外観

ラ キンタ イン & スイーツ バイ ウィンダム サンフランシスコ エアポート ノースの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 1925 件の口コミ中 859 件が非常に良い" "
評価 8 - 1925 件の口コミ中 517 件が良い" "
評価 6 - 1925 件の口コミ中 219 件が普通" "
評価 4 - 1925 件の口コミ中 163 件が不満" "
評価 2 - 1925 件の口コミ中 167 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

HIROSHI

2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Guest,Thank you for your rating. If there are any specific concerns you'd like to address or suggestions for improvement, please feel free to share them with us. We value your feedback and strive to make every guest's experience a positive one.Sincerely, Hotel Manager

8/10 (良い)

shunsuke

家族旅行
良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Tatsuya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was clean and tidy.
2023 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 4 月 16 日)
Hello Tatsuya,Thanks for the stay and great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager.

2/10 (非常に不満)

Ichiro

2022 年 9 月に 4 泊滞在
Jeffからの返信 (投稿日 : 2022 年 9 月 30 日)
Thank you for staying with us.

8/10 (良い)

Lilia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is amazing! The room was clean, however, I wish the beds were in better condition. Overall, staying here is a good experience!
2024 年 5 月に 2 泊滞在

8/10 (良い)

Terra

ペット同伴の旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
One of the receptionists had a very rude response to foreign customers that were in front of me in line. She may attempt to try and explain which led to more confusion and frustration between her and the customer. She was not representing the company and a favorable white and definitely needs to get more coaching because this is a hotel next to an international airport. Her manager and fellow coworker had excellent customer service, This young lady just needs more coaching and guidance and evaluation.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for any inconvenience caused by the behavior of one of our receptionists. Providing excellent customer service is our priority, and we will address this matter with the individual and provide additional training to ensure better representation of our company. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Richard

出張
American Airlines having cancelled a portion of my Paris-San Francisco flight, I was forced to cancel my reservation at La Quinta near the San Francisco Airport. However, La Quinta refused to reimburse me for having debited my credit card prior to my arrival. La Quinta claimed it was the responsibility of Expedia to do so. A frequent flyer am I, consequently and can’t face the reality of not having my prepaid reservation not refunded.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,Thank you for your feedback. We're glad you had a satisfactory stay but understand there's room for improvement. If there are specific areas we can enhance to make your next stay better, please let us know. We value your input and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Frank

2024 年 5 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,Thank you for your perfect rating. We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 (良い)

Nicole Andrea

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Breakfast in the morning was good and convenient, place was close to the airport which was great! Staff was very nice and check-in / check-out was fast:)
2024 年 5 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our breakfast offerings and found our location near the airport convenient. Our team takes pride in providing excellent service, and we're delighted that you found them to be very nice. We're also glad that your check-in and check-out processes were fast and efficient. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 (非常に良い)

Miguel

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rita lady in the front desk she’s is amazing
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for your kind words! We're delighted to hear that Rita made your experience memorable. We'll be sure to pass on your appreciation to her. We hope to welcome you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 (非常に良い)

Maryanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great place to stay. It is close to the airport. There is a Denny's restaurant on site. We have stayed here frequently at the beginning or ending of a trip.
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for your glowing review! We're delighted to hear that you find our hotel to be a great choice for your travels, especially with our convenient proximity to the airport. We're also pleased that you enjoy the convenience of having a Denny's restaurant on site. We look forward to welcoming you back on your future trips!Sincerely, Hotel Manager

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

10/10 (非常に良い)

Anita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was very close to highway so very easy commute. Although it had the train tracks close by we never heard the trains at all.
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,Thank you for sharing your experience! We're thrilled to hear that our convenient location made your commute a breeze. It's wonderful to know that despite the proximity to the train tracks, you enjoyed a peaceful stay without any disturbance from passing trains. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

4/10 (不満)

Jeffrey

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
AVOID. I called the property in the morning before our flight to ask about the airport shuttle. Front desk replied to just call from airport. I called from airport, only to receive "please hold". This happened multiple times from the baggage claim to the hotel shuttle area. So we are waiting outside with international phones, on hold. No data plan to call Uber. The shuttle finally arrived after 45 minutes. Upon arrival, the woman at the front desk was apparently alone. It was clear from her dialogue with others before us that she was in over her head. She had 5 parties in the lobby including ours and a phone that was active. The property is split so you might need to cross some inactive train tracks to get to your building after checking in. There were vagrants loitering in this space. The back building does not have locking doors, so your room door is the sole barrier between you and the world. Our bathroom in the non-smoking room had very recently been smoked in. The shuttle was dead reliable upon departure in the morning, and breakfast was average with happy, active staff and a nice selection. The breakfast staff were working hard and kept a tidy (big) space, bringing my staff rating of inexcusable for the front desk, up to average. This hotel is a definite "pass" due to the lack of communication from the person on-duty and the poor security.
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay. We understand the importance of reliable communication, especially when it comes to airport shuttle services, and we regret that we fell short in this regard. Rest assured, we are reviewing our procedures to ensure smoother experiences for our guests in the future.We also appreciate your insights regarding security concerns and the condition of your room. Your comments have been shared with our team for immediate action and improvement.On a brighter note, we are glad to hear that you found our breakfast satisfactory and enjoyed the attentive service from our staff. We strive to provide a pleasant and comfortable stay for all our guests, and your feedback helps us in achieving that goal.We hope that you will give us another opportunity to exceed your expectations on your next visit to the area. Please feel free to reach out to us directly if there is anything further we can assist you with.Sincerely, Hotel Manager

10/10 (非常に良い)

Myrna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the breakfast!
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying start to your day. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

4/10 (不満)

Catherine

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience fell short of expectations. We strive to provide exceptional service and accommodations to all our guests, and we regret that we didn't meet your standards on this occasion. Your comments are valuable to us, and we'll use them to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service we're known for.Sincerely, Hotel Manager

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Jaime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a great experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

6/10 (普通)

Kaitlyn

良かった点 : スタッフとサービス
The pool area was pretty dirty. It was under construction when we stayed.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the condition of our pool area during your stay. We understand the importance of providing a clean and enjoyable environment for our guests and regret that we fell short on this occasion. We appreciate your understanding during the construction period and hope that you will consider giving us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 (良い)

Connie

グループ旅行
I think it is ridiculous to charge $10 for parking! I did not have this charge 2 weeks ago when I stayed there, and in fact, have never paid for parking at a hotel!
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking fee. We understand your concerns and will take them into consideration. Please note that parking fees can vary depending on factors such as location and amenities offered. We appreciate your understanding and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager

4/10 (不満)

Kong

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Guest,Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations. If you could provide us with more details about your stay and any specific issues you encountered, we would greatly appreciate the opportunity to address them and improve our services for future guests. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

P Agnes

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Picked up to and from airport
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,Thank you for your perfect rating! We're pleased to hear that you enjoyed our airport shuttle service. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 (良い)

steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was good however it is right by the train tracks and the hotel is split into 2 buildings
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,Thank you for your review. We're pleased to hear that you found our hotel to be good overall. We apologize for any inconvenience caused by our proximity to the train tracks and the layout of our buildings. Your feedback is valuable, and we'll use it to improve our guests' experiences. If there's anything else we can do to make your next stay even better.Sincerely, Hotel Manager

10/10 (非常に良い)

Kerry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful large rooms! Super great breakfast with many choices!
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our beautiful large rooms and our super great breakfast with many choices. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 (普通)

Stephanie

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Comfortable, convenient. Tried to book parking but could not get straight answer so made other arrangements.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay comfortable and convenient. We apologize for any confusion regarding parking and appreciate your understanding. Your comments will be shared with our team to ensure better communication in the future. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager

8/10 (良い)

Lester

出張, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
La verda que la parte norte anexo del hotel necesita acondicionar mejor el área y mucho ruido por las máquinas del tren que pasan sobre la propiedad
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,We appreciate your comments and rating. We are sorry for the inconvenience you experienced with the noise of the train engines and the need to improve the adjacent northern area of the hotel. We will take your comments into account to improve our guests' experience. If there is anything else we can help you with, please do not hesitate to contact us. We hope to have you back in the future to offer you an even better stay.Sincerely, Hotel Manager

10/10 (非常に良い)

Missionary

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for your 5-star rating! We're delighted to see that you had a positive experience during your stay with us. If you have any specific feedback or suggestions for us, please feel free to share. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Jhon

良かった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for your 5-star rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 (普通)

Partha

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
We were given room in a building at the back of the property which goes beyond a railway line. So in the dead of the night in very cold windy conditions we had to carry our luggage over a distance. They also blocked a very high deposit of $270 for a hotel booking worth $500, which they promised to release in a week hopefully.
2024 年 5 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for sharing your experience. We apologize for the inconvenience you faced with the room location and the deposit hold. We understand the challenges you encountered and will address these issues internally to ensure a smoother experience for our guests in the future. Please rest assured that the deposit hold will be released promptly. Your feedback is valuable to us, and we hope to have the opportunity to improve your impression of our hotel on any future visits.Sincerely, Hotel Manager

6/10 (普通)

Julietta

2024 年 1 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,Thank you for your rating. We strive to provide the best experience possible for our guests. If there were any specific areas where we fell short during your stay, please feel free to share them with us so we can work on improving.Sincerely, Hotel Manager

10/10 (非常に良い)

Vivek

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Super comfortable place to stay and especially front desk associates are super friendly and very cooperative…
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a super comfortable stay with us and that our front desk associates were friendly and cooperative. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 (非常に良い)

Nanette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I will book again.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Thank you for your perfect rating and positive feedback. We're thrilled to hear that you had a great experience during your stay and that you plan to book with us again. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 (非常に良い)

Lester

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Thank you for your perfect rating! We're glad to hear that you had a nice experience during your stay. If there's anything specific you enjoyed or any areas where you believe we can improve, please let us know. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 (良い)

Tanya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es un buen hotel solo para llegar a dormir, la atencion muy buena, el personal super amable.
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,Thanks for your review! We are glad to know that you found our hotel good for a restful stay and that you received excellent attention from our friendly staff. We value your feedback and hope to welcome you back in the future to provide you with an even better experience.Sincerely, Hotel Manager

8/10 (良い)

Susan

良かった点 : 清潔度、施設のコンディションと設備
Property ok; staff do so; sent us to a room that was already occupied at 10 PM! Yikes!
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience of being directed to an occupied room, which is certainly not up to our standards. We'll address this issue with our staff to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Benjamin

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a positive experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 (良い)

Connie

グループ旅行
良かった点 : 施設のコンディションと設備
Poor shower pressure; no hot water in sink in bathroom.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower pressure and the lack of hot water in the sink. We'll investigate these issues to ensure they are promptly addressed. Your input is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Manuel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to SFO.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,Thank you for your excellent review! We're glad to hear that our location near SFO was convenient for you. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

saori、mckinleyville

2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for not meeting your expectations. We would appreciate the opportunity to discuss your concerns further and work towards resolving them. Please reach out to our management team so we can address your issues and ensure a better experience in the future.Sincerely, Hotel Manager

8/10 (良い)

Eric

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Needed a place to park a 2 car trailer and it was just what I needed . Close to the airport for friend to meet us at Hotel.
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We're glad to hear that our location met your needs and provided convenience for your travel plans. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine. All the staff were friendly and helpful.
2024 年 4 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay with us and that our staff were friendly and helpful. If you ever find yourself in the area again, we would be thrilled to welcome you back for another excellent experience.Sincerely, Hotel Manager

10/10 (非常に良い)

Nicole Zatarain

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing breakfast and atmosphere!
2024 年 4 月に 5 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and the atmosphere at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Ann、Carmichael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff here is always wonderful to me. The rooms are clean. They operate a reliable free airport shuttle. I appreciate the hot breakfasts with fruit, the welcome cookies and the snack bar.
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Ann,Thank you for your perfect rating and lovely feedback! We're delighted to hear that you consistently receive wonderful service from our staff and that you find our rooms clean. It's great to know that you appreciate our reliable free airport shuttle and enjoy our hot breakfasts, welcome cookies, and snack bar. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during your future stays!Sincerely, Hotel Manager

10/10 (非常に良い)

Mary Ellen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly employees
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mary Ellen,Thank you for your 5-star rating and for highlighting our friendly employees! We're thrilled that our team made your stay enjoyable. If there's anything else you loved about your experience or any areas where we can further enhance your next visit, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 (非常に良い)

Mustafa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to the airport and good customer service.
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Mustafa,Thank you for the perfect rating and positive feedback! We're delighted to hear that you enjoyed our hotel's proximity to the airport and received good customer service during your stay. Providing convenience and excellent service for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 (良い)

Frank

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Elevator makes a lot of the wrong noises. Parking lot would benefit from someone picking up the trash.
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,Thank you for your feedback! We appreciate your comments about the elevator and the parking lot. Ensuring the safety and cleanliness of our facilities is important to us, and we'll address these issues promptly to improve our guests' experience. If there's anything else we can do to enhance your stay or address any concerns you may have, please don't hesitate to let us know. We value your input and hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

8/10 (良い)

Xuli

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good experience
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Xuli,Thank you for sharing your experience! We're glad to hear it was positive overall. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 (普通)

Walter

良かった点 : 清潔度、スタッフとサービス
Had to cross RR tracks past homeless to get to other room. Our party was split between two buildings. In closer building we had to move twice due to bathroom maintenace issues. Staff was great: friendly and very helpful. We really appreciated the veteran parking.
2024 年 4 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Walter,Thank you for sharing your experience with us. We're glad to hear that you found our staff to be friendly and helpful, and we're pleased that you appreciated the veteran parking. However, we apologize for the inconvenience of having to cross railroad tracks and past homeless individuals to get to your room, as well as the maintenance issues you encountered in the closer building. We understand how frustrating these issues can be, and we'll work to address them promptly to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

VICTOR

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo bien
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,Thank you for your perfect rating and positive comment! We are delighted to know that your experience was excellent. Your satisfaction is our priority and we hope to welcome you again in the future.Sincerely, Hotel Manager

6/10 (普通)

Amy

気になった点 : 施設のコンディションと設備
The elevator didn’t work. The ice machine was broken. Had to haul my stuff upstairs.
2024 年 4 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the elevator and the broken ice machine during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager