky, clean hotel. The staff are helpful, friendly. There's a small gym and an outdoor pool. There's easy access the the red line metro. My only negative is the very slow elevator.
2024 年 3 月に 2 泊滞在
Generator Washington DCからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for choosing to stay with us for the second time and for taking the time to leave us your feedback. We're delighted to hear that you found our hotel to be funky, clean, and that our staff provided helpful and friendly service. We're also glad you enjoyed our amenities, including the small gym and outdoor pool, as well as the convenient access to the red line metro.We appreciate your feedback regarding the elevator speed and apologize for any inconvenience this may have caused during your stay. Rest assured, we'll look into ways to improve the elevator service to enhance the overall guest experience.Once again, thank you for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice area, close to the bus and metro. Quiet, clean rooms.
2024 年 3 月に 2 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thanks for the 5 star review..

10/10 (非常に良い)

puhalanthi

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean and friendly satffs! I like the vibe here!
2024 年 3 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you..

10/10 (非常に良い)

Bruno

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you..

2/10 (非常に不満)

Nazar

2024 年 3 月に 1 泊滞在
allanからの返信 (投稿日 : 2024 年 4 月 26 日)
Our apology for not meeting all your expectations.

10/10 (非常に良い)

Bukola

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved that lounge was bubbly when I arrived. While the receptionists who checked me in was a little unwelcoming because she was on her phone texting while trying to attend to me, it was an overall great experience. Property is clean and neat, bunk set up is nice, and I love that there is a under-bed locker assigned to each bed- it allows for some privacy. However, pad in mattress is too thin that I woke up achy. Change of mattresses or additional mattress would make sleeping on the bunk beds even better. Lastly, while I somewhat understand the no-food-in-the-dorm rule, I think it makes spending more than one night in the dorm less attractive for those of us who take our time when we eat. Also, I would suggest that this be included on the website so travelers are aware of it as they book, not when they have already booked and are checking in. Overall, it was a fun experience.
2024 年 3 月に 1 泊滞在
Generator Washington DCからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the lively atmosphere upon your arrival and found our property to be clean and well-maintained. We truly appreciate your positive feedback on our bunk set-up and the under-bed lockers, as privacy is important to us.We apologize for any inconvenience you experienced during check-in. Providing attentive and welcoming service is our priority, and we're sorry to hear that your interaction with our receptionist fell short of expectations. Your feedback has been noted, and we'll take steps to ensure that all our staff members are fully present and focused during guest interactions.Regarding your feedback on the mattress pad thickness and the no-food-in-the-dorm policy, we understand your concerns. We will certainly take your suggestions into consideration as we strive to enhance the comfort and convenience of our guests' stays.Your point about providing clear information about our policies on our website is well taken. We'll work on ensuring that all relevant information, including our no-food-in-the-dorm rule, is communicated clearly to guests prior to booking.Thank you once again for your valuable feedback. We're glad you had a fun experience overall, and we hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 (良い)

Patricia

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Dupont Circle and amenities. Room was adequate and clean. Staff were very pleasant and breakfast was amazing.
2024 年 3 月に 1 泊滞在
Generator Washington DCからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed our convenient location near Dupont Circle and amenities. It's great to know that you found your room adequate and clean, and we're pleased that our staff left a positive impression on you. We're thrilled that you enjoyed our amazing breakfast as well!Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.