This was my family’s first time staying at Riu Palace Riviera Maya and we LOVED it! The staff was attentive, and all very nice. The food, for an all-inclusive, was great (I know a lot of people complain about the food at these places but you can’t expect Michelin quality food out of buffets). The entire property was beautiful and loved that we could walk around the Playacar area totally safe. Highly recommend!
Anthony Joseph
2024 年 5 月に 5 泊滞在
10/10 (非常に良い)
Mark F
小さなお子様連れの家族旅行, グループ旅行
2024 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff made you truly feel welcomed.
Mark F
2024 年 5 月に 7 泊滞在
10/10 (非常に良い)
Adam
グループ旅行
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was kept very clean everywhere staff were all very friendly and nothing was ever too much trouble rooms were fantastic and the restaurants were all very good 10 / 10
Adam
2024 年 5 月に 7 泊滞在
6/10 (普通)
Wessam、oldsmar
小さなお子様連れの家族旅行
2024 年 5 月 28 日
良かった点 : 清潔度
Small enough to walk quickly everywhere but elevators are not easily accessible from lowest level area
Wessam
2024 年 5 月に 5 泊滞在
6/10 (普通)
Alejandro Christopher
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alejandro Christopher
2024 年 5 月に 6 泊滞在
8/10 (良い)
Frendy
グループ旅行
2024 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved Mexico and RIU.. specially the staff.. love Felipe and david
Frendy
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
trevor lee
グループ旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was amazing! Fantastic food, clean areas everywhere, rooms were beautiful and the staff are all great fun and friendly. We had a massage in the gazebo on the beach which was totally worth the experience.
trevor lee
2024 年 5 月に 5 泊滞在
10/10 (非常に良い)
Laura
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Laura
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Dawn
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was just perfect.
Dawn
2024 年 5 月に 5 泊滞在
6/10 (普通)
Samantha
カップルで旅行
2024 年 5 月 27 日
良かった点 : 清潔度、施設のコンディションと設備
I have been to a few all inclusive so in comparison this was probably one of the lesser ones.
The food was hit or miss. They had some great food and some awful food and a bunch in the middle. I would have thought they would have been a little more on top of the Mexican food. They had tostada shells but no other types of tortilla. Tamales were dry and inedible.
Some of the staff were not the nicest.
But the worst part was definitely the bed. When checking in, we let the front desk know it was our honeymoon and he said oh okay we’ll set something up. They put a towel shaped like a bunny on the bed. The bed was two double beds pushed together, but the beds were not even the same height and super hard/uncomfortable. After a couple nights, we were both extremely uncomfortable and asked to switch rooms. They told us not tonight but tomorrow. We switched rooms and the normal king bed was definitely better but bedding is not good quality.
There is also not enough pool chairs. It is extremely frustrating to watch people come down to the pool area and clip their towels to the chairs and not come back for hours and hours. This took up almost all the chairs.