This is not a 5 star hotel - first there is no gym or spa or fitness. I thought to have 5 stars you need this. Second, no hot water and no one seemed to do much about it. We only had hot water the first day of our stay, then the second and third none and the staff was not very helpful. Third, no restaurant - only some pizzas in the room. And finally staff was not very friendly and concierge was clueless, even made us a reservation for a restaurant that was closed. The room was nice, hotel recently remodelled but the overall experience was negative, and this hotel cannot say they are a 5 star nor charge 5 star prices with this service.
Jose
2023 年 10 月に 2 泊滞在
2/10 (非常に不満)
Safiyah
2023 年 10 月 20 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Safiyah
2023 年 10 月に 2 泊滞在
10/10 (非常に良い)
Keith
2023 年 9 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in the hotel near the main square. Parking was provided and the service was excellent. The room was small but very tastefully furnished. I would recommend this hotel to anyone.
Keith
2023 年 9 月に 1 泊滞在
10/10 (非常に良い)
Jan
家族旅行
2023 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ganz ganz tolles Hotel in portofino ! Super Lage und spitzen Personal
Jan
2023 年 9 月に 4 泊滞在
6/10 (普通)
Samuel
2023 年 8 月 16 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Samuel
2023 年 8 月に 1 泊滞在
6/10 (普通)
Arielle
2023 年 7 月 26 日
Arielle
2023 年 7 月に 1 泊滞在
6/10 (普通)
Amro、London
2023 年 6 月 20 日
気になった点 : 施設のコンディションと設備
There were renovation works happening at the property but nothing was mentioned when I booked. The room showed a balcony in the pictures, but there were no balconies in the whole hotel, when I asked staff they said they used pictures from their other hotel in Portofino. In general the whole stay was very average