If you read the reviews before booking you'll understand this is a budget unit not booked through the onsite hotel. The hotel rooms receive daily housekeeping, towel and linen changes and hot tub cleaning. You also have to enter and exit through a separate, guarded gate rather than at the hotel front desk. We understood all this and were not disappointed. You get what you pay for and overall the unit was as described, clean and comfortable. Hiram was responsive and a very pleasant and helpful manager. The only two areas that would cause us to consider a different unit were the internet (it was basically unusable except on the balcony where it was still weak and my AT&T phone did not work as a back up) and we discovered that if you use the hot tub/spa (which was nice to have) it needs to be cleaned frequently and isn't given the lack of daily service. Overall we were happy with the accommodations. Any complaints we had were actually with the resort, not this property. A Vodka Tonic (Smirnoff) at the bar is $14. Pool could be cleaner and the property is looking a little tired. Restaurant was not open every day or many hours, but when it was the food was delicious, and unlike the drinks, fairly priced. We enjoyed the property but would probably not return because of Tulum itself...beach full of Sargassum seaweed, trash literally everywhere, obvious attitudes by many locals towards Americans, scams, and exorbitant prices (higher than any other resort area in Mexico).