屋外プール、サンラウンジャー

ラ キンタ イン & スイーツ バイ ウィンダム サン アントニオ エアポートの口コミ

2.5 out of 5

口コミ

7.6

良い

評価 10 - 2577 件の口コミ中 1040 件が非常に良い" "
評価 8 - 2577 件の口コミ中 645 件が良い" "
評価 6 - 2577 件の口コミ中 409 件が普通" "
評価 4 - 2577 件の口コミ中 269 件が不満" "
評価 2 - 2577 件の口コミ中 214 件が非常に不満" "

7.4/10

清潔度

8.2/10

スタッフとサービス

7.4/10

設備とサービス

7.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

JUNICHIRO

2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello JUNICHIRO, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 (良い)

Leonardo Yuichi

良かった点 : 清潔度
2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 25 日)
Hello Leonardo Yuichi,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 (非常に良い)

Unique

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice, i felt safe inside too
2024 年 5 月に 2 泊滞在

6/10 (普通)

Jimena

良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Addison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Pablo Rene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 28 日)
Hello Pablo Rene,We are pleased to hear that you had a positive experience during your stay with us. If you have any further feedback or suggestions, we would love to hear from you. Thank you for choosing our hotel.

10/10 (非常に良い)

Ivanuel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 28 日)
Hello Ivanuel,We are thrilled to hear you had a positive experience during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future.

8/10 (良い)

Dawnda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The floors in the main areas wear constantly dirty and the sheets looked and smelled like they were not changed in between guests. The staff were amazing, so kind and very helpful. I’ve never had better front desk service.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Dawnda, We appreciate your kind words about our staff and their excellent service. Your feedback regarding the cleanliness of the floors and sheets has been noted for further review by our team. We strive to provide a comfortable and enjoyable stay for all our guests.

10/10 (非常に良い)

Benjamin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
V
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Benjamin,We appreciate you taking the time to leave your feedback, and we apologize for any inconvenience you may have experienced during your stay. your feedback has been noted, and we will ensure that your concerns are addressed appropriately. Thank you for bringing this to our attention.

10/10 (非常に良い)

BRIAN

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms have a musky smell, which is my only complaint. The staff is amazing, and the shuttle service, which starts at 5 AM, is very convenient.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello BRIAN,Thank you for highlighting our exceptional staff and convenient shuttle service. We appreciate your feedback about the room scent and will certainly address this internally. Our team is dedicated to ensuring all guests have a comfortable stay with us.

4/10 (不満)

Christopher

家族旅行
気になった点 : 施設のコンディションと設備
The room was clean but not in the best of shape. The keycard doors from the parking lot did not work so if you went out you could only return through main doors.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Christopher,We appreciate your feedback on the cleanliness of the room. We apologize for any inconveniences with the keycard doors and thank you for bringing this to our attention for future improvements. Your comments are valuable to us as we strive to enhance the guest experience.

10/10 (非常に良い)

ivana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and close to everything
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello ivana,We appreciate your positive feedback on the cleanliness and convenient location of our hotel. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

Eric

良かった点 : スタッフとサービス、施設のコンディションと設備
Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Eric,We are charmed to hear that you had a wonderful stay with us! If you have any more feedback to share, please do not hesitate to reach out to us.

6/10 (普通)

Erika

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property si being remodeles, maybe that’s why many carpets are dirty, in the room at the bathroom the shampoo and conditioner bottles were empty, I know the hotel it’s not obligated to give it, but if I would know that they was empty, I should bit it, any way, for me all of it was not a big problem, the worst problem was at the check out, the person at front desk does’t know how give a Good service I don’t kow why but she was really angry, when I told her that we were living but later and así her to reguard my luggage, she told us thst there es no room because she had a lot of soda Hotels To pum mi there, and I can’t put mi there, in a really bad way, me and my daughter told her that we asked To the person who was at our check in and that lady told us that there was no problema with that, but she did’t liesten anything and started screaming us, my daughter has a video of all this unfortumately problem, she’ll send an email To the company, at the end of all this, Mrs. Sheyla, she Works there too, was extremely sorry for what hacen, she is completely profesional, Best regards for Mrs. Sheyla.
2024 年 5 月に 1 泊滞在
Gautam Sからの返信 (投稿日 : 2024 年 5 月 24 日)
Please accept my apologies, me personally was out of town , i did had a talk with Sheila & then did had a talk with same front desk who i feel was not professional, she did understood couple of more complaints & strick action will be taken .IF future travel brings you to San Antonio Please give us another chance to serve you best of hospitality services

8/10 (良い)

Nairoshee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
I love the proximity to the airport and local restaurants and shopping. The room was nice but needs some upgrades down in the bathroom. Wash cloths were stained and roof above shower leaked.
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Nairoshee, We appreciate your feedback on the convenience of our location. We have noted your comments about the room and will share them with our team for future improvements. Your input is valuable to us as we strive to enhance our guests' experiences.

2/10 (非常に不満)

Shannon

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We made reservations ahead of time. When we checked in we were told that they were over booked and we could tell Valorie (who was awesome and very helpful and apologetic regarding the situation) was struggling to find us a room. She found us one and we headed up just to find out our key did not work. Back down we went to get a new key! Still did not work. She finally gave us a key for management only. The key worked however someone was already assigned this room and we woke him up entering his room as it was 1am in the morning! Their system showed NO ONE in this room. This was very dangerous and we felt unsafe at this point. Calories found us a suite and personal took us up to it. The counter was very old and the furniture was dirty! We (and Valorie) were not satisfied with this room so she found us another suite that was a little better. At this point we just needed some sleep as we were heading out 1st thing in the morning. We do not recommend this hotel. Valorie was amazing and was left a mess when she started her shift.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Shannon, I'm sorry to hear about the challenges you faced during your stay and appreciate you recognizing Valorie's efforts to assist. We take all feedback seriously to make improvements. Your safety is our top priority, and we apologize for any discomfort caused by the room assignment issue. We hope you give us another chance to provide a seamless experience in the future. Thank you for sharing your feedback with us.

8/10 (良い)

STUART

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello STUART,We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent value, newly remodeled.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Richard,We are delighted to hear that you found our hotel to be excellent value and enjoyed our recent renovations. Your feedback is truly appreciated, and we hope to welcome you back in the future.

2/10 (非常に不満)

Sachin

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
There were so many mosquitoes and there was no maintenance done inside and outside of hotel
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Sachin,We appreciate your feedback and apologize for any inconvenience caused by the mosquitoes and maintenance issues. Your comments will be shared with the relevant team for improvement. We hope you will consider staying with us again in the future for a better experience.

10/10 (非常に良い)

Irma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to the airport.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Irma,We are delighted to hear that you found our hotel conveniently located near the airport. We strive to offer a convenient and comfortable stay for all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

10/10 (非常に良い)

Alfonso

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is a great option
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Alfonso,We are pleased to hear that you found our hotel to be a great option for your stay. Our team strives to provide exceptional service and amenities for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to our management team. We appreciate your kind words and hope to welcome you back in the future.

8/10 (良い)

Jove

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My group used this hotel as we had a 5 a.m. flight heading out of San Antonio international Airport. Our group stayed out late on the riverwalk which was not far and we only used the room for the bed and the shower. This stay was very close to the airport (10 min drive) and we were able to fill our rental car with gas and return the car. I would stay at this hotel again if under the same circumstances. If I was not flying out the next day, I think I would have chosen a stay in the city. However, this stay makes sense if you have access to a car.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jove, We are glad to hear you found our hotel convenient for your early flight and that you appreciated our proximity to the airport. It's great to know that you would consider staying with us again under similar circumstances. Should you find yourself back in the area without a flight to catch, we recommend exploring the city's attractions at your leisure. Thank you for sharing your feedback with us.

6/10 (普通)

Alex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Le falta instalaciones mas modernas
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Alex, We appreciate your feedback and will consider ways to enhance our facilities. Your comments help us improve our guest experience for future stays. Thank you for bringing this to our attention.

10/10 (非常に良い)

Emmanuel、Oxon Hill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to airport and major highways. Free breakfast.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Emmanuel,We are delighted to hear that you found our location convenient and enjoyed our complimentary breakfast offerings. Your feedback is greatly appreciated.

8/10 (良い)

Kenneth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing special. Just a typical hotel room.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Kenneth, We appreciate your feedback and will share it with our team for future improvements. Thank you for staying with us.

10/10 (非常に良い)

Monica、San Marcos

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Monica,We are delighted to hear that our staff provided you with excellent service during your stay. We strive to ensure all our guests have a positive experience with us. Your kind words will be shared with the team to continue motivating them to deliver exceptional service. Thank you for taking the time to share your feedback with us.

10/10 (非常に良い)

Nicasio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rose the lady at the front desk checked me in and made me feel so welcomed. All the staff were so helpful.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Nicasio,We are thrilled to hear that Rose provided you with a warm welcome and that our staff were attentive to your needs during your stay. Your positive feedback means a lot to us. Thank you for taking the time to share your experience.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was not a five star experience but it was clean and friendly and had breakfast. Staff was nice. It works. Parking was easy.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello David, We appreciate your feedback on our clean accommodations, friendly staff, and convenient parking. Your satisfaction is important to us, and we're glad to hear you found our hotel to be a good fit for your needs. Feel free to contact our management with any further comments or concerns.

6/10 (普通)

Manuel Hussein

カップルで旅行
気になった点 : 清潔度
Need restauration, found garbage under the bed, old appliances…
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Manuel Hussein, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to management to address your concerns further. Thank you for bringing this to our attention.

10/10 (非常に良い)

Guadalupe

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Very clean place
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Guadalupe,We're delighted to hear that you found our hotel to be very clean. Your feedback is greatly appreciated.

4/10 (不満)

Abigail

気になった点 : 清潔度、設備とサービス
Had a consistent issue with the lock on my door where the card reader wouldn’t read my keycard and I had to consistently go down to get someone to go up with me to unlock it. When brought up and explained to the front desk people I was just told to try the card again and again until they got the point that it wasn’t going to budge. The bedsheets had a yellowish stain and the trash was not taken out at any point during my stay.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Abigail, We apologize for the inconvenience you experienced during your stay. Your feedback has been noted, and we will address the issues you mentioned to ensure a better experience for our future guests. Our team is committed to providing excellent service and we appreciate you bringing these matters to our attention.

10/10 (非常に良い)

Toshinori、SAN ANTONIO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Toshinori,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nada
2024 年 5 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Jose,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 (非常に良い)

Jesus

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Jesus,We are stoked you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gracias excelente hotel
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Maria,Nos complace saber que tu estadía fue excelente. Si necesitas alguna otra información o asistencia, no dudes en ponerte en contacto con nosotros. ¡Esperamos darte la bienvenida nuevamente en el futuro!

10/10 (非常に良い)

Christine Ellen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank you for stay
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Christine Ellen,We appreciate your feedback and are sorry to hear about your experience. Your comments have been noted and will be shared with our team for their review. We hope to welcome you back in the future for an improved stay.

10/10 (非常に良い)

Sooyon

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good location. The crews are very friendly Breakfast was wonderful
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Sooyon,We are pleased to hear that you enjoyed our hotel's convenient location and found our staff to be friendly. It's great to know that you also appreciated our breakfast offerings. We value your feedback and hope to welcome you back for another positive experience in the future.

8/10 (良い)

FRANCISCO

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Falta limpieza en alfombras
2024 年 5 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello FRANCISCO,We appreciate your feedback regarding the cleanliness of our carpets. We always strive to maintain a high standard of cleanliness throughout our hotel. Please feel free to reach out to our management team directly to further discuss your concerns. Your input is valuable to us as we continue to improve our services.

8/10 (良い)

Virgie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Its good but not great.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Virgie, Thank you for sharing your feedback with us. We appreciate hearing about your experience and strive to continuously improve our services. Your insights will be shared with our team for further consideration.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Always a pleasure to stay here
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Jessica,We are delighted to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to reach out to our management team. We look forward to welcoming you back in the future.

8/10 (良い)

Alejandro

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport & fenced parking.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Alejandro,We appreciate your positive feedback on our convenient location and secure parking facilities. Should you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly.

2/10 (非常に不満)

Katie

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Katie, We appreciate you taking the time to share your experience with us. Should you wish to discuss your stay further, please reach out to us directly so we can address any concerns you may have.

8/10 (良い)

Miguel Angel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food was decent
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Miguel Angel,We are pleased to hear that you found our food to be decent during your stay. We appreciate your feedback as it helps us continue to improve our offerings for all guests. If you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 (非常に良い)

Ruben

良かった点 : スタッフとサービス、施設のコンディションと設備
All around a great stay
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Ruben,We are delighted to hear you enjoyed your stay with us. Your feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to contact us. We hope to welcome you back soon.

2/10 (非常に不満)

Carla

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Been a regular client here for years. System was down, the young lady at desk was excellent at 2am to help us, but I got violently sick as soon as I drank the water here for two full days and I received about 6 calls and constant knocks on the door, from staff through 2 days asking my name, as they still didn’t have an active computer system, I have a disabled daughter. The people here are very nice but, when they have no support to make executive decisions, they are rendered helpless. I’m extremely disappointed with the mold, and the chlorine odor from water, horrendous odor from pipe in handicapped bathroom. Not worth even 40.00 dollars a night but paid hundreds a night. This has been my go to for years. I am a former San Antonian and really like the employees here but La Quinta has become very bad to sell at these prices. This property should be redone inside not repainted on the outside or closed down.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Carla,We appreciate your loyalty as a long-time guest and are glad to hear the staff was helpful during your recent stay. We take your feedback seriously and will address your concerns with the team. Your comments about the property condition will be shared with management for improvement. We strive to provide a comfortable experience and we apologize for any inconvenience caused.

2/10 (非常に不満)

Jon、Sebastopol

気になった点 : 清潔度、施設のコンディションと設備
this place is a shambles. I would never have stayed here had I known. I would not recommend this place to anyone
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Jon,We're sorry to hear that your experience fell short of expectations. We take feedback seriously and encourage guests to reach out to management directly to address any concerns or issues. Thank you for sharing your thoughts with us.

10/10 (非常に良い)

jaime

2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Celia Renee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is horrible. Super unclean. Outdated. Booked it with no warning that construction was going on inside. Room smelled awful. No air conditioning in halls or elevators. Found bedbugs within 20 minutes of being checked in. Left with a full refund. Manager didn’t even ask to see pictures or proof of the bugs… I assume they are aware of the infestation.
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Celia Renee, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 (良い)

Tatiana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
quiet, nice, clean Staff is friendly
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Tatiana,We're delighted to hear you found our hotel quiet, nice, and clean. Our team takes pride in providing friendly service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

4/10 (不満)

Mihai

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The property is very beat up. No landscaping around it. The elevators are terrible.
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Mihai,We appreciate your feedback and will share your comments with our team for further improvements. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.