414号室に宿泊しました。とても静かでぐっすり眠れました。景色も最高!敷地内に3つのスパがあるのもGood Pointでした!!客室内に浴槽があったのも有り難かったです。
Room#414, very quiet, I could sleep very well. Nice view! 3 x Spa pool beside tennis court & bathtub, are good point for me!!
We got a lake front room which was a real treat for us. Staff are really lovely and helpful. Sauna and hottub were appreciated after long hikes. No coffee machine in the room but their restaurant provides all day service with barista coffee and other drinks. Rooms a bit noisy as not sound proof so expect to hear your neighbours if they talk loudly.
Rachael
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Renu
家族旅行
2024 年 4 月 21 日
良かった点 : 施設のコンディションと設備
Beautiful property on the edge of the lake! Gorgeous views and you can walk on the lake and see the lake from your room.
Hi Lance, thank you for your feedback, we are so please you enjoyed your stay with us!
4/10 (不満)
PCrystal
家族旅行
2024 年 3 月 14 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
We travelled NZ for 10 days and this was the only hotel where we did not enjoy our stay. The purpose of our visit to Wanaka was to hike Roy's Peak. The staff were not able to assist us with any information or obtaining water for our hike. They were located away from town and the day we checked in they closed their restaurant at 2pm due to staff shortage and nothing was available to eat or drink for the rest of the day. Also we had to haul our luggage ourselves across the large parking lot to a second floor room that did not have air conditioning.
Kia Ora, it's disheartening to learn that our usual standard of service fell short during your visit. I was surprised to read that our staff were not helpful to you as this is not usually the case. Alternatively, we do have a concierge who is on in the AM & PM who would have been more than happy to provide you with every detail as he is our expert. Regarding offering take away water, we only have sparkling water in glass bottles for sale, but we are happy to refill reusable bottles for guests if they can supply one so apologies if that was unclear. We offer porter services to assist with luggage, and it's regrettable that this option was not extended to you during your stay. We value your feedback and strive to continually improve our services to ensure every guest has a good experience.
Hi Daniel, we are so pleased you enjoyed your stay with us and experienced the high standard of service our team has to offer. Thank you for your feedback and we hope to see you again soon.
Hi Mike and Denise, thank you for your feedback, we are so pleased you enjoyed your stay with us!
6/10 (普通)
Carmel
家族旅行
2024 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Located just out of town - whilst there was a path to walk along the lake, it was a little far for the little legs so we opted to drive.
Our room would have been generous for 2 people and probably very comfortable. With 4 people, the pull out sofa and roll away beds meant it felt very cramped. Fully self-contained was great with a fantastic laundry and functional little kitchen.
Kia Ora, thank you for your feedback, it is greatly appreciated!
8/10 (良い)
Kimberly
2024 年 1 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely location
Wonderful location, just steps from the water and a pleasant walk to town. The front desk staff were so kind. Just wish they had some air conditioning or better fans for the second floor units on hot summer days.
Hi Kimberly, thank you for your feedback. we are so pleased you enjoyed your stay with us - we truly are just steps away from the water being nestled into the edge of Lake Wānaka! We are pleased to hear that you had such a great encounter with our front desk staff. Thank you for your feedback regarding the air conditioning. We are pleased to let you know that we are currently in the middle of an extensive hotel refurbishment, and have just completed the first phase at the end of 2023. This first phase produced our newly refurbished Premium Rooms, which include built-in air conditioning! Soon, all of our rooms will have air conditioning once our hotel refurbishments have been completed.
Kia Ora Matthew, thank you for your feedback, we are so pleased to hear you had a relaxing stay with us and had a great experience with our staff. We hope to welcome you back again soon!
8/10 (良い)
Natasha
カップルで旅行
2024 年 1 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice location right on the lake, making it easy to walk into town. During the summer months the upstairs rooms are quite hot as there is no Air con the fans in the rooms need to be more robust in order to cool the rooms down.
Kia Ora Natasha, we are so pleased to hear you enjoyed our lovely lakeside location!Thank you for your feedback about the aircon in the rooms. We are pleased to let you know that we are currently in the middle of extensive hotel refurbishments, having just completed the first of our three-phased refurbishment process at the end of 2023. Our newly refurbished Premium Rooms have a heat pump for air conditioning, and soon all our accommodation will include air conditioning once our refurbishment is complete.
Kia Ora Sravan, thank you for your feedback, we are pleased to see you enjoyed your stay with us, and hope to see you again soon.
6/10 (普通)
Rick
カップルで旅行
2023 年 12 月 5 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Room was comfortable and spacious. A lot of construction noise with renovations in progress. For some reason checkin staff insisted on taking a deposit in addition to tge room rate which was held for 3 days after we left. Won’t be returning
Rick
2023 年 12 月に 1 泊滞在
8/10 (良い)
Arnold、San Francisco
小さなお子様連れの家族旅行
2023 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful setting with views of the lake. Property is dated especially in the rooms and could use significant refurbishing.
Hi Arnold, thank you for your feedback, we are pleased to hear you enjoyed our lakeside setting! We are delighted to let you know that the first of our 3 -phased extensive hotel refurbishments was completed at the end of 2023. Our second phase is due to start shortly after easter, which will result in 75% of our property being refurbished by the end of this year. We would love the chance to welcome you back to stay in one of our newly refurbished premium rooms, to see the refurbishments we have made on the property since you stayed with us.
10/10 (非常に良い)
Jamie
2023 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, beautiful well equipped rooms with amazing views. Great dining options.
Jamie
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Laura、Rancho Palos Verdes
2023 年 11 月 20 日
Spacious. Comfortable. Beautiful location. We enjoyed our stay.
Laura
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Kwek Wee
家族旅行, グループ旅行
2023 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Will definitely stay here again the next time I come. Love the close-ness of the hotel to the Lake. Friendly and accommodating staff who helped to make arrangements for last min extension of my stay. There was some renovations going on in Block 3.
Kwek Wee
6/10 (普通)
Duncan
2023 年 11 月 19 日
Duncan
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Per
2023 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Per
2023 年 11 月に 1 泊滞在
6/10 (普通)
Xiong
2023 年 11 月 8 日
良かった点 : 清潔度、スタッフとサービス
We were staying the best lake view room; but there was almost zero Wi-Fi connection there.
Xiong
8/10 (良い)
Susan
カップルで旅行
2023 年 11 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stayed in a lake view apartment. Lovely. Rented bikes and walked the track around the lake several times into town. Nice quiet location. Ate at the restaurant for breakfast and dinner. Unremarkable food. A bit disappointing—food was better in town—but location is great.
Susan
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Priyesh
2023 年 11 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lake view amazing property
The property was next level and lake view is a must. The only downside is the internet which was a major challenge in properly but the duty manage Hary Singh went out of his way to help and changed our room and made sure that our issue was resolved. Internet was still not to 100% but really apply the effort they made.
Priyesh
2023 年 10 月に 2 泊滞在
10/10 (非常に良い)
Barbara
カップルで旅行
2023 年 10 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view was spectacular!
Barbara
2023 年 10 月に 1 泊滞在
8/10 (良い)
stephen
カップルで旅行
2023 年 10 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely location and room clean and quiet. Late check in time at 3pm compared to most hotels.
Comfortable bed but difficult to access sockets for phone charging and the cord on the kettle is too short to use at its designated place, we had to plug it in next to the TV instead which could be a bit iffy
stephen
2023 年 10 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2023 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 10 月に 1 泊滞在
2/10 (非常に不満)
Biao
2023 年 10 月 17 日
気になった点 : スタッフとサービス
we were rejected to check in because we arrived at 1pm not 3pm, this was understandable, but after several hours driving, my wife asked to use their toilet, the lady at the reception said "No". We will never come back to you again.
Biao
2023 年 10 月に 1 泊滞在
Reservationsからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear BiaoRelating to our check-in policy, check-in is not until 3pm, however we will always do our very best to check you in as early as possible if you happen to arrive early. I have spoken with the reception team who can confirm they did contact housekeeping to put a priority on getting your room ready.I have investigated into what happened on the day of the 12th and can confirm that the entire resort had a full water shutdown due to fire hydrant maintenance on that afternoon which lasted for 90 minutes. Due to the water supply being shut off, the lavatories were out of use over this time. I have discussed with reception who can confirm that they did explain this at the time, however I understand that the communication could have possibly been clearer. I on behalf of Edgewater apologize for the inconvenience this must have caused and hope to put a better strategy in place in the case we have this happen in the future. We appreciated your feedback and hope you enjoyed the rest of your time in Wanaka. The Edgewater Team
8/10 (良い)
Daniel
家族旅行
2023 年 10 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check in was late. Took until 5pm each day to get the room made up and the WiFi in our room was almost non existent. Was told there weren’t other complaints and should be fine but never really cared.
It’s a shame because it is such a nice property. The restaurant was great. Nice beer on tap. And Wanaka itself is a fantastic part of the world!