ロビー

レジデンス・イン・バイ・マリオット・オファロンの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 365 件の口コミ中 196 件が非常に良い" "
評価 8 - 365 件の口コミ中 81 件が良い" "
評価 6 - 365 件の口コミ中 44 件が普通" "
評価 4 - 365 件の口コミ中 21 件が不満" "
評価 2 - 365 件の口コミ中 23 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Shohei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 5 泊滞在

10/10 (非常に良い)

AKINORI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank you! I would like to have changed meals for breakfast.
2023 年 5 月に 17 泊滞在

10/10 (非常に良い)

AKINORI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Complimentary breakfast and coffee very nice!
2023 年 2 月に 16 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2023 年 3 月 20 日)
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

8/10 (良い)

Akihiro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
キッチン付きホテル
部屋は若干暗いものの、清潔、キッチン付きで快適でした。
General Managerからの返信 (投稿日 : 2016 年 12 月 13 日)
Thank you for your feedback. I will let the housekeeping staff know you enjoyed the room! We hope to see you the next time you are in O'Fallon.

10/10 (非常に良い)

Ward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 4 月 30 日)
I wanted to express our sincere gratitude for your recent 5-star review of your stay at Residence Inn O'Fallon. Your kind words about feeling at home and having a perfect stay mean a lot to us. We are thrilled to hear that we could provide you with a comfortable experience. Should your travels bring you back to the O'Fallon area, we would be honored to host you again at our hotel. Thank you once again for choosing Residence Inn O'Fallon and for sharing your positive feedback.

10/10 (非常に良い)

Angie、Bloomington

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff here provided truly exceptional customer service to my family! We would definitely stay here again!
2024 年 3 月に 2 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Angie, I’m delighted to hear that the staff went above and beyond to provide exceptional customer service during your stay! Their dedication to ensuring a positive experience for your family is commendable. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 (非常に良い)

Latoya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spacious rooms!
2024 年 3 月に 1 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Latoya, Thank you so much for taking the time to write a review. We are delighted to hear that you found the room spacious during your stay. Your feedback is greatly appreciated, and we are thrilled that you enjoyed your time with us. If your travels bring you back to the area, we would be more than happy to welcome you again. Please do not hesitate to reach out if you need any assistance in the future.

2/10 (非常に不満)

Crystal

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Faciilty needs updating/repairs. Our room was disgusting. Trash can was missed, bathtub had lots of little hairs and dirty shower curtain. Floor hadn't been vacuumed, smudges on furntiure that wasn't wiped down, dishes in cabinets were dirty. Thankfully the one thing clean was the sheets. Very expensive stay for the worst room I've ever had. My guess is they don't have anyone checking rooms after they are cleaned. I would not stay here again and would have left but we had to be at the hospital next door very early the next day.
2024 年 1 月に 1 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Crystal, Thank you for taking the time to write a review. I want to offer a sincere apology for falling short of providing you with an excellent stay. We strive to make every guest's experience memorable and have used your feedback to improve our services. Your review has been shared with our staff, and we are taking steps to ensure this does not happen again. We hope to have the opportunity to welcome you back in the future. Thank you,Ashley Newell

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 5 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Raymond,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your kind words mean a lot to us. If your travels bring you back to the O'Fallon area, we would be delighted to welcome you back to our hotel. Once again, thank you for your feedback. We truly appreciate it.

10/10 (非常に良い)

Kathy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would stay again, just avoid breakfast
Convenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.
2024 年 1 月に 1 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Kathy, Dear Kathy,Thank you so much for choosing the Residence Inn O'Fallon. We are thrilled to hear that you enjoyed your stay, despite our shortcomings with breakfast. Your feedback is valuable to us, and we will use it as a learning opportunity to improve our services. We sincerely appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back to our hotel if you are ever in the O'Fallon area again.

10/10 (非常に良い)

Sean

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Sean,Thank you so much for taking the time to submit a review. We are thrilled to hear that you had an excellent stay at Residence Inn O'Fallon. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we are delighted that we could meet your expectations. If you find yourself in the O'Fallon area again, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable

8/10 (良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall we enjoyed our stay.
2023 年 12 月に 2 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Chris, Thank you so much for choosing the Residence Inn O'Fallon. We appreciate you taking the time out of your day to write a review. We are thrilled to hear that you enjoyed your stay at the Residence Inn and we hope to see you again if you are ever in the area.Your feedback is valuable to us, and we are delighted that you had a positive experience. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Ashley Newell

10/10 (非常に良い)

Joseph

2023 年 12 月に 1 泊滞在
Ashley Newell からの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Joseph,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your feedback means a lot to us, and we are delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back if you are ever in the area again. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for choosing Residence Inn O'Fallon.

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2023 年 12 月に 1 泊滞在
Ashley からの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Justin,We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We hope to be able to host you again if you are ever in the O'Fallon Missouri area.

8/10 (良い)

Radford

2023 年 12 月に 1 泊滞在
Ashley からの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Radford,Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

8/10 (良い)

Nadine

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
Loved the area and design of the room but needed some upkeep.
2023 年 12 月に 1 泊滞在
Ashley からの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Nadine, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

10/10 (非常に良い)

Brandon

家族旅行
Good. Not perfect. But good
2023 年 11 月に 1 泊滞在
Ashley からの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Brandon, We are so sorry that we fell short of your stay being perfect. We strive to always make sure that everyone's stay is perfect and excellent. We appreciate you taking the time to give us your feedback. We hope you enjoyed your visit and welcome you back whenever you are in the O'Fallon Missouri area.

8/10 (良い)

JoCarol

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location. Very nice staff. Older property but kept well. Lots of remodeling being done which is always nice to see
2023 年 10 月に 5 泊滞在
Ashleyからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear JoCarol, Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.

2/10 (非常に不満)

Kimberley

2023 年 10 月に 1 泊滞在
Ashleyからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for taking the time to let us know about your experience while staying with us. Your experience of no hot water is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management team to ensure the necessary guidelines are in place. We are so sorry that you experienced these issues. We hope to see you again if you are ever in the O'Fallon area.

10/10 (非常に良い)

Raymond

良かった点 : スタッフとサービス
2023 年 10 月に 2 泊滞在
Ashleyからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Raymond, Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

8/10 (良い)

Rick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked ghe convenient access to the interstate. Property is showing its age.
2023 年 9 月に 6 泊滞在
Ashleyからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Rick,Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!

2/10 (非常に不満)

Steven

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Short staff hotels hurt customer experience
The hotel called us about 2 hours before our arrival to tell us our room was not available. They then kept us on hold for 30 minutes and we had to call back. Once we called back they said everything was fine and they had mistaken a flooded room for ours. Then when we arrived the refrigerator was not cleaned and had food from the previous person. The room smelled because one of the food items was an open package of meat in the freezer. There was also small pellets of something on the bathroom floor. When I brought this to hotel staffs attention she had no cleaning staff available to help for the rest of the night. So she came up with a small bag and took the items. She still didn’t clean the fridge but she did provide an air freshener.
2023 年 8 月に 1 泊滞在
Ashleyからの返信 (投稿日 : 2023 年 10 月 10 日)
Steven, Thank you for choosing the Residence Inn by Marriott O'Fallon. I am sorry you experienced a problems during your stay. I hate to hear that. Exceeding your expectations is our number one priority therefore I am very sorry we let you down. I hope you will give us another chance next time when you are in the area.

10/10 (非常に良い)

Ariel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was actually better than I thought it would be
2023 年 8 月に 1 泊滞在
Ashleyからの返信 (投稿日 : 2023 年 10 月 10 日)
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O'Fallon Missouri area.

8/10 (良い)

Louis

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Toddからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your review of your recent stay with us. We are happy to see you enjoyed your stay overall, and look forward to being able to host you again soon!

6/10 (普通)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No linen bag for dirty clothes. Be nice to have. Trash can in bathroom itself.
2023 年 7 月に 1 泊滞在
Toddからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and thank you for the feedback you provided so we can work on improving. We hope to have the opportunity to host you again.

2/10 (非常に不満)

Ashlee

2023 年 6 月に 6 泊滞在
Toddからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and would welcome any feedback you can provide on your stay. We hope to have the opportunity to host you again.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 7 月に 4 泊滞在
Toddからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and would welcome any feedback you can provide on your stay. We hope to have the opportunity to host you again.

10/10 (非常に良い)

Pavel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Todd からの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you for your review of your stay with the hotel in July. We are happy to see you had a great stay and look forward to you returning soon!

10/10 (非常に良い)

MAREK

2023 年 6 月に 2 泊滞在

6/10 (普通)

Caryn

良かった点 : 清潔度
Wouldn’t stay again…nice area but not the hotel.
This hotel is need of some upgrades and customer service. At check in, once we found someone in the back office, we were told that if there were any issues to contact the front desk but they could only do so much due to management all walking out the same day. That did not leave me feeling very sure about the hotel. Once in the room there was no phone to contact the front office, the blow dryer didn’t work and the bathroom light took forever to come on. We made due with the hotel but will not be returning. There are much better options nearby.
2023 年 6 月に 3 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staff. Very clean room. Nice warm breakfast with lots of variety.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Tyson

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hope she is a fan of basketball.
We stayed there due to a basketball tournament. After playing all day we return to the hotel to wash uniforms due to how late it was and the washers being occupied we could not wash until the following morning. We were able to do the washing machines but upon drying, they were occupied, so Stacy in linen services or housekeeping, stepped up and let us use the facility dryers to dry our team uniforms so we could be at a game on time. Can’t thank her enough..
2023 年 5 月に 2 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2023 年 5 月 22 日)
XXXX, thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing Stacy as a great staff member. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. I will be sure to let her know that her hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

6/10 (普通)

Mattie

家族旅行
良かった点 : スタッフとサービス
My room did not look like the photos of the room I chose. Also, I was given a handicapped accessible room and I didn’t request that so the heights of counters and extra pieces in the bathroom made things feel awkward.
2023 年 4 月に 3 泊滞在
Rachel Shaw からの返信 (投稿日 : 2023 年 5 月 2 日)
Dear Mattie,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.Thank you again for you feedback and for staying with us.

10/10 (非常に良い)

maria

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
have a door and bathroom for each bed
2023 年 4 月に 2 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2023 年 4 月 17 日)
Maria, Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 (非常に良い)

Teresa

2023 年 3 月に 2 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2023 年 4 月 17 日)
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

4/10 (不満)

Phillip

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Room was very dirty with some trash still in the room, hair on the floor, dog food on the floor, dirty curtains, and more. Front office staff was good, but they desperately need a new cleaning staff!
2023 年 3 月に 2 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2023 年 3 月 20 日)
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No worries
Just fine. As expected. No issues.
2023 年 2 月に 1 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2023 年 2 月 20 日)
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

6/10 (普通)

Stacy

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
We checked in around 7 PM on a Saturday night it was snowing out, and I had to meet my husband and my two children, the lady at the front desk did not say a word to us. She just stood there and stared at me until finally I said hi. I’m here to check in. I found that kind of odd how she didn’t say a word to us. The hot tub was broke, which was a bummer cause I was really looking forward to that but the ladies the next morning at breakfast time or super nice.
2023 年 1 月に 1 泊滞在
Rachel Shaw からの返信 (投稿日 : 2023 年 1 月 9 日)
Thank you for your feedback. We truly apologize for the inconvenience you experienced during your stay with us I hope you will allow us the opportunity to make this right for you in the future. Thank you and have a wonderful day!

10/10 (非常に良い)

Roniece

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love it!
Rachel Shaw からの返信 (投稿日 : 2023 年 1 月 9 日)
Roniece, Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

8/10 (良い)

Rob

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
There was a very nauseous odor coming from the kitchen sink. It was too late to notify the front desk about the issue and we were already established in our room to move to another. I notified the front desk when we checked out. As long as we weren't in the kitchen, the smell did not bother us and didn't affect our stay
2022 年 12 月に 1 泊滞在
Rachel Shaw - Director of Sales からの返信 (投稿日 : 2022 年 12 月 12 日)
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. I have shared your feedback with our leadership team and housekeeping leaders to ensure this problem gets fixed. We look forward to having the opportunity to serve you again. .

10/10 (非常に良い)

kerry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always clean and friendly staff
2022 年 12 月に 2 泊滞在
Rachel Shaw- Director of Sales and Marketing からの返信 (投稿日 : 2022 年 12 月 12 日)
Kerry,We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really appreciate how helpful and caring the staff was. Thank you
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2022 年 11 月 30 日)
Charles, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

6/10 (普通)

Karen、Lebanon

家族旅行
良かった点 : 清潔度
For the price that I paid, it did not have a fully equipped kitchen. I expect it to have some utensils. We did not have soap or a soap dish in one of the bathrooms. We had five adults, and they did not have bedding for the living room pull out bed. The people at the front desk, we’re not that friendly. We wanted a girl to take pictures of us in front of the fireplace, she said yes, then she took off. And we never could find her again, that evening. The breakfast was very good.
2022 年 11 月に 3 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2022 年 11 月 28 日)
Karen,We appreciate you taking the time to give your feedback. I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our leadership team and housekeeping leaders to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. My hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.

2/10 (非常に不満)

Rachel

2022 年 11 月に 2 泊滞在

8/10 (良い)

Jennifer、Palm Bay

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love the room size and having a pack and play. Breakfast was great. Room had some dirty spots on the floor and couch.
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2022 年 11 月 7 日)
Jennifer, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

8/10 (良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
Rachel Shaw- Director of Sales からの返信 (投稿日 : 2022 年 10 月 19 日)
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area!

8/10 (良い)

Stacy

2022 年 7 月に 5 泊滞在

10/10 (非常に良い)

marty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
lhowlettからの返信 (投稿日 : 2022 年 7 月 11 日)
Thank you for the five-star review! We appreciate you letting us know that we met if not exceeded your expectations with the price and value that we provided. We are committed to doing so consistently for all our guests, we thank you for taking the time to let us know that we are the best priced hotel in the area. We hope to see you again soon.

2/10 (非常に不満)

Demarco、Saint Louis

2022 年 6 月に 2 泊滞在

6/10 (普通)

Jessica

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The air didn’t work properly and it was hot had to purchase to fans was very hot ! Asked for maid cleaning and no one showed up had to request again! The Wi-Fi didn’t work today
2022 年 6 月に 6 泊滞在
lhowlettからの返信 (投稿日 : 2022 年 6 月 23 日)
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.