Hi To, We're sorry you feel this way. If you book through third party websites, then the cancellation policy of that website applies. Hope to see you again soon nevertheless. Your Ruby Lissi Team

Hey Shekhar, thanks for taking the time to review your stay with us. We're delighted to hear you had a great time at our hotel and hope to welcome you back soon again - either in Vienna or one of our other locations in Europe.Your Ruby Lissi Team

Hey Jacqueline, thanks for your lovely review - we're happy to hear that you had such a great time with us. Part of our Lean Luxury philosophy is all about offering friendly, down-to-earth service, so we're delighted to hear that our hosts in Vienna made your trip memorable. We'll be sure to pass on your lovely message to the team at Ruby Lissi. See you again soon. Your Ruby Lissi Team

Hey Samantha, thank you for taking the time to share your experience with us. We’re glad to hear you appreciated the central location of our hotel. Ruby Lissi is nestled in Vienna’s historic first district, placing you right in the heart of the city’s vibrant history, bustling business locales, and exciting nightlife—all just a stone’s throw away.However, we're genuinely sorry to learn that the rest of your stay didn’t meet your expectations. While our city centre location offers lots of advantages, it does mean we have less space to play with. That's why we design our rooms in a unique way to make the best use of the area available – by integrating the bathroom into the main room, for instance. We understand that our approach, including the frosted-glass toilet and all-glass shower, might not be to everyone’s taste, but it's part of our effort to keep the rooms feeling open and airy. We aim for transparency with our room layouts and ensure plenty of photos are available on our own and our partners’ websites. We're also sorry to hear about your air conditioning issue—that certainly shouldn't have been your experience. If you ever encounter anything less than perfect or have any questions during your stay, our hosts are on hand 24/7 and more than happy to assist. It's a pity the bed did not provide the comfort you expected, as many guests find our beds a highlight of their stay.Next time, if there's anything we can do to make your room more comfortable, just ask one of our hosts. We hope you'll give us another chance sometime and stay with us again. Your Ruby Lissi Team

Hey Grace, thanks for your wonderful review. We're glad to hear you had a brilliant time at our hotel and noticed how much we focus on offering our guests a place where they can feel right at home - by making cleanliness a priority and offering friendly, down-to-earth service. We hope you'll stay with us soon again. Your Ruby Lissi Team

Hey Carla, thanks for taking the time to review your stay with us. We're very sorry to hear that your room wasn't as clean as it should have been and really appreciate you taking the time to let us know, as cleanliness is a priority in all of our hotels. We're always trying to improve things, so we'd really appreciate it if you could send a few more details via email. We hope you'll give us another chance sometime and stay with us again. Your Ruby Lissi Team