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ロロアタ アイランド リゾートの口コミ

4.5 out of 5
ロロアタ アイランド リゾート
Magi Hwy, Port Moresby

口コミ

8.6

非常に良い

評価 10 - 28 件の口コミ中 13 件が非常に良い" "
評価 8 - 28 件の口コミ中 10 件が良い" "
評価 6 - 28 件の口コミ中 4 件が普通" "
評価 4 - 28 件の口コミ中 0 件が不満" "
評価 2 - 28 件の口コミ中 1 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

9.0/10

設備とサービス

8.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

2019 年 12 月に 4 泊滞在
Udayからの返信 (投稿日 : 2020 年 2 月 21 日)
Dear Guest, Thank you for time to reviw your recent experience at Loloata Private Island Resort. We look forward to welcoming you back and assuring you of our best services at all times Regards Uday

10/10 (非常に良い)

Audrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff service.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Wayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

6/10 (普通)

Shirstine

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Overall, we enjoyed the weekend away from the town, but the resort is in need of a refresh. Our room wasnt cleaned properly, the sheets were dirty, the curtains didnt completely close for full block out and we had to request additional glasware and to top it off the sink had a large cip and several cracks int it. The day spa was the highlight as it is always. Fantastic service, very tranquil and relaxing and amazing tea! There is a little sheltered area on the back of the island that would make an amazing private beach "no kids" which would be fantastic for romantic picnics and sunset dinners, just needs to be cleaner.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Kumail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Area around the property had a lot of debris. Bottles, plastic and paper washed in from the tides. It did not give a good impression of the resort. They have to ensure that the debris are cleaned regularly around the property
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Audrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for a quiet time out
2024 年 4 月に 1 泊滞在

8/10 (良い)

Viktor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Nigel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked being on an Island, quite, isolated, great facilities with diving options, relaxing, peacefu land safe.
2024 年 1 月に 2 泊滞在

6/10 (普通)

Ephraim

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Facilities and customer service are A1, however the dining menu was poorly executed. It was terrible considering the price tags

10/10 (非常に良い)

Michael

Such a great anniversary weekend!
Really great stay, it was our anniversary and we felt celebrated by the staff. Multiples staff congratulated us and we found our room made up special as well. Such a great experience and super peaceful environment. Highly recommend this place if you are in Port Moresby
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Lori

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful, safe haven only a short boat ride from the coast, and airport transfers included. From the moment we stepped off the ferry, we were impressed by the beauty of the resort and the friendliness and attentiveness of the staff. Plenty to do to keep us happy for 5 days - walking, swimming, dining, relaxing by the pool, snorkelling, kayaking, day spa, and capturing photos of the amazing sunrises and sunsets. We absolutely plan to return!
2023 年 11 月に 4 泊滞在

8/10 (良い)

Michael

2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Oswald

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 5 泊滞在
Udayからの返信 (投稿日 : 2023 年 10 月 11 日)
Booking was No show. Guest did not stay at Loloata!

10/10 (非常に良い)

Adam

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful time. Room was upgraded complimentary (thank you)! Pool was really nice and clean. The footpath around the island needs upgrading too. It’s a lovely walk around the island if you get a chance but the rocks are a little hard to navigate. My room was exceptionally clean and the view was spectacular. The ferry transfer was really prompt and the check in and check out process was efficient. The entertainment on Independence Day was second to none, a real PNG cultural experience! We really loved the show. All staff were very friendly especially the hotel manager, he really engages with the customers. My only criticism is that the wait staff could have brought out drinks a little quicker. Had to ask for table water a few times, and I would have expected a higher standard for an upmarket establishment such as this. Or alternatively have the water bottles on the bar so we can just grab ourselves when it’s busy. Other than that I really enjoyed visiting Loloata and can’t wait to come back.
2023 年 9 月に 2 泊滞在

8/10 (良い)

Mike

Nice to visit, but don't expect great service
Great Location and opportunty to get away from Port Moresby for a break. Unfortunately service has never been great at Loloata and contnues to be that way. The menu has been the same for years, they ran out of the wine we were drinking (on a long weekend) on Saturday night and the breakfast was very average with most stuff not available after 9.00am. On the plus side, the staff were friendly.
2023 年 7 月に 2 泊滞在
Udayからの返信 (投稿日 : 2023 年 8 月 6 日)
Dear Mike,Thank you for taking the time to share your experience with us, it was wonderful to have you stay with us however, I am deeply concerned and distressed to learn of your less than satisfactory experience.It is always our endeavor to provide guests with the best of Loloata hospitality and we apologies that we were not able to provide the same. We assure you that we would take corrective measures to ensure that all concerns are addressed.I would love to recuperate your trust in Loloata and welcome you back soon.

8/10 (良い)

FLORENCE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unique island location. Great ocean views. Rooms built over the water so hear waves under the house at night
2023 年 4 月に 3 泊滞在

10/10 (非常に良い)

Bruce

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Loloata is undoubtedly a stunning resort, especially being so close to Port Moresby. But there was such a breakdown in service this trip that I can’t leave a 5 star review.
2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Jeffrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it! The only thing I can think of that would make it better is a beach area that didn't have sea grass and rocks. Didn't spend any time swimming in the ocean as I personally don't care for those conditions. BUT, because of the location/geography around the island probably nothing you can do about it. I know the resort offers snorkeling at another two nearby islands though and so that is an option. The pool was lovely. The rooms were lovely and the people were lovely! The expense makes recurrent frequent trips prohibitive but for an occasional indulgence it was great!
2021 年 10 月に 2 泊滞在

6/10 (普通)

James

2021 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely spot out of the city. Lovely rooms, and very friendly, helpful staff! A great swimming pool, and delicious food!
2021 年 7 月に 2 泊滞在

8/10 (良い)

Emelie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 5 月に 1 泊滞在

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay!
Wonderful new upgraded island resort! GM Uday and his staff were wonderful, a perfect 5 day getaway! Thank you all for going the extra mile making our anniversary and birthday celebration AWESOME! Thanks Jay
2021 年 2 月に 5 泊滞在
Udayからの返信 (投稿日 : 2021 年 3 月 15 日)
Dear Monica and Bruce, Thank you for sharing your experience We are delighted that you enjoyed your experience with us and will share your appreciation with our team. It is our constant endeavor to deliver excellent services to make our guests feel special in every aspect during their stay with us and appreciation such as your increase our motivation to continuously aspire to achieve the expectations that our guests have of us. We thank you for your recommendation and look forward to having more opportunities to be of service to you. Regards Uday,

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Check in is 14:00 hours. I was advised by reception to come to the counter at 13:45 hours to check in. when I went to reception I was advised the room wasn't ready, come back in half and hour. this process happened till 16:00 hours when the room was eventually ready - why wasn't I told the room would be 2 hours instead of waiting. during this time I was not offered any form of compensation. The management needs to do something about customer service unfortunately it doesn't excite at this resort. Trying to get served by waiting staff in the restaurant - the staff stand in huddles and talk amongst themselves, management need to be on the floor instructing and guiding staff, if you want to charge top dollar, provide top dollar service.
2020 年 12 月に 2 泊滞在

8/10 (良い)

Maria Ruth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing stay
As always it was a very splendid stay. I highly recommend their Spa. As bringing food is strictly prohibited they should offer more choices for dinning as well as for snacks. Sorry but except for the spa, their management are not client oriented.
2020 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For a recently established private island resort, it’s got a lot of pluses and the activities to do once you’re on the island are plentiful and I have no doubt will be added to in the near future.
2020 年 1 月に 2 泊滞在
Udayからの返信 (投稿日 : 2020 年 2 月 21 日)
Dear Guest, Thank you for sharing your experience at Loloata Private Island Resort We are delighted that you enjoyed your experience with us and will share your appreciation with our team. It is our constant endeavor to deliver excellent services to make our guests feel special in every aspect during their stay with us and appreciation such as your increase our motivation to continuously aspire to achieve the expectations that our guests have of us. We thank you for your recommendation and look forward to having more opportunities to be of service to you. Warm Regards Uday