Dear M, We would like to apologise about the incident with the waiter as this does not at all reflect the standards of excellence we aim for in our hotel. Your comments have been well noted and communicated to the management. We do hope we can welcome you again!

Dear guest, We thank you for the wonderful rating and hope to welcome you back soon.

Dear Guest, We are pleased that you enjoyed your time with us. Thank you for having taken the time to rate and share your experience with us. Being a few minutes away from the city centre and Le Caudan, we're away from the hustle and bustle of the city yet close enough to get there by foot! We trust that you were able to visit the I Spa for a true moment of serenity. We look forward to welcoming you back in the near future.

Dear グラメンE233, we're very pleased to see that you enjoyed your time with us. Thank you for sharing the lovely photos! We look forward to welcoming you back.

Thank you for the excellent rating.

Thank you for the rating

Dear valued guest, Thank you for your delightful feedback! We’re absolutely thrilled that you appreciated the warmth and professionalism of our staff during your stay. As you reflect on your experience, did you have the chance to explore all our amenities, including the serene spa, the well-equipped gym and our two restaurants and bar? We want to ensure that you made the most of your time with us! Warm regards, Lorenzo De Martin – General Manager

Dear valued guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your candid comments, as they help us identify areas for improvement and enhance the overall guest experience.We apologize that your experience was not up to your expectations. We will take your feedback seriously and work towards addressing the mentioned concerns as this is not our level of standard. Please know that we value your patronage, and we hope you’ll consider staying with us again in the future. Warm regards, Lorenzo De Martin – General Manager

Dear valued guest, Your delightful experience warms our hearts! Despite the recent cyclone and the considerable damage, it caused, we’re thrilled to hear that your stay was excellent. Did you have the chance to indulge in a relaxing spa treatment at our I Spa suite? We hope you left feeling rejuvenated and pampered! We eagerly await the pleasure of welcoming you back soon. Warm regards, Lorenzo De Martin – General Manager

Dear valued guest, Your rating is greatly appreciated! As ensuring guest satisfaction is our utmost priority, we kindly invite you to share additional details about your experience. This will enable us to promptly address any concerns you may have encountered. We eagerly await the pleasure of welcoming you back soon! Warm regards, Lorenzo De Martin – General Manager

Thank you for your excellent rating.

Dear valued guest, It gives us immense pleasure to learn that you made the most of your stay at our hotel. We hope that you had the chance to enjoy a relaxing spa experience at I Spa club and also enjoy our Hammam, jacuzzi and pool. Looking forward to welcoming you again soon. Warm regards, Lorenzo De Martin - General Manager

Thank you for your rating.

Dear valued guest, Thank you for your honest review. We appreciate your feedback and we are sorry to hear that you did not enjoy your stay with us. Please note that the rates of our hotel are based on the market demand and the quality of our facilities and amenities. We always strive to provide the best service and value for our guests, and we apologize for any inconvenience you experienced. We will investigate about the issues you mentioned and take appropriate actions. We value your loyalty and we hope that you will give us another chance to serve you better. Please contact us directly if you have any questions or concerns. We look forward to hearing from you soon. Thank you. Warm regards, Jessica Baleekdar – Resident Manager

Dear valued guest, We are thrilled to hear that you had a very nice stay at our hotel and appreciated our helpful staff and services. Thank you for your lovely feedback and for choosing us. Did you also have the chance to enjoy our spa treatments at I Spa club? We have a variety of soothing and revitalizing options to indulge yourself and improve your wellness. We hope to see you again soon and make your next stay even more wonderful. Warm regards, Jessica Baleekdar - Resident Manager

Bonjour, Merci pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour au Suffren. Avez-vous eu l’occasion de visiter des lieux d’intérêt comme le musée Blue Penny et l’océanarium Odysseo, à quelques pas de l’hôtel ? Ce sont des attractions incontournables pour découvrir la culture et la biodiversité de l’île Maurice. Nous espérons vous revoir bientôt au Suffren. Cordialement, Jessica Baleekdar - Resident Manager

Dear valued guest, We appreciate your valuable feedback. We are sorry to hear that you faced some issues with the bathtub and the toiletries. Please rest assured that this is not a reflection of our usual quality as we always strive to maintain a high level of cleanliness. We will investigate the matter and take corrective actions. We hope that you had the chance to enjoy our other services such as the spa treatments at I Spa club. We hope to see you again soon and provide you with a better experience. Warm regards, Jessica Baleekdar - Resident Manager

Thank you for your rating

Dear valued guest, Thank you for taking the time to write this review. We are glad that you enjoyed your overall experience at our hotel. We hope that you also had the chance to indulge in a relaxing spa treatment at I Spa club. Looking forward to welcoming you soon again. Kind regards, Jessica Baleekdar - Resident Manager

Dear valued guest, Thank you for your feedback. We hope that you made the most of our delicious dishes at Pomme de Mat restaurant. Looking forward to welcoming you again soon. Kind regards, Jessica Baleekdar - Resident Manager

Dear valued guest, Thank you for your feedback. We are glad that you enjoyed your stay at our hotel. We hope that you had the opportunity to enjoy the delicious sushis at Sushi Quay restaurant. Looking forward to welcoming again soon. Kind regards, Jessica Baleekdar – Resident Manager

Dear valued guest, Thank you for taking the time to write this review. We are glad that you enjoyed our amenities. We regret to hear about your bad experience. Rest assured, we take good note of your message. Your message has been communicated to the concerned department to bring corrective measures. We hope that you still had the opportunity to make the most of a soothing spa treatment at I Spa Club. Looking forward to welcoming you again in the future for a renewed experience. Kind regards, Jessica Baleekdar – Resident Manager

Dear valued guest, Thank you for your feedback. We are glad that you made the most of the services provided by our staff. We regret to hear about your experience with the bed. We take good note of your message and will make sure to communicate your message to the concerned department to improve on this point. We hope that still had some good time by enjoying live music at Pink Socks on Friday evening. Looking forward to welcoming you again in the future. Kind regards, Jessica Baleekdar – Resident Manager

Dear valued guest, Thank you for rating our hotel. We hope that you made the most of our amenities and services. We hope that you also had the opportunity to try our 2 restaurants with international cuisine at Pomme de Mat restaurant and Japanese cuisine at Sushi Quay restaurant. Looking forward to welcoming you again in the future. Kind regards, Jessica Baleekdar - Resident Manager

Bonjour, nous nous excusons pour ces mauvaises expériences. Veuillez noter que ce n'est pas le standard habituel de notre hôtel. Nous sommes désolés que vous ayez dû faire face à de tels désagréments. Soyez rassurés, votre message a été communiqué à la direction afin de prendre les mesures nécessaires pour éviter que de telles situations ne se reproduisent. Malgré tout, nous espérons que vous avez eu l'opportunité de passer un moment de détente autour d'un massage au I Spa club ou de découvrir les lieux intéressants autour de l'hôtel comme l'océanarium Odysseo, à quelques pas seulement. Nous espérons toujours vous accueillir à nouveau dans le futur pour une expérience renouvelée.Cordialement, Jessica Baleekdar - Resident Manager

Thank you for rating us.

Thank you for rating our hotel.

Dear valued guest, Thank you for taking the time to write this review. We are sorry to hear about your remarks and we apologise for any inconvenience caused. Please note that your message has been communicated to the concerned department to inquire further about the issues in order to take the necessary actions. Looking forward to welcoming you again soon. Kind regards, Jessica Baleekdar - Resident Manager

Dear valued guest, Thank you for this great review. We are glad that you enjoyed your experience at our hotel. We hope that you also had the opportunity to visit the places of interest around the hotel such as Aapravasi Ghat World Heritage site and Odysseo Oceanarium as well as shopping at Le Caudan Waterfront. Looking forward to welcoming you again soon. Kind regards, Jessica Baleekdar - Resident Manager

Thank you for the excellent rating.

Bonjour, Nous prenons bonne note de votre remarque. Votre message sera communiqué au département concerné afin d'améliorer notre service. MerciCordialement, Jessica Baleekdar - Resident Manager

Dear valued guest, Thank you for this wonderful review. We are glad that you made the most of the moments you spent at our hotel. It's great that you enjoyed using our water taxi to enjoy the other side at Le Caudan Waterfront for shopping and more leisure activities in the city. We hope that you also had the opportunity to treat yourself with relaxing spa treatments at I Spa club. Looking forward to welcoming you again soon. Best regards, Jessica Baleekdar - Resident Manager

Bonjour, Merci d'avoir pris le temps d'écrire ce commentaire et merci d'avoir choisi notre hôtel. Nous espérons que vous avez apprécié votre séjour et que vous avez profité de nos services tels que nos deux restaurants et le bar Pink Socks avec vue sur la marina de Port Louis. Veuillez noter que I Spa Club est généralement très prisé par nos clients, mais les réservations doivent être faites à l'avance. Nous espérons que lors de votre prochaine visite, vous pourrez passer une journée spa pour profiter de nos massages et soins esthétiques. Au plaisir de vous revoir. Merci. Cordialement,Jessica Baleekdar – Resident Manager