Dear Valued Guest, Thank you for taking the time to share your experience at Vinpearl Discovery 2 Phu Quoc Kindly accept our sincere apologies for not giving you a better experience. Thank you very much for your comment. At Vinpearl, we always strive for improvement in order to ensure the quality of our service, therefore we very welcome your constructive feedback. We are taking the appropriate measures to address your comments and prevent future occurrence. We are looking forward to another opportunity to serve you better in the near future. Best Regards,

Dear Masato, Greetings from Vinpearl Discovery 2 Phu Quoc! Thank you so much for your kind feedback on our resort. We are very happy to learn that your stay with us has been wonderful. It is an honor to become a part of your celebrations and remain in your memories. It is great to learn that you prefer to stay at Vinpearl Discovery 2 Phu Quoc and appreciate the company philosophy. Thank you for choosing us and looking forward to welcoming you back at our resort. Best Regards, Dang Duc Truong General Manager_Vinpearl Discovery 2 Phu Quoc

Dear Valued Guest, Warm greetings from Vinpearl Discovery 2 Phu Quoc and thank you for taking time to share your experience. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. Your comment is also such a wonderful sentimental gift for us. At Vinpearl, we always strive for improvement in order to ensure the quality of our service, therefore we very welcome your constructive feedback. We are taking the appropriate measures to address your comments and prevent future occurrence. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Dang Duc Truong | General Manager Vinpearl Discovery 2 Phu Quoc

Dear Kana, Greetings from Vinpearl Discovery 2 Phu Quoc! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Discovery. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, PHAM THE NHAN (Mr.) General Manager Vinpearl Discovery 2 Phu Quoc

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear Valued GuestSo grateful that you have taken your valuable time to share your family's experience with us. It's nice to know that you have spoken highly of our services & thank you for trusting us.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear Valued Guest Giao,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest JEONGEUN,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Julie,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Regarding the inconvenience during your stay, we appreciate that you give us the feedback and it has already been shared in detail with heads of the departments involved, who have already taken the appropriate improvement actions. At our company, customer satisfaction is our utmost importance and we continually strive to provide a service that exceeds expectations. Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest HANY,On behalf of the Management and staff of Melia Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Ngoc,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Kim,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Brian,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Taigkein,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest SEONGEUN,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc. We are really sorry for this inconvenience that happen during your stay. Our resort always try our best to make all guest having good experience. Furthermore, our resort is appreciating with your inspiring compliment and solution. We know that this is a big chance for us to improve our services.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Pui Ki,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Jian Xing,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Mr. Simon and your family,Greetings from Meliá Vinpearl Phu Quoc.On behalf of the team of Melia Vinpearl Phu Quoc, we would like to take this opportunity to thank you for choosing our hotel for your stay on the island.We hope you and your family have enjoyed a pleasant and relaxing stay at our resort and that we are now part of the good memories from your stay on the island. We would like to thank you for your kindness in sharing your concerns during your stay with us to our team so we were able to improve all the aspects you mentioned. The feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International. We would like to apologize once again for any possible inconvenience caused as our aim is to provide a memorable experience to all our guests. We kindly ask you to contact us direct the next time you decide to visit Meliá Vinpearl Phu Quoc, to inform us about the reservation details of your next stay at our resort, so that we can create another memorable experience and provide the best personalized treatment and service.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Our Value Guest, First of all, thank you for staying in our resort during this special occasion and we sincerely apologize for inconvenience you have experienced with late check out due to the peak season of Lunar New Year that unfortunately led to your dissatisfaction. Regarding this inconvenience, we appreciate that you give us the feedback and we would like to take opportunity to welcome you again in your next trip in other season so that we can accomodate your request better.Once again, we would like to apologize for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue improving the standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for inconvenience you have experienced during your stay that unfortunately led to your dissatisfaction. Regarding this inconvenience, we appreciate that you give us the feedback and it has already been shared in detail with all the heads of the departments involved, who have already taken the appropriate improvement actions. Once again, we would like to apologize for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue improving the standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear our Valued Guest,It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review.We are really happy to have brought your family great experiences.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is our utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for any inconvenience you may have experienced during your stay about reception service. Regarding the inconvenience, we sincerely appreciate that you give us the feedback so that we can take proper action and train our staff with interaction skill to communicate better.We would like to apologize once again for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for inconvenience you have experienced during your stay with our services that unfortunately led to your dissatisfaction. From the hotel side, the aspects you’ve mentioned have been addressed, and they’ve been followed up since your visit. Rest assure that all our guests’ comments are taken seriously at Meliá Vinpearl Phu Quoc in order to improve the overall guest experience.We deeply regret that your experience was tarnished by these feelings you describe. The related departments have learned about your comments and are preparing to focus on any possible improvement area and to continue offering the utmost passion for service that characterizes our company.We would like to apologize once again for the inconvenience and hope to have a chance to gain your trust in the near future.With our kind regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went very well for you especially our delicous food and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went well for you with our services and we’re able to meet your expectation in all aspects. Please rest assure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Rest assure that we will share this fantastic review with all team members for their effort.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went very well for you and we’re able to meet your expectation. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With our kindest regards,

Dear our value guest, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With my kindest regards,

Dear Our Value Guest, First of all, thank you for visiting our hotel and we sincerely apologize for inconvenience you have experienced during your stay with our cleaning service, that unfortunately led to your dissatisfaction. Regarding this inconvenience, we appreciate that you give us the feedback so that we can take immediate action to improve our services that are lacking.Once again, we would like to apologize for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue improving the standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

Dear Ms. Maria, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are happy to receive your feedback that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you regarding the shuttle bus and the villa experience. We ensure that we will share this fantastic review with all team members.At our company, customer satisfaction is of utmost importance, and we continually strive to provide a service that exceeds expectations. We look forward to welcoming you again in the near future and please contact us upon your next visit.With kindest regards,

Dear Valued Guest SangKyu,We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest HOISOO,So grateful that you have taken your valuable time to share your family's experience with us. This will be a valuable source of motivation for the daily progress of the staffs at Melia Vinpearl & thank you for trusting us.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest,So grateful that you have taken your valuable time to share your family's experience with us. This will be a valuable source of motivation for the daily progress of the staffs at Melia Vinpearl & thank you for trusting us.Once again, I would like to thank you and your family for choosing Melia Vinpearl Vinpearl Phu Quoc as your destination. Hope to see you and your family in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest YUNSUNG,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.It is fantastic to read that you keep lovely memories of your holidays in the hotel and we appreciate your kind words on our staff & our service.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Valued Guest Evgeniia,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are very happy to know that you had a great time at Melia Vinpearl Phu Quoc.Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.

Dear Our Value Guest, First of all, thank you for visiting our hotel and taking your time to share with us your experience.We sincerely apologize for any inconvenience you may have experienced during your stay with food and beverage quality and service. Regarding the inconvenience, we sincerely appreciate that you give us the feedback so that we can learn more to improve our services that are lacking.We would like to apologize once again for the inconvenience caused as feedback from our guests is very important for us and it allows us to continue providing the high standard service which characterizes our company, Meliá Hotels International.We look forward to welcome you back in the near future and we remain at your entire disposal for anything you may need.With warm regards,

Dear Mr. Kim Sunkyoung, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that I will share this fantastic review with all team members.We look forward to welcoming you again in the near future and please contact us upon your next visit.With my kindest regards,

Dear Mr. Halim, Thank you for choosing Melia Vinpearl Phu Quoc for your vacation and taking your time to share with us your experience. We are pleased to know that you have in general enjoyed your stay. We are also glad to hear that it all went perfectly well for you and we’re able to meet your expectation in all aspects. Credit to our great team and be sure that I will share this fantastic review with all team members.We look forward to welcoming you again in the near future and please contact us upon your next visit.With my kindest regards,

Dear Valued Guest Нyun Kyung,On behalf of the Management and staff of Melia Vinpearl Vinpearl Phu Quoc, we would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.With warm regards,The Hotel Management Meliá Vinpearl Phu Quoc.