高級寝具、ピロートップベッド、客室ごとに異なるインテリア、デスク

アメリカズ ベスト バリュー イン プレスコット バレーの口コミ

2 out of 5

口コミ

6.8
評価 10 - 806 件の口コミ中 172 件が非常に良い" "
評価 8 - 806 件の口コミ中 243 件が良い" "
評価 6 - 806 件の口コミ中 188 件が普通" "
評価 4 - 806 件の口コミ中 116 件が不満" "
評価 2 - 806 件の口コミ中 87 件が非常に不満" "

6.8/10

清潔度

7.4/10

スタッフとサービス

6.8/10

設備とサービス

6.4/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Arthur

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right where I needed to be 10/10 would recommend and or stay at again. Thank you!
2024 年 5 月に 3 泊滞在
Zachからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you Arthur, we do appreciate your time for sending us such an awesome review. We do hope to see you again the next time you are in Prescott Valley.

4/10 (不満)

Raymond

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room looked like something out of a 1990s newspaper article. The breakfast was limited to self serve waffles and old cereals. The bed in my room was as hard as a rock. There was somebody snooping in car windows in the parking lot in the middle of the night. The only positive thing was the front desk associates. Would not recommend.
2024 年 4 月に 2 泊滞在
Zachからの返信 (投稿日 : 2024 年 4 月 29 日)
We are sorry to hear that your stay was not satisfactory. We will look into solving the issues stated in the review as we take customer satisfaction in high regards. We do appreciate the positive comment about the staff and will relay the message to them. Thank you for staying.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice
2024 年 4 月に 1 泊滞在
Zachからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you Jessica for the wonderful review. We are glad that you enjoyed your stay here with us in Prescott Valley. We hope to see you again soon.

10/10 (非常に良い)

Boyd

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room very clean and the front office very helpful!! Close to everything!! Recommend this hotel!!
2024 年 4 月に 2 泊滞在
Sweta からの返信 (投稿日 : 2024 年 4 月 26 日)
HelloWe are thrilled to hear that you enjoyed staying with us. Thank you for taking out the time and leaving us a review. We will share your message with our staff. We hope to see you again soon. Have a wonderful weekend.

10/10 (非常に良い)

Ruth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beds where the best
2024 年 4 月に 2 泊滞在
Zachからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you Ruth for the positive review. We appreciate that you enjoyed your stay and hope to see you again soon.

10/10 (非常に良い)

Gladys

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Defenetelly is Very Country. Very Cozy ❤️
2024 年 4 月に 1 泊滞在
Swetaからの返信 (投稿日 : 2024 年 4 月 25 日)
Ms. Gladys We are so excited to hear that you enjoyed your stay with us.Thank you so much for sharing your experience. We value our guests remarks. We hope to see you again soon.

6/10 (普通)

Maria

2024 年 4 月に 1 泊滞在
Zachからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you Maria for your review. Please let us know what we could have done to make your visit a more pleasant one. Thank you.

10/10 (非常に良い)

Carol

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very clean. Bed was comfortable. Lots of hot water and good water pressure. Pleasant and convenient stay.
2024 年 4 月に 2 泊滞在
Zach N.からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you Carol for taking the time to leave a wonderful review. We are glad to hear that your stay with us was pleasant. We hope that we see you again the next time you are in Prescott Valley. Thank you.

8/10 (良い)

Gabriela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sweta からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you Gabriela for taking the time to write us a review. We are happy to hear that you enjoyed your stay here. We hope to see you soon again.

4/10 (不満)

andrew

気になった点 : スタッフとサービス
Breakfast was not as great as other hotels around area. Stayed a week housekeeping never once swept the floor in my room they did everything else though when they came in to clean. On a plus note the shower was the best around i could actually stand under it and it had great pressure
2024 年 3 月に 6 泊滞在
Sweta からの返信 (投稿日 : 2024 年 4 月 7 日)
Hello Mr. Andrew Thank you for bringing to our attention about the floors not being swept. We will follow up with our housekeeping. We are happy to hear that you enjoyed our showers. In regards to the continental breakfast we are sorry that you felt we didn't meet your expectations for breakfast. However, we only provide continental breakfast and as a courtesy to our guest we offer 1 hot item which are waffles.

2/10 (非常に不満)

Devyn

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hair found all throughout the room. Clearly not well cleaned. Staff gave us room key to a room already occupied. Water heater was so high it could have burned me if I wasn’t careful. Overall worst place I’ve stayed at in the Prescott/prescott valley area.
2024 年 3 月に 1 泊滞在
Bobからの返信 (投稿日 : 2024 年 3 月 27 日)
We are sorry that your stay with us was not a pleasant one. We do appreciate the honesty and in pointing out areas that we can improve to enhance a better experience for future guest.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Coffee was great
2024 年 3 月に 2 泊滞在
Zachからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you David for your review. We are happy to hear that you enjoyed our coffee. We hope to see you again soon.

8/10 (良い)

a

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay was nice, room's were clean,door card worked on first try,it was nice and quiet staff was very friendly,I WOULD STAY HERE AGAIN
2024 年 3 月に 3 泊滞在
Sweta からの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for taking the time to leave us a review. We are thrilled to hear you enjoyed your experience with us. Thank you!! We hope to see you again soon.

4/10 (不満)

Theresa

良かった点 : 清潔度
Bathroom sink cloged, faucet in the tub didn't work right and the bed was hard.
2024 年 3 月に 1 泊滞在
Zachからの返信 (投稿日 : 2024 年 3 月 11 日)
Hello Theresa, We are sorry that your experience with us was not satisfactory. We wish you would have notified us in real time, so we could have provided better customer service and fixed the problems. However, thanks for bringing this to our attention. Your feedback helps us do better.

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Zach N.からの返信 (投稿日 : 2024 年 2 月 29 日)
We are happy to hear that you had an excellent experience with your stay at Americas Best Value Inn. We appreciate your review and hope to see you again in the near future. Thank you.

10/10 (非常に良い)

Nichole

2024 年 2 月に 1 泊滞在
Zachからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for your positive review. We appreciate your visit to Americas Best Value Inn, Prescott Valley. We hope to see you again soon.

4/10 (不満)

Lucia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
the bathroom was dirty. The sheets and bedspreads are worn. The towel rack was falling.
2024 年 2 月に 1 泊滞在
Sweta からの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 (非常に良い)

ROGER

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff is amazing, very friendly and efficient!
2024 年 2 月に 1 泊滞在
Sweta からの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Mr. RogerThank you for sharing your positive experience with us. We appreciate your stay and look forward to seeing you soon.

10/10 (非常に良い)

Sharon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the quiteness wanted to use the pool but didnt have enough time too.. Breakfast was disappointing. No waffle make or orange juice or fruits,
2024 年 2 月に 1 泊滞在
Sweta からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Sharon,We are pleased to learn that you had a pleasant experience overall. However, we’re sorry if you did not like the continental breakfast selection. Our breakfast selection always includes toast, pastries, cereal, yogurt, oatmeal, fruit, coffee, and apple and cranberry juice. Again sorry for any of our short comings. It will be our pleasure to host you again. Hope you come back to visit soon.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rushing. Kick I jgk kgk. Vicki huffing n ntkv
2023 年 12 月に 2 泊滞在
Sweta からの返信 (投稿日 : 2024 年 1 月 25 日)
Hi Mr. Michael we are thrilled to hear you enjoyed your experience with us. Thank you!! We hope to see you again soon.

8/10 (良い)

Allen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Zachからの返信 (投稿日 : 2024 年 1 月 24 日)
We appreciate you taking the time to leave us a review. We look forward to providing you with an excellent experience the next time you visit us. Thank you for choosing us.

8/10 (良い)

Hector

2023 年 11 月に 2 泊滞在
Zachからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for taking the time to leave us a review. Our customers feedback is important to us. We look forward to seeing you in the near future. Thanks for choosing to do business with us.

8/10 (良い)

Santana

2023 年 10 月に 1 泊滞在

8/10 (良い)

Melvin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was okay 👍
2023 年 10 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 客室の快適度
I hope this place is remodeling, 1990's vibe
This was a last-minute stay as we traveled to Prescott and there were few choices that weekend. The check in was ok, the room was ok, the beds were not comfortable they were older mattresses, and the air conditioning unit was extremely loud and sounded like it was going to explode. I believe that there maybe some remodeling going on, because there were mattresses all around the front lobby, and in the stairways, there isn't any elevator. The staff was friendly, but didn't offer very much information about the property or surrounding area.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Biviana

.
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

sharon

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2023 年 10 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Sharon,We're sorry to hear that you didn't have a good experience with us during your visit. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

8/10 (良い)

Rita

家族旅行
良かった点 : 清潔度、スタッフとサービス
Only room available
Checkin was fast, only had one room available, was on the second floors. Bed are hard…
2023 年 10 月に 1 泊滞在

4/10 (不満)

Jennifer

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
Front desk guy amazing comfort not so much
2023 年 9 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Room was clean and comfortable. Had a rude awakening at 1:30 am with the rooms fire alarm going off. After resetting a couple of times had to go to front desk to request them to check it out. It ended up being replaced and had no further issues.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Franklin

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
They are doing renovations but this was rough. No hot tub, it was suggested that the pool was not ready. The breakfast was terrible in terms of coffee, juice, or lack of. The owner’s son or son-in-law was trying but I would have been happier with a couple of Starbucks boxes of coffee and donuts.
2023 年 9 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Franklin,Guest feedback is always welcome, so we appreciate you taking the time to reach out. Our team is always looking for ways to improve and will be sure to address all of your concerns as we move forward. Thank you, and we hope to welcome you back again soon.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great check in
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Josh

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The walls were dirty, the pool towels had holes and black stains possibly mold, a hole above the shower and a water leak in the ceiling
2023 年 8 月に 8 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Josh,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any cleanliness or upkeep concerns during your visit, and our team will be sure to look into all your comments further. We hope you'll give us another chance soon.

6/10 (普通)

Jesus A

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
AC unit no good
Ac filter clean for me
Ac filter clean for me
Ac filter dirty
Ac dirty
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean , the bed was comfortable. Breakfast was more than I expected.
2023 年 9 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Pillow covers and toilet was dirty. Looks like the sheets were not changed.
2023 年 9 月に 1 泊滞在

6/10 (普通)

Jamie

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2023 年 8 月に 1 泊滞在

8/10 (良い)

christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All around good place to stay.
2023 年 8 月に 1 泊滞在

8/10 (良い)

Jose

2023 年 8 月に 2 泊滞在

6/10 (普通)

Kelly

出張
気になった点 : 清潔度、施設のコンディションと設備
Dirty walls. Put up do not disturb to keep staff out of my room while I was gone . They came in anyways. Broke down car in parking lot. Old mattress
2023 年 7 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 22 日)
Dear Kelly,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

6/10 (普通)

Laurie

出張
良かった点 : 清潔度、客室の快適度
Stay in Prescott Valley
Decent hotel. The front desk was helpful. The cleaning staff was rude.
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Laurie,Thank you for sharing your experience with us. We are glad to hear that you found our hotel in Prescott Valley to be decent and that the front desk was helpful. However, we apologize for the behavior of the cleaning staff. We will make sure to address this issue and take the necessary steps to improve our services. We appreciate your feedback and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager

8/10 (良い)

Armando

家族旅行
The property is good
2023 年 7 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Armando,Thank you for your positive feedback! We're glad to hear that you found our property to be good. We strive to provide a pleasant and enjoyable experience for our guests, and it's great to know that we met your expectations. We appreciate your support and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 (良い)

Jack

良かった点 : スタッフとサービス、客室の快適度
Nice stay in Prescott Valley
This is a very nice little hotel room seemed clean till I took a look behind recliner. Looks like they don't move stuff when cleaning. overall enjoyed our stay and would stay again.
2023 年 6 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 27 日)
Dear Jack,Thank you for taking the time to leave a review of your stay at our hotel in Prescott Valley. We're glad to hear that you found our hotel to be nice and enjoyed your overall stay. We apologize for any oversight in cleaning behind the recliner, and we appreciate your feedback. We'll make sure to address this with our housekeeping team to ensure thorough cleaning in all areas of the room. We value your business and look forward to welcoming you back on your future visits to the area.Sincerely, Hotel Manager

6/10 (普通)

CHARLES

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When I first got there no one was up front to check in. Then he argued with me the we had to pay the per fee even though my dog was a service animal. I told him it was illegal to charge for any type of service animal and I had to prove it to him and finally agreed not to charge me. I went to eat breakfast and was out of pretty much everything at 7:45 am, breakfast was from 6-9. The day I checked out the front lady sat on the phone talking to a family member instead of helping me and continued to talk to them as she checked me out. When I ask for a receipt she looked at me like I was crazy. I am a traveling softball parent and we have 3 more weekends in Prescott valley in the next 5 weeks needless to say I canceled all me reservations I pre booked with them. Oh and by the was the bedding was stained and the bathroom was not fully cleaned “GROSS” . 1 star for sure and I will spend an extra 15 per day to be at a hotel that is not nasty!!
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 26 日)
Dear CHARLES,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experiences and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Okay place
2023 年 6 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Steven,Thank you for your review and positive rating! We're glad to hear that you had an overall satisfactory experience during your stay. If there's anything specific, we can improve upon to make your next visit even better, please let us know. We value your feedback and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Shannon

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 9 日)
Dear Shannon,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

4/10 (不満)

Rachel

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Rachel,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 (良い)

Michele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and spacious.
2023 年 6 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 7 日)
Dear Michele,Thank you for your feedback! We're glad to hear that you found the room to be clean and spacious. Providing a clean and comfortable environment for our guests is a top priority for us. We appreciate your positive comment and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

jqime

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 6 月 5 日)
Dear Jaime,Thanks for staying with us and for appreciating your stay with us by giving us a 5-out-of-5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 (良い)

Julie

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Not so happy.
We didn't tell the front desk until we were leaving about the problems so they didn't have the opportunity to make it right. But when we went to use the shower it had hair in the tub along with on the bathroom floor. The second sink that was outside of the bathroom would not drain. The blow dryer did not work and one of the night stands had drink rings all over it. Thankfully the air worked great but the bed was lumpy. I was ok with the remodel that was going on at the hotel.
2023 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear Julie,Thank you so much for taking the time to share your feedback about your stay with us. We're disheartened to hear about your experience during your stay with us. We pride ourselves on the cleanliness of the rooms and apologize that you did not find this to be the case during your stay. We would have appreciated the opportunity to address all of these issues while you were here. We would love a chance to host you again at the hotel so we can provide you with the five-star experience that you deserve.Sincerely, Hotel Manager