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フェアモント ホテル バンクーバーの口コミ

4.5 out of 5
フェアモント ホテル バンクーバー
900 West Georgia St, Vancouver, BC

口コミ

8.8

非常に良い

評価 10 - 1476 件の口コミ中 958 件が非常に良い" "
評価 8 - 1476 件の口コミ中 271 件が良い" "
評価 6 - 1476 件の口コミ中 141 件が普通" "
評価 4 - 1476 件の口コミ中 54 件が不満" "
評価 2 - 1476 件の口コミ中 52 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

??

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
建物は古いが格式があってよかった 街の中心にあり、空港からのアクセスがとても良い
2023 年 11 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for taking the time to share you kind review. We are pleased to hear you enjoyed your recent visit and look forward to welcoming you back again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 (良い)

Yae

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conviniece of downtown and everywhere. Wonderful Hotel. 2泊3日の滞在でしたが、ダウンタウン中心にあり、空港からの公共機関を下車してからも近かったです。 ラウンジ無料のフェアモントゴールドに宿泊したので、朝、ティータイム、夕方と軽食、ドリンク、スイートが無料で良かったですが、アルコールが有料なのには、驚きました。 せめて１杯は無料サービスがあっても良いのでは？ 初めてのバンクーバー宿泊にはお勧めのホテルです
2023 年 8 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Yae,Thank you for choosing to stay with us and for taking the time to share your review. We appreciate your feedback and will be sure to share your comments with our team. We look forward to welcoming you back in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 (普通)

Mas

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

tadataka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
値段が高いかったが大変良かったです。
2023 年 7 月に 5 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for staying with us and for taking the time to share your kind feedback. We look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 (良い)

Hiroyuki

2023 年 3 月に 3 泊滞在

10/10 (非常に良い)

??

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在

8/10 (良い)

Junko

2022 年 6 月に 2 泊滞在

10/10 (非常に良い)

Chenoa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is not allowed extremely helpful and accommodating
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Chenoa,Thank you for sharing your review, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

tiffany

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfectly situated ! Clean and spacious
2024 年 5 月に 3 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear tiffany,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

4/10 (不満)

DAINIAN

気になった点 : 清潔度、施設のコンディションと設備
The room is noisy from the hall way. The door connecting hall way has a big gap on the bottom which might be the reason.
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear DAINIAN,Thank you for your feedback. We strive to provide our guests with exceptional experiences, and we sincerely regret that we did not live up to our promise this time. Should you wish to discuss your experience in further detail, please feel free to contact me directly. We appreciate your feedback and hope to have the opportunity to better serve you next time.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 (良い)

czarina marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I wast just shock because they don’t have tooth brushes in the room.
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear czarina marie,Thank you for choosing to stay with us and for taking the time to share your review. Our housekeeping team is pleased to provide toothbrushes upon request, our apologies if this was not communicated to you during your stay. We will be sure to share your feedback with our team, and hope to have the opportunity to welcome you back in the near future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Amy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing!
2024 年 5 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Amy,Thank you for your kind feedback, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Rajdeep Singh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Can’t get better
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Rajdeep Singh,Thank you for your wonderful review, we look forward to your next visit.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 (普通)

Shiji

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Tao

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Stay
2024 年 5 月に 5 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Tao,Thank you for your kind review, we hope to welcome you back soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Stacey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

jacqueline

グループ旅行
In desperate need of an update.
2024 年 5 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear jacqueline,Thank you for your review, we will be sure to share your comments with our team for further review. We hope to have the opportunity to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Abriel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved staying here
2024 年 5 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Abriel,Thank you for sharing your kind review, we hope to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, staff was polite and helpful
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Michelle,Thank you for your kind review, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Katerina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and views! Very walkable and tasty food options!
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Katerina,Thank you for taking the time to share your recent experience with us! We are delighted to hear you enjoyed your visit and look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Robert

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very well situated within Vancouver especially for first time visitors. Room was above expectations.
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Robert,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Ramtin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Classic clean
2024 年 5 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Robert,Thank you for your review, we look forward to your next visit.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Marcela

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nos encanto!!! Volveremos sin dudarlo.
2024 年 4 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Marcela,Thank you for your wonderful feedback, we look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

2/10 (非常に不満)

Prabhjot

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Find me a worst hotel than this :) Recently stayed at the hotel for 3 nights to attend a concert. Rooms are not at par with a 2 star hotel. Here's what happened hotel staff threw my food delivered at reception for back to back two nights worth hundreds of dollars. During my check-in night, I pre-delivered my meals and to my surprise I only got one package out of two and bashed the uber eats support for feedback. Guess what hotel had it and delivered melted desserts packets next day in front of my room :D Surprisingly, It doesn't end there. During the concert night, my delivery guy got late delivering the food and I requested him to follow up at the reception lobby because I was getting late for the concert. I planned all of this so that I don't have to find food at midnight. Voila, the hotel staff threw my $200 worth of food without even a courtesy call or text claiming safety concerns with food. Haha, the same hotel kept my food for a day and delivered it next day with melted desserts on the previous occasion. Hotel was seriously understaffed and doesn't even care for customer experience. Everyone at the front desk was super rude about the experience including the night manager Mr. Mohammad. This is the first and only time I heard a staff make this excuse. If the hotel has a policy on food safety, why isn't this put on a bold letter on reception/front desk and why do food orders keep piling at your reception. Besides financial loss, I had to face embarrassment in front
2024 年 4 月に 3 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Prabhjot,Thank you for taking the time to share your feedback regarding your recent stay. We aim to provide exceptional experiences for all of our guests, and it is disappointing to hear that we fell short this time. Our Front Office Manager has been in touch with you regarding your stay, should you require any further support, please feel free to contact me directly. We hope to have the opportunity to welcome you back for a stay that meets your expectations.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Emma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

aurea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have always loved the exterior of this historic hotel. We stayed in a hold level room which I highly recommend. It’s worth the extra cost to have access to the gold lounge which includes morning buffet breakfast, noon treats and evening appetizers which could easily be a full meal. The honor bar is also a nice touch with a good selection of beer, wine, and hard alcohol to make your own drinks. It’s a great central location. Rooms are elegantly decorated but because it is a historic hotel the bathrooms are quite small. The pool is a nice amenity however it could use a bit of updating. I would definitely stay here again.
2024 年 2 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear aurea,Thank you for staying with us and for taking the time to share your wonderful feedback. We are delighted to hear about your recent visit at Fairmont Gold, and are thrilled to know you enjoyed the lounge and elevated amenities during your stay. We look forward to welcoming you back soon for another memorable visit.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Susan

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jacqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I always stay here when in Vancouver. Best hotel
2024 年 4 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Jacqueline,Thank you for your wonderful review, we look forward to welcoming you back to the hotel soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 (普通)

Bob

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
We had to switch rooms because the heating was not working properly in the first room. Then the second room would not warm up sufficiently, so they gave us a portable heater to use for the night. The "explanation" was that it was an old hotel. I guess that's why the daily room rate was "ONLY" $400CA! They did comp us for half a night for the first night. We expected more from a Fairmont property.
2024 年 4 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Bob,Thank you for taking the time to share your feedback with us. It is our priority to provide our guests with exceptional stays and we sincerely regret that we did not live up to our promise this time. Please rest assured that your comments have been shared with management to help improve our services. Should you require any further assistance, please feel free to contact me directly. We appreciate your feedback and hope to have the opportunity to better serve you next time.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

8/10 (良い)

Eva

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Lauren

Quick visit to one of my favourite hotels! Everything is first class and I’ll be back soon!
2024 年 4 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Lauren,Thank you for your wonderful feedback, we look forward to welcoming you back to the hotel soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Normand

良かった点 : スタッフとサービス、施設のコンディションと設備
Great staff and impeccable service.
2024 年 4 月に 3 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Normand,Thank you for sharing your wonderful feedback, we hope to welcome you back soon for another memorable stay.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

6/10 (普通)

Anne

Hotel is lovely, only minor considerations. However, did not appreciate getting an emailed bill that evening quoting a total cost of $100 more than the Expedia printout. $511 rather than $411. I plan on challenging this on checkout.
2024 年 4 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Anne,Thank you for staying with us and for taking the time to share your review. We are disappointed to hear about your issues with billing, if I can be of any further assistance please feel free to contact me directly. We hope to have the opportunity to welcome you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Janik

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best property to stay at in the heart of downtown.
2024 年 4 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Janik,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Lisa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location & comfortable beds- parking lot is a public lot & expensive week days. Not really hotel parking convenient. AC not the best- room set at 23.5degree.
2024 年 4 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Lisa,Thank you for sharing your experience with us. We appreciate your feedback and look forward to welcoming you back to the hotel soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Christina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was lovely! We enjoyed the pool but we wished that there was a hot tub.
2024 年 4 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Christina,Thank you for taking the time to share your review regarding your recent experience. We value your feedback and will be sure to share your comments with our team to help improve upon our services. We hope to have the opportunity to welcome you back to the hotel in the future.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Cierra

良かった点 : スタッフとサービス、施設のコンディションと設備
Really enjoyed our stay it was very nice the bathrooms are very small through
2024 年 4 月に 3 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Cierra,Thank you for your review. We appreciate your feedback and look forward to welcoming you back again soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Jill

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy check in only here for one nigjt very happy they had a room for me.
2024 年 4 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mark,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to the hotel again soon!Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Rick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A grand old hotel is well maintained and still a luxury stay in the heart of Vancouver only steps from Robson Street shopping
2024 年 4 月に 1 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Rick,Thank you for sharing your experience with us. We are pleased to hear about your stay and we look forward to welcoming you back to the hotel soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

diane

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Monya

2024 年 4 月に 3 泊滞在

6/10 (普通)

Douglas

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The room was quite dated and the carpeting was dangerous. It looked like it had not been stretched in years. The lumpiness of the carpeting going into the bedroom is a definite fall risk. Additionally, the staff was very kind, but did not follow up with us on two issues as they indicated they would. The room was quite loud as well. The banging sound coming from the garage was terrible and woke us up very early on more than one occasion.
2024 年 4 月に 4 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Douglas,Thank you for taking the time to share your feedback regarding your recent stay. We strive to provide exceptional experiences for all of our guests, and it is truly disappointing to hear that we fell short this time. Please rest assured that your comments are valued and have been shared with our team for further review. We appreciate your feedback and hope that we will have the opportunity to welcome you back for a stay that meets your expectations.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Tysha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

caroline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a fabulous experience at the Fairmont this weekend! We had a king bed room with an awesome view. The staff were so kind and treated us like we were royalty! Highly recommend getting room service for breakfast. The room didn’t have a fridge besides the mini bar, however we were able to get room services to bring us a mini fridge. Room was super clean and comfortable. Will hopefully we coming again soon!!
2024 年 4 月に 2 泊滞在
Fairmont Hotel Vancouverからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear caroline,Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your recent visit including our friendly staff and the views from your room. We sincerely value your feedback and look forward to welcoming you back soon.Kind regards,Chaitanya TuliDirector of Guest Experience and Loyalty

10/10 (非常に良い)

Link

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Na
2024 年 4 月に 1 泊滞在

8/10 (良い)

Arundel

2024 年 4 月に 3 泊滞在