デスク、遮光カーテン、ベッドシーツ

モーテル 6 サン マーコス テキサス - ノースの口コミ

2 out of 5

口コミ

5.6
評価 10 - 606 件の口コミ中 88 件が非常に良い" "
評価 8 - 606 件の口コミ中 118 件が良い" "
評価 6 - 606 件の口コミ中 124 件が普通" "
評価 4 - 606 件の口コミ中 109 件が不満" "
評価 2 - 606 件の口コミ中 167 件が非常に不満" "

5.8/10

清潔度

6.6/10

スタッフとサービス

5.0/10

設備とサービス

5.6/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Raul alberto

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Es un robo
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Raul alberto, Lamentamos escuchar que su experiencia no cumplió con sus expectativas. Agradecemos sus comentarios para mejorar nuestros servicios en el futuro. Por favor, tenga en cuenta que valoramos cada opinión de nuestros huéspedes.

8/10 (良い)

HILDA

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello HILDA, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 (良い)

Ricky

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Ricky, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

10/10 (非常に良い)

Jerrel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Jerrel,We appreciate you taking the time to share your experience with us. Should you have any further feedback or concerns, please feel free to reach out to our management team directly for assistance. Your comments are valuable to us and we hope to have the opportunity to welcome you back in the future.

2/10 (非常に不満)

Danielle

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No. Just no. Don't stay here unless you want to fight off bugs and avoid bed stains. Or get a contact high from the front desk when you check in. We were attacked by bugs as soon as the lights were on. We managed to kill the first wave with no casualties, and the only reason we stayed the one night was because we got there after 130 am and had to sleep, in all our clothes, with shoes on ready to run as soon as the sun was up. Upon rising, we dashed out as fast as we could. Admitting defeat from the mornings three pronged attack from bugs, we retreated to the safety of another hotel the next night and are happy to say, we survived. But I will say the the woman at the counter in the morning was pleasant and duly said she'd speak to the manager for us and make sure we didn't get charged for another night.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Danielle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 (非常に不満)

Trinity

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Trinity,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have.

10/10 (非常に良い)

Arty

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Arty,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 (非常に良い)

Dan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very nice to us, always tried to accommodate us no matter what we needed, and for that I am grateful.
Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Dan,We are delighted to hear that our staff provided you with exceptional service during your stay. Our team takes great pride in creating a welcoming atmosphere for all our guests. Your kind words are truly appreciated, and we hope to welcome you back in the future.

2/10 (非常に不満)

Richard

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bed sheets had big stain, blanket had burn holes, room smelt musty, floors were dirty, other than that it was so so
Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Hello Richard,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for their immediate attention. Our goal is to provide a pleasant stay for all our guests and we hope to have the opportunity to welcome you back in the future.

2/10 (非常に不満)

Lori

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Turn off the light Motel 6
It was horrible. People smoked outsude our room and it came through air conditioner! Motel did nothing. Only had sheets and they were wet. Avoid motel 6 on I35 in san marcos tx. People were horrible. We heard and smelled them all night!
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Lori,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and pleasant environment for all our guests. We encourage you to contact our management directly to further discuss your concerns. Your feedback is important to us in order to improve our services.

10/10 (非常に良い)

Brenda Vanessa

家族旅行
良かった点 : 設備とサービス
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Hello Brenda Vanessa,Thank you for rating us 5 stars! We're delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a memorable experience for our guests. If there is anything else we can assist with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 (普通)

Reynaldo

グループ旅行
良かった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Reynaldo, Thank you for choosing our hotel for your recent stay. We appreciate your rating and if there is any specific feedback or areas of improvement you would like to share, we encourage you to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future for a better experience.

4/10 (不満)

Ricardo

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Estuvimos en el cuarto y cuando hicimos check in nos tenían todo listo, una ves en el cuarto, habia como manchas de sangre en las paredes, algunos cucarachos, agua y charcos en la duela, la verdad uno de los peores 6 que he visitado. No volveremos. Prefiero pagar un hotel a la próxima vez.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 31 日)
Hello Ricardo,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and will address them with our housekeeping and maintenance teams to ensure a better experience for future guests. We value your feedback and hope you will reconsider staying with us in the future.

8/10 (良い)

David、Washington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello David, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 (非常に不満)

Thomas

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Issues with door lock a not being able to get into the room. The room was also infested with cockroaches
2023 年 12 月に 6 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Hello Thomas, Thank you for bringing these issues to our attention during your stay. We apologize for any inconvenience caused by the door lock. Our maintenance team will address this promptly. Regarding the cockroaches, we take any mention of pests seriously and have scheduled a thorough inspection and treatment of the room. We appreciate your feedback and hope you will consider staying with us again in the future.

6/10 (普通)

Steve

気になった点 : 施設のコンディションと設備
The motel facilities have seen far better days. Ice machine was there but I wouldnt use it. No room housekeeping over a four night stay and 1 of 2 bath towels provided was in the rack but really visibly dirty. The bed however was clean and comfortable. Bugs seen were typical of Texas.
Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Hello Steve, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 (不満)

Donald

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I left this exact review on google maps, it goes as follows. I took off a star for every roach I killed, and another for the overall cleanliness of the property. Sure you get what you pay for, but if you spend anything over $69 bucks a night here, you had better be desperate. Everything in the rooms repair seemed to be patch work, and make sure again, you bring roach spray. Pro: The staff was friendly and accommodating. I checked in rather late, and there were no towels in the room, and they did not hesitate to bring some to me. I accidentally locked myself out of my room and they were kind enough to make me a new key no problem. Con: the aforementioned roaches. Also the towels they gave me. One seemed to have a makeup stain, luckily I didn't need to use it but as a floor towel. The location is a pain, if you need to go to a store finding the correct exit is like two exits down from anything, provided the exit is open. Do in summation, invest more into the employees and the maintenance of the property.
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Hello Donald, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 (不満)

Elmer

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
There were guest in the next two rooms that kept going in and out till 3:30am or at least that’s what time I left!
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Elmer, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We strive to create a peaceful environment for all our guests, and we regret that your rest was disturbed. We appreciate your feedback and will address it with the appropriate teams. Please don't hesitate to reach out to our management for further assistance.

6/10 (普通)

Bobby

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Hello Bobby, We're sorry to hear that your experience at our hotel was not perfect. We highly value guest feedback and would appreciate it if you could reach out to us directly to share any specific concerns you may have had during your stay. It is our goal to continuously improve and ensure a pleasant experience for all our guests.

2/10 (非常に不満)

Ivan eliut

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Muy sucio Olía horrible
2023 年 11 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Ivan eliut, We apologize for any inconveniences you may have experienced during your stay. We take cleanliness very seriously and your feedback will be shared with our housekeeping team for immediate improvement. Should you have any further concerns, please reach out to our management directly.

10/10 (非常に良い)

Elmer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 1 日)
Hello Elmer,We are delighted to hear that you had an excellent stay with us! We strive to provide exceptional service and amenities to all of our guests. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back again soon for another wonderful stay.

2/10 (非常に不満)

Oscar

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Habia cucarachas en el cuarto, en el baño y hasta en las camas, tuvimos que cancelar la estancia debido al mal estado del hotel en general y de la suciedad.
Managerからの返信 (投稿日 : 2023 年 11 月 26 日)
Hello Oscar,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced during your time with us. We take guest satisfaction seriously and will address your concerns with our team to ensure a better experience for future guests.

2/10 (非常に不満)

Juan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Hello Juan, We're sorry to learn that your experience with our hotel wasn't up to your expectations. We encourage you to reach out to us directly with any specific feedback you may have, as we always strive to improve our guest experience. We value your input and would love the opportunity to address any concerns you may have had.

10/10 (非常に良い)

Jesse、Woodcreek

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very kind and happy. Room is super clean and comfortable.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Hello Jesse,Thank you for your positive feedback! We're delighted to hear that you found our staff to be kind and happy, and that you enjoyed the cleanliness and comfort of your room. We strive to provide top-notch service and a clean, cozy environment for our guests. We appreciate your kind words and hope to welcome you back again in the future for another enjoyable stay.

2/10 (非常に不満)

Gabriel

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
staff was great super nice people, however restroom was falling apart, bedroom was smelly, smelled like cigarettes (did not have a smoke free room) tried to sleep unfortunately I couldn’t because had people knocking on my door randomly.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 8 日)
Hello Gabriel,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any inconvenience caused by the condition of the restroom and the smell in the bedroom. Our team strives to ensure all our guests have a comfortable stay, and we regret that we fell short in this aspect. We regret any disturbances you experienced and will address this issue with our security team. Thank you for bringing these matters to our attention.

10/10 (非常に良い)

Ricardo

2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Hello Ricardo,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service and amenities to our guests, and we are thrilled that we met your expectations. We look forward to welcoming you back in the future.

2/10 (非常に不満)

Iliana

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pésimas condiciones muy muy sucio, olor feo, y por segunda ocasión en esos hoteles me encontré un animal (Juan)😡😡😡😡
2023 年 11 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 5 日)
Hello Iliana,Lamentamos mucho las experiencias negativas que ha tenido durante su estancia en nuestro hotel. La limpieza y el bienestar de nuestros huéspedes son nuestras principales prioridades, por lo que tomamos sus comentarios muy en serio. Nos gustaría investigar más a fondo lo sucedido, le recomendamos que se ponga en contacto con nuestro equipo de dirección para que puedan asistirle adecuadamente. Esperamos tener la oportunidad de brindarle una experiencia positiva en el futuro.

8/10 (良い)

Abel

2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 19 日)
Hello Abel,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a satisfactory stay overall. If there is anything specific that you would like to discuss or any suggestions for improvement, please feel free to reach out to our management team directly. We value your input and look forward to welcoming you back in the future.

6/10 (普通)

Antonio

グループ旅行
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Not coming back
Dirty Floor and Towels
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 28 日)
Hello Antonio,We sincerely apologize for the cleanliness issues you encountered during your stay. Please rest assured that we will address this matter promptly with our housekeeping team to ensure a more pleasant experience for our future guests.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
Bed & shower great,no closet/dresser /blower avail
2023 年 10 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Guest,Thank you for your feedback. We are glad to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future.

8/10 (良い)

Brandi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
They're doing great!
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Hello Brandi,Thank you for your positive feedback! We strive to provide exceptional service to all our guests. We appreciate your kind words.

2/10 (非常に不満)

Mark

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible stay.
Roaches, no towels, when the bright one it was used and covered with black marks as if it was a cleaning towel. No one around to Check me out. Signs everywhere about human trafficking mad me feel unsafe.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Hello Mark ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 (非常に良い)

Brandi

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 22 日)
Hello Brandi,Thank you so much for your positive rating! We're thrilled to have exceeded your expectations and look forward to welcoming you back soon.

2/10 (非常に不満)

Tracey

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is a junky !! The pictures of the rooms are not what it looks like in person. The price should’ve been wayyyy less per night. What a joke
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
Hello Tracey ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 (非常に良い)

Adrian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean room
Great service at the front desk; clean room; no couches or living room chair; low on bath tissue, but overall, its was a good stay. Cleanliness is what counts.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 16 日)
Hello Adrian, Thank you for your feedback! We're glad to hear that you enjoyed our great service and clean rooms. We'll make sure to address the issue with the bath tissue. We appreciate your business and hope to welcome you back soon!

8/10 (良い)

Fernando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No problems checking in. Just a lot of traffic on the property
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 14 日)
Hi Fernando,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 (非常に不満)

Christina

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
All i can say is terrible stay! I could not hurry fast to get mine and my kids out we moved to the next motel 6 up st at i loved the stay! First off this motel is not organized. I booked 2 rooms and checked in at 2pm. I received my keys and went to check both rooms out turned on tvs and closed curtain now mind you im from austin moving to kyle but born in san marcos so im very familiar with area and local. But i left to visit family down st and when i get back my key does not work come to find out they double booked my room and didnt know why.. ok so 45 mins later they tell me they are booked well duh i booked 2 rooms and thank god i didnt leave bags in rooms cause then i would of just lost it! They have people living on property smells like smoke in alot of rooms not weed but cigarettes ew! The lady that works first shift seems like she has no clue what she is doing how do you double book a room make it make since so they put me in room 205 smelled way better thanks to the guy he called his manager and got it fixed after 45mins later i spent most of my stay trying to get the rooms figured out no rest just stressed so i was glad to get out of there and go up the st where it was peaceful and not everyone hanging out looking like they want to rob you or kill you something at that motel 6 is just not right keep kids away!! Worst experience ever and i love motel 6! Just not that one!
Managerからの返信 (投稿日 : 2023 年 10 月 1 日)
Hello Christina,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our area and comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 (普通)

Francis

no
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 14 日)
, Hello Francis, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 (非常に良い)

Joong won

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 12 日)
Hello Joong won,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 (非常に良い)

Dylan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great !
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 6 日)
Hi Dylan,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 (不満)

Rey R

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Hello Rey R,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 (非常に不満)

Roger

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We didn't stay in the room because of roaches, and our payment was refunded.
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 1 日)
Hello Roger, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 (普通)

Gary

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No breakfast. AC didn't work well. Noisy at night. Sketchy people.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Hello Gary, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 19 日)
Hello Margaret,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 (普通)

Irma

気になった点 : 客室の快適度
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 15 日)
Hello Irma,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 (普通)

Irma

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Room had overpowering odor of cigarette smoke
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 10 日)
Hello Irma, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mgmt very friendly responsive to any concerns and fun !
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Hello Mark,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 (非常に良い)

Phoenix

2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 16 日)
Hello Phoenix,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 (非常に不満)

Jonathan

出張
気になった点 : 清潔度、施設のコンディションと設備
Literally roaches clmbing up the walls when I woke up. Two on the wall three on the floor Bonus Cricket got it so thats great too. BUYER BEWARE
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Hello Jonathan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 (不満)

MARIA EUGENIA

2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Hello MARIA EUGENIA, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.