2/10 (非常に不満)
Kiara、Houston
グループ旅行
2024 年 6 月 3 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property manager was not only unprofessional she was very disrespectful. There was no water in the building for a long period of time when addressing the issue with her she said it wasn’t even that long but the concern was you did nothing to accommodate the inconvenience nor understand the frustration on our part. There is limited eating options in the area. You’ll have trouble sleeping due to the amount of noise surrounding hotel. When asked for recommendations no hotel employee was able to help they just simply said walk down there you might find something. While waiting for transportation they couldn’t even turn on the lights in patio for the driver to see us. The rooms are small the beds where uncomfortable and there’s only one dirty dresser available for items. We originally had a two bedroom room and upon arrival were split up due to over booking on their part when that was addressed she stated that we were lucky we weren’t left out in the street cause that happens all the time. Contacting Expedia was even less help as a travel app they should do better research on who they vouch for in the future they were also no help. In my opinion this “hotel” is where locals go to realtions and be gone after they’re done. Finally the amount of the lodge shouldn’t affect the level of professionalism they court their business with.
Kiara
2024 年 5 月に 5 泊滞在