We loved our stay and the staff was amazing especially Whandy (AKA Orlando) in the front luggage arrival area. The only things we would change is when going to the buffet people should be allowed to bring plates to their room when not feeling good because the room service meu has terrible options and the food is always cold and terrible. Might also want to stock the refridgerators with more water and beer. Two small beers is not enough.
TERESA LYNN
2024 年 5 月に 10 泊滞在
6/10 (普通)
Kayla
2024 年 6 月 3 日
Kayla
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Melvin
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
6time visiting hotel.
Great service. Great staff
Melvin
2024 年 5 月に 4 泊滞在
6/10 (普通)
Andrei
2024 年 5 月 31 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Beautiful property. Very green and a lot of ducks , fishes to feed and geese . Kids very happy and had fun .
Staff needs improvement. They treat with disrespect and would not even come to the table to ask if we need more water. Especially the ones at the buffet, very neglecting and non professional. They roll eyes at you asking a drink. We had couple of times when they said there is no more champagne and soda for kids when we asked for refills when we saw other server literally serving it to another table .
Overall, property is not bad. But please pay attention to your stuff
Andrei
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Maricarmen
2024 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス
Maricarmen
2024 年 5 月に 6 泊滞在
4/10 (不満)
Yamila Soledad、Hollywood
小さなお子様連れの家族旅行
2024 年 5 月 29 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The hotel is beautiful, the room was perfect for us. The walk around the hotel to the restaurants and to the beach is amazing…so why it was so terrible? THE SERVICE!!! We interacted with hundreds of people during our stay 7 nights and 8 days we sadly can count with just one hand the times the people were nice, attentive or kind with us. They were all the time rolling eyes, fussing, ignoring us or asking “what do you want” in a very mean way. “ Que es lo que tú quiere”? We are very respectful people. We always say please and thank you every time we ask for something. The bad faces all the time changed our experience from perfect to worse ever. We even did not complain for the lack of service at restaurants and buffet, they only served us drink four times in 8 days. When I went to ask for a drink one of the times the lady was very annoyed by me asking for a drink(they are supposed to serve you at the table). She was very rude. The lady who did the room was also rude. We give her tip from the very first day. But stopped because the lack of service. Once she knocked the door at 9 am she wanted to do the cleaning at that time, since I was still in my pajamas and my daughter was asleep I asked her very nicely if she could please come back in 20 minutes. What she said…OKAY, annoyed and rolling eyes.
Lifeguard at the pool: He make my little daughter cry, and told me in a very rude way “take you daughter out of that area” they were preparing a play at the pool that we didn’t know abou
Yamila Soledad
2024 年 5 月に 7 泊滞在
10/10 (非常に良い)
Raúl
2024 年 5 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy buen hotel y el trato y atenciónes de la empleada Nicole de Bares es exelente !!
Raúl
2024 年 5 月に 3 泊滞在
8/10 (良い)
TiShaun
家族旅行
2024 年 5 月 29 日
良かった点 : 清潔度、施設のコンディションと設備
Hector and Jessica from the swim up bar are FANTASTIC!! Excelente servicio. Kenia from the buffet is great and kind! Bartenders from the nightclub are nice and friendly. The only issues were the food. It was not that great. I recommend going to dinner at the steakhouse that had the best food by FAR and for lunch going to the buffet near the swim up bar. Every other food place was not good and the food was not hot enough. Most of the staff are very friendly.