4/10 (不満)
Rosemarie、Cumming
家族旅行
2024 年 5 月 12 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We were on the third floor. The ice machine on the third and second floors were not working. We had to go to the first floor whenever we needed ice. We were told there was a 'happy hour', but having cheese and crackers sitting out next to the front desk just wasn't appealing. The tub filled when showering, yet wouldn't fill when someone wanted a bath. The toilet backed up. Called the front desk and was told she'd try to find a maintenance worker otherwise we'd have to go down to the desk to get a plunger! Took time for maintenance to come up so we called back only to be told she forgot to call maintenance! The people at the front desk were friendly when talking face to face. Went to make coffee and the water reservoir was dirty; had a thick film of crud. The window shade wouldn't go up or down because the chain was broken.
Rosemarie
2024 年 5 月に 2 泊滞在