4/10 (不満)
Steve
2024 年 5 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
View was great . I arrived at 2:41 and went to check in and was told check in was 3:00 and house keeping was still working. They never checked to see if my room was ready . I sat in my car and could see all rooms. I went back in lobby at 2:55 and sat down. At 2:56 another guest came in and was told the same thing. At 2:59 he call me up tho check in. My room was ready at 2:40 when I arrived so instead of letting me go to my room they made me wait in my car. The did offer to let me in the pool. What kind of customer service is this. I’ve never had a hotel do this to me. It may not seem like a big deal but after driving a long ways it pissed me off.
Steve
2024 年 5 月に 1 泊滞在