Dear MICHINORI,Thank you for taking the time to write this review.We are happy to have met your expectations in service and quality standards. Receiving such feedback from our residents inspire us to continually improve our service delivery.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear MEGUMI,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear MITSUE,Thank you for taking the time to write this review.We are glad to hear that you enjoyed your stay. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear DOYOUNG,Thank you for taking the time to write this review.We are very sorry to hear about your disappointment with Somerset Palace Seoul and that we could not make your stay more comfortable.In regards to the baby cot request, I would like to seek your understanding that we set up the baby cot after the guest checks in since the room is assigned upon check-in. Also I will share your comment regarding the room facilities with the Engineering and the Housekeeping Managers to look into so that we can do the inspection more carefully.Once again, please accept our apologies and contact me directly for your future bookings. I will personally look after your stay. Yours sincerely,Joyce KimGuest Service Manager

Dear RYOKO,Thank you for taking the time to write this review.We are sorry to hear about your unpleasant experience and that we could not make your stay more comfortable. I will share your feedback with out team members and seek further improvements in our future plan.Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear Kenji,Thank you for taking the time to write this review.We are happy to have met your expectations in our service. We hope that we will have a pleasure of welcoming you again in the near future.Yours sincerely,Joyce KimGuest Service Manager

Dear MASANOBU, Thank you for taking the time to write this review. We appreciate your review and we will continue to make our efforts to improve our service and products. Once again, thank you for your staying with us. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear おやじ, Thank you for taking the time to write this review. We are glad that you enjoyed your stay with us. At the same time, we are sorry that we could not assist you on the request for the smoking room. I will share your comment with Guest Service Team to take care of the guest's request during the room assignment. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear YOSHIE, Thank you for taking the time to write this review. I have noted your comment regarding your recent stay with us. We will continue in our improvement efforts to enhance our residents' overalll stay at our property. Once again, thank you for your valued patroneg. We look forward to wecoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, I have noted your comment in regards to the hair conditioner. Your feedback will be shared with the Management team to review. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Jackie, Thak you for taking the time to write this review. I have noted your observations and recommendations for improvements to the areas you concern. Since we value your feedback, I will share your comment with the Management team to review. Once again, thank you for your valued patronage. We will continue in our improvement efforts to provide excellent service to our residents. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. I have noted your comment in regards to the facilities. I am pleased to inform you that we are planning to do replacement work of the wall paper and the equipment gradually. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our reisdents are satisfied with our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our service. Once again, thank you for making us as one of your preferred accommodation choices. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, I have noted your recommendations in the areas that we can imporve. Your feedback will be shared with the Reservation Manager to look into. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We are glad to hear that you enjoyed your stay with us. Your review inspire us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Ken, Thank you for taking the time to write this review. We were delighted to learn that you enjoyed your stay with us. At the same time, I have noted your comment in regards to the room condition. As we are keen to make our efforts to improve our service, I will share your feedback with the Housekeeping Manager to review. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. We will continually make our efforts to provide and improve the level of service that residents have come to expect. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. At the same time, we are happy to hear the compliment of our staff. Your kind review inspire us to continually improve our service delivery. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim Guest Service Manager

Dear shu, Thank you for taking the time to write this review. We are sorry to hear about your disappointment regarding shortening the reservation. We regret that we could not assist you during your stay, while we give the flexibility against the policy to the guests upon their situation. I will look into this case and share with our staff to perform much better role moving forward. Once again, please accept our apologies. I hope that we will have another opportunity to serve you better. Yours sincerely, Joyce Kim Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Your sincerely, Joyce Kim Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. Your feedback inspire us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim//Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim//Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your stay with us. It is encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim//Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. I have noted your comment in regards to the room temperature and the safe. We regret that we could not assist you on these during your stay, while we could check and solve the problem if you gave us an order. By the way, we will do carry more careful inspection before the guests' arrival. Once again, thank you for your valued patronage. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for making us as one of your preferred accommodation choices. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. I have noted your comment in regards to the explanations about the elevator. As we are constantly looking at ways to improve our service, I will share your feedback with the Guest Service Team. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for your compliments about our service and staff. We are happy to have your expectations in service and quality standards. Once again, thank you for making us as one of your preferred accommodation choices. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about our serviced residence. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your kind review. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for sharing your experience about your recent stay with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. It is always encouraging for us to learn that our residents are satisfied with our service. Once again, thank you for your kind review. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager

Dear Guest, Thank you for taking the time to write this review. We are sorry for your inconvenience during your stay. As we are keen to make improvements to enhance our residents' overall stay at our properties, I have shared with the relevant departments. We will continue in our improvement efforts to provide excellent service and products. Once again, thank you for your valued patronage. We hope to have another opportunity to serve you better. Yours sincerely, Joyce Kim// Assitant Guest Service Manager

Dear Guest, Thank you for the time to write this review. We are glad to hear that you enjoyed your stay with us. We will continue in our improvement efforts to provide excellent service to our residents. Once again, thank you for your valued patronage. We look forward to welcoming you again in the near future. Yours sincerely, Joyce Kim// Assistant Guest Service Manager