Dear Tomoya, Thank you for sharing your feedback with us! We're delighted to hear that you were satisfied with your stay and that our staff provided excellent service, including upgrading your room.However, we sincerely apologize for the cleanliness issue you encountered in the bathroom. Please rest assured that cleanliness and hygiene are top priorities for us, and we take your feedback very seriously. We will address this matter with our housekeeping team to ensure that such oversights do not happen again in the future.We appreciate your understanding and hope that this isolated incident does not deter you from choosing M Social for your future stays. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,Anthony LimCluster General Manager

Dear Tomoya, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Hiroyuki-san,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Hideki,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Mariko, Thank you for sharing your delightful experience during breakfast at our hotel. We're thrilled to hear that the scenic view of people jogging along the river and walking their dogs added a touch of elegance to your morning.It's wonderful to know that you found the surroundings enjoyable and that it contributed positively to your stay. We strive to provide a serene and pleasant atmosphere for our guests, and your feedback encourages us to continue delivering memorable experiences.We appreciate your kind words and look forward to the opportunity to welcome you back for another elegant and enjoyable stay.Best regards,Anthony LimCluster General Manager

Dear Masaru,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Yumi,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

親愛的 Yihsiu，非常感謝您分享您的入住體驗！我們很高興得知您對我們櫃台講中文的兩位工作人員的服務感到滿意。我們一直努力提供溫馨且親切的服務，並為您的讚美感到非常榮幸。如果您有任何進一步的建議或需求，請隨時告訴我們。我們期待能再次為您提供一個愉快的入住體驗。再次感謝您選擇我們的酒店，期待能再次見到您！誠摯問候，Anthony Lim總經理

Dear Hitoshi-san,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Minoru,Thank you for choosing us for your first overseas trip! We are thrilled to hear that our front desk staff made a positive impression on you. Our team strives to provide a warm and welcoming environment for all our guests, especially those experiencing their first international adventure.If you have any specific memories or aspects of your stay that stood out, we'd love to hear more about them. Your feedback helps us understand what we're doing well and where we can make improvements.We hope your overall experience was enjoyable, and we look forward to the opportunity of hosting you again in the future. Safe travels, and we hope to welcome you back soon!Warm regards,Anthony LimCluster General Manager

Dear Valued Guest,Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience caused during your stay. We understand that discrepancies in the inclusions of your reservation can be frustrating, and we regret that your experience did not meet your expectations.To assist us in investigating this matter further and to ensure we address your concerns appropriately, could you please provide us with additional details such as your reservation confirmation number, dates of your stay, and any other relevant information? This will enable us to trace your booking and identify the cause of the discrepancy.Our commitment is to provide a seamless and enjoyable experience for our guests, and we take your feedback seriously. Once we have the necessary information, we will promptly investigate the issue and take corrective measures to prevent a recurrence.Look forward from hearing from you. Thank you.Best regards,Anthony LimCluster General Manager

Dear Masato,Thank you for taking the time to share your experience with us. We are pleased to hear that our staff's polite demeanor contributed to making your stay pleasant. Our team strives to provide exceptional service to all our guests, and your kind words are a great source of motivation for us.We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay. Best regards,Anthony LimCluster General Manager

Dear Naomi,フィードバックをお寄せいただきありがとうございます。 ご滞在中はスタッフの対応が親切で良かったと伺い、大変嬉しく思います。 優れた顧客サービスを提供することは当社の最優先事項の 1 つであり、当社のチームメンバーがお客様の体験を楽しいものにしてくれたと知り、うれしく思います。今後とも当ホテルにお越しいただけますことを楽しみにしております。M ソーシャル シンガポールにご滞在をお選びいただきありがとうございます。またお客様をお迎えできることを楽しみにしています。敬具、アンソニー・リムゼネラルマネージャー

Dear Natsuko-san,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

Dear Sugawa-san,ご滞在に関するご意見をお寄せいただきありがとうございます。 ルームサービスやお部屋の清潔感にご満足いただけたご様子を伺い、大変嬉しく思います。立地に関しては、観光やアクティビティへのアクセスの利便性をご満足いただけたようで大変嬉しく思います。貴重なご意見をいただきまして誠にありがとうございます。 お客様のご意見をもとに、より良いサービスと快適な環境の提供に努めてまいります。またの機会にまたのご来店を心よりお待ちしております。 今後もより快適にお過ごしいただけるよう努めてまいります。どうもありがとうございます。まさにあなたのものです、Anthony LimCluster General Manager

Dear Chika, Thank you for taking the time to provide a positive rating for M Social Singapore. We truly appreciate your feedback and the confidence you have placed in us.We are delighted to hear that you had a positive experience during your time at our hotel. Your satisfaction is our ultimate goal, and we are glad that we were able to meet your expectations.We value your patronage and look forward to the opportunity to welcome you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.Warm regards,Anthony Lim Cluster General Manager

Dear Valued Guest, フィードバックをお寄せいただきありがとうございます。 当ホテルの川沿いのロケーションと周辺エリアの様々なレストランをお気に召していただけたことを嬉しく思います。川沿いに位置するため、絵のように美しく活気に満ちた環境が提供され、近くの飲食店や夜遅くまで続くアクティビティを探索して楽しむことができます。私たちの立地がお客様のご滞在全体の楽しみをさらに高めてくれたことを嬉しく思います。また、このエリアの探索で素晴らしい時間を過ごしていただければ幸いです。今後の滞在の予定がある場合、または次回の訪問中に体験したい具体的なことがあれば、お気軽にお知らせください。 私たちのチームは、お客様のご滞在のあらゆる側面がお客様の期待を満たし、それを上回るものであることを保証するためにここにいます。この度は当ホテルをお選びいただき誠にありがとうございます。またの楽しいご滞在をお待ちしております。Warmest regards,Anthony LimCluster General Manager

Dear Tanahara, Thank you for taking the time to provide feedback on your recent stay at M Social. We're sorry to hear that your experience did not meet your expectations. We would like to gather more details from you to better understand the areas where we can improve and address any concerns you may have had during your stay.If you could kindly share more specific details about the aspects of your stay that you found unsatisfactory, we would greatly appreciate it. Your feedback is essential to us, and we want to ensure that we take the necessary steps to rectify any issues and provide a more pleasant experience for all our guests.Please feel free to share your feedback either by responding to this message or by reaching out to our Guest Relations Team directly. We are here to listen and assist you in any way we can.Once again, thank you for sharing your feedback with us. We look forward to hearing from you and hope to have the opportunity to make amends for any shortcomings during your stay.Best regards,Anthony LimCluster General Manager

Dear Terumi, Thank you for taking the time to provide a positive rating for M Social Singapore. We truly appreciate your feedback and the confidence you have placed in us.We are delighted to hear that you had a positive experience during your time at our hotel. Your satisfaction is our ultimate goal, and we are glad that we were able to meet your expectations.We value your patronage and look forward to the opportunity to welcome you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.Warm regards,Anthony Lim Cluster General Manager

Dear Nobuko-san, お客様の貴重なご意見をいただき、ありがとうございます。当ホテルの清潔でおしゃれなデザインがお客様にご満足いただけたことを嬉しく思います。一方で、お部屋のドアが重たいという点については、ご不便をおかけしましたことをお詫び申し上げます。お部屋の利便性を向上させるために、改善策を検討いたします。朝食に関しては、多種多様なメニューと美味しい料理がご提供できたことを光栄に思います。お客様のお好みに合わせた充実した朝食を提供することが、私たちの目標です。また、今後もお客様にとって快適で思い出深い滞在を提供できるように努めてまいります。ご意見や要望がございましたら、いつでもお気軽にお申し付けください。お越しいただきありがとうございました。次回のご来店を心よりお待ちしております。敬具Anthony LimCluster General Manager

Dear tetsuji,Greetings from M Social Singapore!We couldn't be more thrilled to receive your excellent rating on our online platform. Thank you for taking the time to share your experience with us. We are delighted to know that you truly enjoyed your stay with us!At M Social, we strive to create memorable experiences that stay with our guests long after they leave. It brings us great joy to know that we were successful in creating such an experience for you.We can't wait to welcome you back for another unforgettable stay. Our team is already looking forward to providing you with the same level of exceptional service and hospitality that you've come to expect from us.Thank you once again for choosing M Social Singapore. We hope to see you soon!Stay Social,Sean KohFront Office Manager

Dear yoshiki,Thank you for sharing your feedback on your recent stay with us.I am concerned to read about your experience during your stay at our hotel.Your feedback will be reviewed with the team so that we can put measures in place to prevent this from happening. We do take all comments to heart and review them with the teams so that we can continue to improve the service we provide our guests.Once again, my apologies for the inconvenience caused. In the meantime, if I may be of further service to you, please let me know.Have a Lofty day,Sean KohFront Office Manager

Dear DAIKI,Thank you for sharing your feedback on your recent stay with us.I am concerned to read about your experience during your stay at our hotel.Your feedback will be reviewed with the team so that we can put measures in place to prevent this from happening. We do take all comments to heart and review them with the teams so that we can continue to improve the service we provide our guests.Once again, my apologies for the inconvenience caused. In the meantime, if I may be of further service to you, please let me know.Have a Lofty day,Sean KohFront Office Manager

Hello Anonymous,Warmest greetings from M Social Singapore!Thank you for taking the time to pen down a review on our online survey.We are pleased to know that you have enjoyed a truly M Social experience and are humbled by your positive comments. We certainly look forward to delighting you once again during your next stay with us! ;)Stay Social,Sean KohFront Office Manager

Dear T, Thank you for your rating and review. Glad that you enjoyed the quiet area of the Robertson Quay where we are located :) It is a great place to rest and relax, and sometimes you might be lucky enough to spot some otters. I apologise for the issues you might have experienced while checking in, I will look into this with our reception team. We are looking forward to seeing you soon. Best Regards, Mariia Gadova Guest Relations Manager

Thank you for your feedback! We hope you had a wonderful stay with us! And we hope to see you again.

Thank you for your feedback! We hope you had a wonderful stay with us! And we hope to see you again.

Thank you for your feedback! We hope you had a wonderful stay with us! And we hope to see you again.

Thank you for your feedback. We hope you had wonderful stay with us and we hope to see you again!

Dear M Social Guest, Thank you for putting a smile on our faces with your impeccable 5 Star rating. We are happy that your stay with us was an enjoyable one. We can't wait to welcome you back ! Best Regards, Darshan Lionel Director of Rooms

Dear WATARU, Warm greetings from M Social Singapore ! We are truly grateful for your feedback and an impeccable 10/10 rating. We are pleased that you appreciated our clean rooms and the gym. Indeed, our Alcove rooms might not be very spacious, for travelers with more luggage we would suggest taking a Loft room that will offer some extra space. Our laundromats cost $8 for washing and $8 for drying. I am sorry that you have been inconvenienced by going down to the reception to purchase the tokens, alternatively, you may purchase it upon arrival and use any time during your stay. Thank you for choosing to stay at M Social. We are looking forward to welcoming you back. Best Regards, Darshan Lionel Director of Rooms

Dear M Social guest, Thank you for taking your time to share your stay experience with us. I am delighted that you got to enjoy our pool and that it was overall a pleasant stay. I do apologize that Aura wasn't available to deliver water to you. As any other colleague, she is sometimes not feeling well :) We hope to have a chance to welcome you back and to have Aura deliver some water to you. Looking forward to welcoming you back. Best Regards, Darshan Lionel Director of Rooms

Dear M Social guest, Thank you for choosing to stay with us and for providing us with your feedback. I apologize for the inconvenience caused to you, I will look into the matter with our reservations team. We hope to have a chance to welcome you back. Best Regards, Darshan Lionel Director of Rooms

Dear Akihito, Greetings from M Social Singapore ! Thank you for taking your time to share with us on your recent stay at M Social. We deeply regret that you encountered an issue with the air conditioning in your room. Please be rest assured that I will inform the respective department of this issue for them to rectify and prevent it from happening again. I hope that this experience will not mar your overall impression of us and you will come to stay at M Social again. Socially Yours, Darshan Lionel, Director of Rooms

Hello M Social guest, Thank you for taking your time to pen down some feedback on your recent stay with us. We are glad that you liked the modern touch throughout the hotel, and happy that the bed was comfortable for you to have good restful night. I regret to hear that you were inconvenienced by the size of the room. Our Alcove rooms are cozy and functional, but are 19sqm in size. We do however have bigger rooms available - our Loft Terrace room is 22sqm, and comes with a mezzanine and a 4m outdoor terrace :) We hope you give us another try and come back to stay with M Social again. Socially Yours, Darshan Lionel, Director of Rooms

Hello! Wow! We truly appreciate the perfect rating of 5 out of 5. Thank you :) We hope to welcome your return soon.

Hello Miho, We appreciate that you have taken your time to share with us of your recent experience at M Social! We are happy to learn that you had enjoy our breakfast experience, along with the room. We have also taken note of the feedback on the power plug, which we have since shared with our Engineering Team. We apologize for any inconvenience caused. We hope to have the opportunity to welcome your return soon.

Thank you for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Valuable Guest, Thank you for sharing your thoughts as feedback from guests serve as great learning points for the team to be better. Albeit it was false alarm, however I concur that the overall experience was alarming. For that, please accept our sincere apologies. We have also taken note of the in-room amenities, which we have shared with our Housekeeping Department to be more vigilant and pro-active in ensuring the room to be at it's best condition for our guest's expectation.

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback and choosing hotel to stay! We are appreciate to hear you:) Have a warm day

Thank you for staying with us! We appreciate your feedback