I booked my hotel room and my check in was on 12/26/2023. I arrived at the hotel and checked in with no issue and got my room.
After that my cousin came to the hotel to pickup his personal stuff that was at my hotel room and the front desk wanted to charge him just to go up to my room and leave after.
I spoke right away to the front desk management and they wanted to charge anyone who is not in the reservation. They asked an additional charge for any person who wants to come to my room even for 1 second.
The front desk didn’t allow my cousin to go to my room and take his bag that was at room unless he gives his passport and pay the fee to go to the room. So I asked the front desk that am leaving their hotel because it’s embarrassed me in front of a family member and it will embarrass me with anyone who wants to come to my hotel room. So I checked out. I didn’t stay not even 1 hour. I did not receive any service from the hotel. The process to check-in was longer than me staying at the room. I left the hotel right away with my luggage (checked out) and I asked the front desk to cancel my reservation, they refused and the only thing that I can do is to dispute the booking charge which was $806.32. I asked the hotel to cancel the reservation when I was there and already check in and out. I won’t pay any additional charges or pay to the hotel that money and I didn’t use and stay at their property. That is absolutely ridiculous and an acceptable.
Of course I wouldn’t stay i
Aysar
2023 年 12 月に 7 泊滞在
10/10 (非常に良い)
JERALD
家族旅行, グループ旅行
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location. Restaurant 24/7 2blocks away. supermarket near by.
The Hotel staff are very helpful and nice. José check us in on our first day and very accomodating to answer all our questions regarding the place.. where to go and what to do. The Bell boy who welcomed us and open the door was very helpful assisting us with out luggage, I wasnt able to get his name as i was very tired and struggeling holding my bellongings.
To that young dude, thanks for your help!!!
Ricardo help us in for another day extention with a breeze!
The pool at the rooftop is great!
The free breakfast is nice.
Just be careful at night walking round outside. Don't wear jewelries and leave valuable items safe.
This place is 10/10 when it comes to value of your money.
JERALD
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Jason、Fort Worth
2024 年 2 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and convenient location
Jason
2024 年 2 月に 10 泊滞在
8/10 (良い)
Julio、Dallas
グループ旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They gave me a handicap room notice without notice.
Julio
2024 年 2 月に 4 泊滞在
6/10 (普通)
UBIRATAN
2024 年 2 月 15 日
良かった点 : 清潔度
Boa relação custo x benefício no Carnaval
Não espere muito do café da manhã….
UBIRATAN
2024 年 2 月に 4 泊滞在
10/10 (非常に良い)
Martina
2024 年 2 月 5 日
Martina
2024 年 1 月に 4 泊滞在
10/10 (非常に良い)
celma miguel
2024 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excelente!!
Ótimo atendimento. Acolhimento, atenção, presteza, eficiência de todos os funcionários. Ótimo café da manhã. Localização excelente!! Já estive lá várias vezes e recomendo!!