Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

Thank you for your kind rating. We look forward to welcoming you back soonDianne KnightDirector Rooms

Dear GregoryThank you for sharing your experience, we note the hotel is starting to show its age, at ibis Sydney Olympic Park, we strive to consistently provide a quality service and comfortable rooms, we will share your feedback to ensure this helps to lock in some improvements throughout the following year .Kind RegardsDianne KnightDirector Rooms

Dear James,Thank you for bringing this to our attention. We strive to ensure a smooth and pleasant stay for all of our guests, so we regret that you experienced an issue upon check-in. Our goal is to provide the best guest experience possible and we apologize if we fell short of this goal in your case. We appreciate your feedback and will use it to help us improve the quality of service we provide. Thank you for choosing ibis Sydney Olympic Park and we hope you will visit us again in the future.Warm regards,Beau FrithFront Office Manager

Dear Mark Thank you for taking the time to provide us with your feedback. We are delighted to hear that ibis Sydney Olympic Park was convenient for your needs and that you had a pleasant stay with us. At ibis Sydney Olympic Park, we strive to provide our guests with an exceptional experience. We always take feedback seriously as it helps us to improve our services and ensure that our guests have the best possible stay in our hotel. Again, thank you for your review and we hope that you will choose ibis Sydney Olympic Park again when visiting the area. Sincerely, Dianne Knight Director Rooms

Dear Shannon, Thank you for taking the time to provide us with your feedback. We are delighted to hear that ibis Sydney Olympic Park was convenient for your needs and that you had a pleasant stay with us. At ibis Sydney Olympic Park, we strive to provide our guests with an exceptional experience. We always take feedback seriously as it helps us to improve our services and ensure that our guests have the best possible stay in our hotel. Again, thank you for your review and we hope that you will choose ibis Sydney Olympic Park again when visiting the area. Sincerely, Dianne Knight Director Rooms

Dear Adelle, Thank you for taking the time to share your experience with us here at ibis Sydney Olympic Park. We appreciate your feedback and are sorry to hear that you had to park away from the hotel. We understand how inconvenient this can be, however, we want to make sure that all of our guests have a safe and secure parking space while staying with us. As such, our parking spots are limited and available on a first come first serve basis. We strive to provide our guests with the best experience possible, and we hope that this inconvenience didn't detract from your stay too much. Thank you again for staying with us and we look forward to serving you in the future. Warmly, Beau Frith Front Office Manager

Dear MichelleThank you for your feedback, please accept my apologies for the team walking in on you this is absolutely not acceptable and I will address this with the Executive Housekeeper. I am really sorry to learn of you experience and hope you will give us another opportunity to make your next stay betterKind RegardsDianne KnightDirector Rooms

Thank you for taking the time to tell us about your experience at the ibis Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms

Dear Julie Thank you for taking the time to provide us with your feedback. We are delighted to hear that ibis Sydney Olympic Park was convenient for your needs and that you had a pleasant stay with us. At ibis Sydney Olympic Park, we strive to provide our guests with an exceptional experience. We always take feedback seriously as it helps us to improve our services and ensure that our guests have the best possible stay in our hotel. Again, thank you for your review and we hope that you will choose ibis Sydney Olympic Park again when visiting the area. Sincerely, Dianne Knight Director Rooms

hank you for taking the time to provide us with your feedback. We are delighted to hear that ibis Sydney Olympic Park was convenient for your needs and that you had a pleasant stay with us. At ibis Sydney Olympic Park, we strive to provide our guests with an exceptional experience. We always take feedback seriously as it helps us to improve our services and ensure that our guests have the best possible stay in our hotel. Again, thank you for your review and we hope that you will choose ibis Sydney Olympic Park again when visiting the area. Sincerely, Dianne Knight Director Rooms

Dear Jaime, Thank you for taking the time to share your experience at ibis Sydney Olympic Park. We are delighted that you found the location of our hotel to be convenient and that you encountered great hospitality from our staff. At ibis Sydney Olympic Park, we strive to provide every guest with a comfortable stay by delivering exceptional services and modern amenities. We regret that your experience did not meet your expectation. We appreciate your having brought this to our attention as it helps us to continually improve our guests' stays with us. We look forward to the opportunity of welcoming you back in the near future and exceeding your expectations once again. Sincerely, Dianne KnightDirector Rooms

Dear Melanie,Thank you for taking the time to provide us with feedback about your stay at ibis Sydney Olympic Park. We are sorry that your experience did not meet your expectations. At ibis Sydney Olympic Park we take pride in providing comfort and convenience for our guests, and we regret that we failed to do this for you. We appreciate any feedback from our customers as it helps us improve and make sure that all future visits are perfect in every way. Once again, thank you for providing us with valuable feedback and we hope to have the opportunity to welcome you back soon. Sincerely, Dianne KnightDirector Rooms

Dear Helen,Thank you so much for your positive review about the ibis Sydney Olympic Park. We are delighted to hear that our staff were able to provide you with the service and experience you were looking for during your stay. At ibis Sydney Olympic Park, we strive to make sure our guests have everything they need for a comfortable and enjoyable time with us. We are pleased that we could provide just what you needed on this occasion and hope to welcome you back once again very soon. Sincerely,Dianne KnightDirector Rooms

Thank you for your kind rating. We look forward to welcoming you back soon

Thank you for taking the time to provide us with your feedback. We are delighted to hear that ibis Sydney Olympic Park was convenient for your needs and that you had a pleasant stay with us. At ibis Sydney Olympic Park, we strive to provide our guests with an exceptional experience. We always take feedback seriously as it helps us to improve our services and ensure that our guests have the best possible stay in our hotel. Again, thank you for your review and we hope that you will choose ibis Sydney Olympic Park again when visiting the area. Sincerely, Dianne Knight Director Rooms

Good Afternoon Dee,Thank you for your feedback in regards to your recent stay at ibis Olympic Park. I am sorry to hear that you were not offered a seat on check in or check out. I have shared this information with our team to review our staffing and seating arrangements for future stays. We look forward to welcoming you back next time!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

Thank you for your kind rating. We look forward to welcoming you back soon

Hi Maurizio,Thank you for your feedback. We look forward to seeing you again.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience