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ザ リッツ カールトン 三亜 ヤロン ベイ (三亚丽思卡尔顿酒店)の口コミ

5 out of 5
ザ リッツ カールトン 三亜 ヤロン ベイ (三亚丽思卡尔顿酒店)
Yalong Bay Sanya Hainan, Sanya, Hainan

口コミ

8.8

非常に良い

評価 10 - 110 件の口コミ中 65 件が非常に良い" "
評価 8 - 110 件の口コミ中 27 件が良い" "
評価 6 - 110 件の口コミ中 11 件が普通" "
評価 4 - 110 件の口コミ中 5 件が不満" "
評価 2 - 110 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 2 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 (普通)

宿泊されたお客様

2019 年 3 月に 3 泊滞在

8/10 (良い)

ひなたママ、大阪

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ずっとホテルで過ごすには、とても快適！
クラブフロアに宿泊したのですが、ラウンジのサービスは非常に素晴らしいものでした。 またプールもなかなか清潔で、プールサイドの飲食やアクティビティーも充実し、子供はリッツキッズにも数回参加し、豊富なメニューに感嘆していました。

8/10 (良い)

hero

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
ビーチを楽しむ環境が全て揃ったホテル
ホテルゲスト専用のプライベートビーチ。パラソルとベッド、タオル、冷たい水、全て無料のビーチサイド。ビーチから戻ってきた後の温水のプールとプールサイドでのドリンク。そして、砂浜の上で音楽を聴きながら食べる美味しいディナービュッフェ。ビーチを楽しむ環境が全て揃ったホテルでした。

10/10 (非常に良い)

SHUNSUKE、東京

良かった点 : スタッフとサービス、施設のコンディションと設備
子連れに最高
子供向けサービスが徹底されています。遊び場は勿論、スタッフの対応から、風船の配布まで子供が喜ぶ事間違い無し！

8/10 (良い)

TOSHIO、北京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ビーチにﾊﾞｽﾛｰﾌﾞ
北京に駐在した初めての正月を海南島ですごしました。 中国のハワイと言われるだけあって気候も温暖でのんびりすることができましたが・・風が冷たかったせいもありますが、中国のお客様がﾊﾞｽﾛｰﾌﾞを着て浜辺をｳﾛｳﾛしていたのは笑えました。 ｸﾗﾌﾞﾙｰﾑのｵｰｼｬﾝﾋﾞｭｰに3泊しましたが、ﾌﾛﾝﾄの対応、従業員の対応がよくて気持ちよくすごせました。特にｸﾗﾌﾞﾗｳﾝｼﾞはﾒﾆｭｰも充実していますし、朝・昼・ﾃｨｰﾀｲﾑ・夕食・ｶｸﾃﾙﾀｲﾑとほぼ終日対応してくれているのは驚きましたし、ｽﾀｯﾌも感じのよい人ばかりでした。ﾒｲﾝの朝食会場のﾊﾞｯﾌｪも種類が多く満足です。久々に、もう一度泊まりたいﾎﾃﾙと出会えました。

10/10 (非常に良い)

Wei

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 6 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 (普通)

Malmgren

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
It’s fine, but not good
Very long check in time, overall understaffed hotel during holiday season
2023 年 11 月に 3 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love it
Very nice hotel
2021 年 4 月に 1 泊滞在
Emmaからの返信 (投稿日 : 2021 年 4 月 14 日)
Dear valued guest, thanks for choosing the Ritz Carlton Sanya and sharing your experience，We will continue to maintain high standards of service for every gentleman and lady at the Ritz-Carlton. We are looking forward to seeing you at Ritz Carlton Sanya and providing the best service for you. Best regards! Sales & Marketing-Emma

10/10 (非常に良い)

Maribel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
2020 年 12 月に 6 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 (非常に良い)

Daniel、Shanghai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
2020 年 7 月に 6 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

2/10 (非常に不満)

JIE

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
worst hotel
This is the worst hotel I have ever stayed in
2020 年 7 月に 1 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay. Wish you a happy life and let us always be in your heart.

4/10 (不満)

Grainne、Foshan

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
2020 年 7 月に 10 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 (非常に良い)

Expedia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
2019 年 12 月に 4 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
2019 年 12 月に 3 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were not happy with the balcony with a wall which was blocking the beautiful view.
2019 年 11 月に 3 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

4/10 (不満)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
2019 年 11 月に 4 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 (非常に良い)

宿泊されたお客様

2019 年 10 月に 1 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 (非常に良い)

jie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在

8/10 (良い)

Janette Yin

家族旅行
良かった点 : スタッフとサービス、客室の快適度
2019 年 7 月に 4 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
2019 年 6 月に 3 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay. We are very sorry that we could not bring you a perfect full score experience this time. We have received your feedback and suggestions, we will timely report and feedback your valuable suggestions and make optimization plans as soon as possible to improve, looking forward to making you feel the changes and optimization of the hotel in your next stay.

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall good, service met expectation, value over money
2019 年 6 月に 3 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 (非常に良い)

Roberta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
2019 年 6 月に 3 泊滞在
Rexからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear guests, thank you for choosing the Ritz-Carlton Sanya Yalong Bay Hotel as your stay, and give valuable praise and recommendation. We are honored to receive your recognition of our hotel service, your satisfaction is the best encouragement for us. Thank you again for your favor, sincerely look forward to you and your family stay again.

10/10 (非常に良い)

JONG MYUNG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
2019 年 5 月に 2 泊滞在

10/10 (非常に良い)

Philippe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
RAS doc
Exceptionnel Rien à dire
2019 年 4 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sanctuary in Sanya
The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
2019 年 4 月に 4 泊滞在

6/10 (普通)

Tracy

良かった点 : 清潔度、スタッフとサービス
一般般，有點舊，二千多一晚不是很值
2019 年 4 月に 2 泊滞在

10/10 (非常に良い)

sui him

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
not romantic service
The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
2019 年 1 月に 1 泊滞在

6/10 (普通)

Tong

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 1 月に 4 泊滞在
Annyからの返信 (投稿日 : 2019 年 2 月 18 日)
Thank you for staying with us!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 12 月に 2 泊滞在
Annyからの返信 (投稿日 : 2018 年 12 月 12 日)
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your feedback. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 (非常に良い)

宿泊されたお客様

2018 年 11 月に 2 泊滞在
Annyからの返信 (投稿日 : 2018 年 11 月 27 日)
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 (非常に良い)

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
2018 年 11 月に 1 泊滞在
Annyからの返信 (投稿日 : 2018 年 11 月 27 日)
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 (非常に良い)

Michael、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
2018 年 11 月に 2 泊滞在
Annyからの返信 (投稿日 : 2018 年 11 月 6 日)
Dear Guest， Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

8/10 (良い)

TONG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
房间隔音很差
酒店服务很好，地理位置也很好，但是自有沙滩太小。定的海景房，看海感受很一般。新翻新的房间虽然装修还不错，但是隔音太差，隔壁小孩打闹的声音十分清晰刺耳。酒店自助餐一开始觉得不划算，但后来去了海棠湾几家酒店自助餐之后，觉得丽思卡尔顿的自助餐是三亚酒店综合最好的。
2018 年 9 月に 2 泊滞在
Annyからの返信 (投稿日 : 2018 年 11 月 6 日)
尊敬的客人， 非常感谢您留下的宝贵评论，对与您入住期间遇到的不愉快的事情深感抱歉，同时对于您对新 房间以及自助餐的认可表示感谢。 我们的最高使命是令丽思卡尔顿成为一个让宾客获得真诚关怀和舒适款待的地方。我谨代表酒店全体绅士淑女真诚期待您的再次回来，让我们有机会为您再次提供完美的入住体验！

10/10 (非常に良い)

Yifan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
酒店设施不错 干净 并且不陈旧 亮点是早餐自助 太丰富了
2018 年 9 月に 3 泊滞在
Annyからの返信 (投稿日 : 2018 年 10 月 26 日)
尊敬的宾客：非常感谢您花费宝贵的时间留下点评。我们十分高兴看到您以及您在金茂三亚亚龙湾丽思卡尔顿酒店度过了一个美好的假期，我们的最高使命是令丽思卡尔顿成为一个让宾客获得真诚关怀和舒适款待的地方。我谨代表酒店全体绅士淑女真诚期待您的再次回来，让我们有机会为您再次提供完美的入住体验！

10/10 (非常に良い)

Pierre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Stay in Sanya iconic property
we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.
2018 年 9 月に 2 泊滞在
Annyからの返信 (投稿日 : 2018 年 10 月 19 日)
Dear Guest， Thank you for sharing your comment with us. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 (非常に良い)

Footy、Australia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Am amazing resort !
We loved our stay here - it’s the second time. From the location on the sea to the staff and food everything is fantastic. The rooms on one side of the hotel have been renovated and are better than the other. The staff here are very helpful and leave nothing to be desired. The food in the restaurants is really good - especially Pearl, serving Chinese food. There are shops and an ice cream kiosk. The beach is wonderful with life guards at both the pool and beach. It’s the best kept secret. Go there you’ll love it.
2018 年 8 月に 3 泊滞在
Anny Hからの返信 (投稿日 : 2018 年 8 月 29 日)
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 (非常に良い)

Luis Guerra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to relax and enjoy a family vacation
We loved it. The place is gorgeous, the restaurants are top notch. The staff is, as you’d expect at a RItz-Carlton, readily available and anticipating your needs to the best of their abilities. The Ritz Kidz area for children is well sized and full of fun for the little ones. Overall we loved it. The one thing when considering location is their beach access is not the best among hotels, a bit steep and removed from the beach sitting arrangements, but we still enjoyed it.
2018 年 8 月に 3 泊滞在
Annyからの返信 (投稿日 : 2019 年 2 月 19 日)
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon.

10/10 (非常に良い)

MIN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
一如既往的好
十年后故地重游，还是一样的服务一样的风景，希望下次再来
2018 年 8 月に 1 泊滞在
Annyからの返信 (投稿日 : 2018 年 8 月 24 日)
尊敬的宾客，您好！非常感谢您选择金茂三亚亚龙湾丽思卡尔顿酒店，并在百忙之中抽空在此分享您的入住体验。十分高兴得知您很满意此次入住，为每位客人提供最真诚的关怀是我们的最高使命。我谨代表酒店的全体绅士淑女期待您的下次光临，并继续为我们提供宝贵的意见与建议！

8/10 (良い)

Tung Nei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 4 泊滞在
Annyからの返信 (投稿日 : 2018 年 8 月 15 日)
Dear Guest, Thank you for choosing the Ritz-Carlton,Sanya. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 (非常に良い)

Blanche、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent service at Ritz Carlton
Hotel staff were very professional and responsive. They showed great care and concern when my son fell sick on one day. The waitress (Mona) at Sofia restaurant offered us her incredible service over dinner that evening in particular. The room (garden view) is very spacious and clean with great facilities to add cosines and comfort.
2018 年 7 月に 3 泊滞在
Annyからの返信 (投稿日 : 2018 年 8 月 8 日)
Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I have already shared with my team about the comments you shared, and recognized Mona in our hotel. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Wish you have a nice day.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
别墅内家具和卫浴设备比较陈旧，有厨房但没有餐具和锅。fresh8的海鲜火锅晚餐食物种类不够丰富。别墅内家具和卫浴设备比较陈旧，有厨房但没有餐具和锅。fresh8的海鲜火锅晚餐食物种类不够丰富。
2018 年 7 月に 4 泊滞在
Anny Huからの返信 (投稿日 : 2018 年 8 月 3 日)
尊敬的宾客：您好，请接受来自金茂三亚亚龙湾丽思卡尔顿酒店最诚挚的问候！非常感谢您入住本酒店，也非常感谢您在百忙之中抽空留下点评。我很遗憾地得知在您近期入住酒店时我们未能给您提供一次完美的体验。我谨代表酒店管理层以及丽思卡尔顿所有绅士淑女向您表示诚挚的歉意，我们会针对您提到的问题而做出相应的整改，正是您与我们分享的宝贵意见，使我们的服务质量能够得到严格的监督和不断的提高。我们真诚欢迎您的再次光临，期待与您与金茂三亚亚龙湾丽思卡尔顿酒店的再一次相见。

10/10 (非常に良い)

Rau、Sydney, Australia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A Cut Above the Rest
My partner and I stayed here for two 6 nights in a Garden Room Villa. Both the exterior and interior of the hotel harks back to traditional elements of Chinese architecture (think timber, symmetrical layouts, upturned roofs, etc.) and it is seen throughout the entire resort, including the Garden Villa. Tucked away from the rest of the resort in a secluded cul-de-sac, the Garden Villa is incredibly private, and set against (as the name would suggest) lush green gardens and forestry. Make sure you take it all in as you walk, or more preferably; use the complimentary golf cart service available to Villa guests only. The Villa itself was extremely spacious, including a generously sized walk-in wardrobe, an unbelievably grand and sumptuous bathroom with all the luxurious trimmings, and a bedroom only fit for a king and queen (and this includes the lavish bed and linen). The Villa then opens up to a large deck, showcasing the outdoor pool, pergola set above a seating area, and of course, the garden with hibiscus and an array of fauna growing. The outdoor area sets the perfect scene for a days (rain or shine) swimming, reading, and a glass or two of champagne as you let any sense of worry completely melt away. As I mentioned above, the service at the Ritz Carlton is truly next to nothing. Staff taking the ‘extra’ step is completely the norm, and ‘going over and beyond’ seems to be standard here, and this level of service was echoed throughout our entire stay. This was exemp
2018 年 7 月に 6 泊滞在
Annyからの返信 (投稿日 : 2018 年 8 月 2 日)
Thank you for staying with us. We appreciate your feedback! Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 (非常に良い)

Lee、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful hotel if you just like to relax only
This hotel has the beach next to it and you can walk along it and whilst we were there it as really empty. We stayed two nights and it was great for us just to swim and relax since there is not much to do nearby. We were there for our 15th wedding anniversary and the staff made us very welcome on the first day e.g. wine, chocolates, bouquet of flower, BBQ table away from the main seating; all in all a wonderful hotel with excellent staff all round. We would happily return one day with friends!
2018 年 6 月に 2 泊滞在
Hossからの返信 (投稿日 : 2018 年 7 月 18 日)
Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. A big congratulations on your 15th wedding anniversary, we are look forward to welcoming you back to our hotel soon. See you soon and my warmest wishes, Hoss Vetry Multi Property Vice President & General Manager