Excellent customer service. The staff were very accommodating. My first room was on the top floor and had a balcony with a high fence so it felt very dark. And the seagulls were very loud. They kindly accommodated a room change one floor down that felt brighter and fresher. The only issue was it was still above a night club so even though on the 6th floor I was awakened at night with noise from the party crowds well into the morning. Other than that the staff were a delight. And having Ruby restaurant right down there on the first floor was a great way to start the day. Great breakfast spot! Thanks to the staff for the birthday goodies as well. That was such a nice touch and very appreciated.
Nancy
2024 年 5 月に 5 泊滞在
8/10 (良い)
Marisa、Vancouver
家族旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was welcoming. Room was comfortable. Showerhead didn’t work. The immediate neighborhood had a lot of homeless people sleeping on the street.