Thank you so much for taking the time to post a review. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
10/10 (非常に良い)
Yuichi
2024 年 3 月 23 日
良かった点 : 設備とサービス
Good
Yuichi
2024 年 3 月に 1 泊滞在
Aerotel Kuala Lumpurからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for taking the time to post a review. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
8/10 (良い)
Fumio
2023 年 12 月 31 日
Fumio
2023 年 12 月に 1 泊滞在
Aerotel Kuala Lumpurからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
8/10 (良い)
TERUO
2023 年 11 月 18 日
TERUO
2023 年 11 月に 1 泊滞在
2/10 (非常に不満)
Yoshiei
2023 年 11 月 18 日
Yoshiei
2023 年 11 月に 1 泊滞在
6/10 (普通)
Tomofumi
2023 年 11 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Tomofumi
2023 年 11 月に 1 泊滞在
Aerotel Kuala Lumpurからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so much for taking the time to post a review.We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
10/10 (非常に良い)
Masumitu
2023 年 11 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Masumitu
2023 年 11 月に 1 泊滞在
Aerotel MALからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you so much for taking the time to post a review, Masumitu!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the rating received and loved to welcome you back soon. Thanks again and have a great day ahead!
6/10 (普通)
Ren
2023 年 9 月 20 日
Ren
2023 年 9 月に 1 泊滞在
2/10 (非常に不満)
NORIHIRO
2023 年 7 月 2 日
NORIHIRO
2023 年 7 月に 1 泊滞在
4/10 (不満)
maiko
グループ旅行
2023 年 5 月 3 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
夜寝る時に工事の音がすごかった。水が流れにくい。男性と女性のシャワー、トイレが共同だった
maiko
2023 年 5 月に 1 泊滞在
8/10 (良い)
Tomoko
グループ旅行
2023 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス
ツインのお部屋に2枚で宿泊しました。カードキーが1枚しかなく、各自別行動ができないの残念でした。
Tomoko
2023 年 3 月に 1 泊滞在
10/10 (非常に良い)
NAOKO
家族旅行
2022 年 12 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港から近くてよかったです
NAOKO
2022 年 12 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2022 年 12 月 17 日
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Noisy room with cold shower
Noise of open/close doors and snor from near room disturbed throughout night. Only cold shower with wet floor. Shower and toilet are not in the room, which is not described in the web site. Too expensive for this condition. I never revisit again.
Dear Guest, sorry for your bad experience and thank you for sharing this with us. We will look into it and improve from here.
Thank you
8/10 (良い)
宿泊されたお客様
2020 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 2 月に 1 泊滞在
ALFREDからの返信 (投稿日 : 2020 年 2 月 29 日)
Dear Anonymous, Thank you for your support and for posting your review on Expedia. Your rating review made our day and Plaza Premium Lounge and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. Looking forward to your return visit to the Plaza Premium Lounge and Aerotel Enhance your airport experience!! Warm regards, Reservations Officer
Dear Anonymous; Thank you for staying with us and for posting your review on Expedia. I would like to apologize for all the inconvenience during your stay with us. Your feedback will be reviewed for continual improvement. This is not the memories we intend our valued guests to leave us with and we hope you will accord us another opportunity to serve you better. Please do not hesitate to contact me should your travels brings you back to Plaza Premium Lounge and Aerotel!! Looking forward to your return visit to the Plaza Premium Lounge and Aerotel. Enhance your airport experience!! Warm regards,Reservations Officer
4/10 (不満)
宿泊されたお客様
2020 年 2 月 22 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
他の方も書かれていますが、スタッフが無愛想。
宿泊されたお客様
2020 年 2 月に 1 泊滞在
ALFREDからの返信 (投稿日 : 2020 年 2 月 25 日)
Dear Anonymous; Thank you for staying with us and for posting your review on Expedia. I would like to apologize for all the inconvenience during your stay with us. Your feedback will be reviewed for continual improvement. This is not the memories we intend our valued guests to leave us with and we hope you will accord us another opportunity to serve you better. Please do not hesitate to contact me should your travels brings you back to Plaza Premium Lounge and Aerotel!! Looking forward to your return visit to the Plaza Premium Lounge and Aerotel. Enhance your airport experience!! Warm regards, Reservations Officer
10/10 (非常に良い)
宿泊されたお客様
2020 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 2 月に 1 泊滞在
alfredからの返信 (投稿日 : 2020 年 2 月 24 日)
Dear Anonymous, Thank you for your support and for posting your review on Expedia. Your rating review made our day and Plaza Premium Lounge and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future. Looking forward to your return visit to the Plaza Premium Lounge and Aerotel Enhance your airport experience!! Warm regards, Reservations Officer
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
From:
Aerotel Kuala Lumpur Team
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
From:
Aerotel Kuala Lumpur Team
10/10 (非常に良い)
宿泊されたお客様
2020 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 1 泊滞在
Riko Ariffin からの返信 (投稿日 : 2020 年 1 月 28 日)
Dear Anonymous,
Thank you for your support and for posting your review on Agoda. Your rating review made our day and Plaza Premium Lounge and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future.
Looking forward to your return visit to the Plaza Premium Lounge and Aerotel
Enhance your airport experience!!
Warm regards,
Riko Ariffin
Reservations Officer
Dear Valued Guest, thank you for staying with Aerotel Kuala Lumpur. We are sorry on this, I believe that that is the set up issue, which SOLO ROOM do not include the breakfast but other room types are included. We have shared this inform with the respective team and rectify the issue. Thank you and hope to see you again in near future.
8/10 (良い)
Masataka
出張
2020 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Masataka
2020 年 1 月に 1 泊滞在
Kittからの返信 (投稿日 : 2020 年 2 月 3 日)
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
8/10 (良い)
宿泊されたお客様
出張
2020 年 1 月 12 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
if you have a refrigerator in the room, it is best.
宿泊されたお客様
2020 年 1 月に 1 泊滞在
Kittからの返信 (投稿日 : 2020 年 2 月 3 日)
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
Dear Valued Guest,
Thank you for staying with Aerotel Kuala Lumpur.
We hope you are happy with our service and had a pleasant stay with us.
Looking forward to see you again in near future.
Thank you!
10/10 (非常に良い)
MI、japan
2020 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
数時間の滞在でしたが快適に過ごせました。
また利用したいと思います。
MI
2019 年 12 月に 1 泊滞在
Riko Ariffin からの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Mi,
Thank you for your support and for posting your review on Expedia. Your FIVE rating review made our day and Plaza Premium Lounge team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future.
Looking forward to your return visit to the Plaza Premium Lounge.
Enhance your airport experience!
Warm regards,
Riko Ariffin
10/10 (非常に良い)
Anonymous、Tokyo, Japan
2019 年 12 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There is everything around hotel. Quite convenience place to stay for transfer.
Anonymous
2019 年 12 月に 1 泊滞在
Riko Ariffin からの返信 (投稿日 : 2020 年 1 月 25 日)
Dear Anonymous,
Thank you for your support and for posting your review on Expedia. Your rating review made our day and Plaza Premium Lounge and Aerotel team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future.
Looking forward to your return visit to the Plaza Premium Lounge and Aerotel
Enhance your airport experience!!
Warm regards,
Riko Ariffin
Reservations Officer
10/10 (非常に良い)
Keni
出張
2019 年 12 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ホテルの場所は、少し分かり難かったですが、部屋は清潔で良かったです。
Keni
2019 年 12 月に 1 泊滞在
Riko Ariffin からの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Keni,
Thank you for your support and for posting your review on Expedia. Your FIVE rating review made our day and Plaza Premium Lounge team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We hope you will recommend us to family & friends and will continue to support us in future.
Looking forward to your return visit to the Plaza Premium Lounge.
Enhance your airport experience!
Warm regards,
Riko Ariffin
Dear Guest,
Thank you for stayed with Aerotel Kuala Lumpur.
We will glad to serve you and hope to see you again in near future.
6/10 (普通)
宿泊されたお客様
2019 年 12 月 6 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 12 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 12 月 6 日)
Dear valued guest, thank you for sharing your valuable feedback with us as customer feedback is what we rely on to continually improve our standards, so we could better meet your expectations. We do hope you will visit us again, as we consider it our honour to serve your needs. Thank you.
8/10 (良い)
Masa、日本
2019 年 11 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
値段もリーズナブルできれいに清掃もされていてよかったです。
Masa
2019 年 11 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 11 月 27 日)
Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.
6/10 (普通)
宿泊されたお客様
出張, グループ旅行
2019 年 11 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
チェックインにかなり手こずりました。それ以外はトランジットホテルとしては良いと思います。
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 11 月 5 日)
Dear valued guest, we fully appreciate the insights you offered into Aerotel Kuala Lumpur as it makes us aware of the area where we should strive to keep up and areas where we need to improve. We have shared your feedback with relevant department so that further enhancement could be carried out. Customer feedback is what we rely on to continually improve our standards, and your comment has enabled us to know more of what our guest need from us, so we could better meet your expectations. We do hope you will visit us again, as we consider it our honour to serve your needs. Thank you.
10/10 (非常に良い)
KYOHEI
出張
2019 年 10 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
KYOHEI
2019 年 10 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 31 日)
Dear valued guest, thank you for your great review in regard to your recent stay with Aerotel Kuala Lumpur. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 23 日)
Dear valued guest, thank you very much for the great review of Aerotel Kuala Lumpur. We are very much looking forward to welcoming you back, hopefully in the near future. As for the receipt, could you ask from Expedia?
8/10 (良い)
宿泊されたお客様
2019 年 10 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 23 日)
Dear valued guest, hank you very much for the great review of Aerotel Kuala Lumpur. We are very much looking forward to welcoming you back, hopefully in the near future.
8/10 (良い)
宿泊されたお客様
2019 年 10 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
隣の部屋の電話が鳴り続いていてとてもうるさかった。
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for highlighting your experience with us. We are glad that your overall stay with Aerotel Kuala Lumpur was satisfactory. We look forward to welcoming you back soon.
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear Valued Guest, I am very pleased to learn that your overall stay with Aerotel Kuala Lumpur at klia2 was satisfactory. We look forward to welcoming you back soon. Thank you!
4/10 (不満)
宿泊されたお客様
2019 年 9 月 24 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋が何か施設的なカタコトや水道が流れる音でうるさい
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for highlighting your experience with us. We are sorry to learn of your less than favourable experience. Please be assured your feedback will be shared with relevant department for further enhancement. We sincerely hope you will visit us again, as we consider it our honour privilege to serve your needs.
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for highlighting your experience with us. We are sorry to learn of your less than favourable experience. Please be assured your feedback will be shared with relevant department for further enhancement. We sincerely hope you will visit us again, as we consider it our honour privilege to serve your needs.
8/10 (良い)
宿泊されたお客様
2019 年 9 月 15 日
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for your great review in regard to your recent experience with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We are certainly looking forward to welcoming you back, hopefully in the near future. Thank you!
6/10 (普通)
宿泊されたお客様
2019 年 9 月 2 日
良かった点 : 清潔度
壁薄い、音漏れあり。短時間の滞在向き。空港内なのでとても便利。
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for your review in regard to your recent experience with Aerotel Kuala Lumpur. We will share your comment to relevant team and we are certainly looking forward to welcoming you back, hopefully in the near future. Thank you!
10/10 (非常に良い)
宿泊されたお客様
2019 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for your great review in regard to your recent experience with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We are certainly looking forward to welcoming you back, hopefully in the near future. Thank you!
6/10 (普通)
宿泊されたお客様
2019 年 8 月 30 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you for your review in regard to your recent experience with Aerotel Kuala Lumpur. We are certainly looking forward to welcoming you back, hopefully in the near future. Thank you!
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for highlighting your experience with us. We are sorry to learn of your less than favourable experience. Please be assured your feedback will be shared with relevant department for further enhancement. We sincerely hope you will visit us again, as we consider it our honour privilege to serve your needs.
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Aerotel Kuala Lumpur - Operations Managerからの返信 (投稿日 : 2019 年 10 月 10 日)
Dear valued guest, thank you very much for your great review in regard to your recent experience with Aerotel Kuala Lumpur. It is my pleasure to know that you enjoyed the stay. We are certainly looking forward to welcoming you back, hopefully in the near future. Thank you!