4/10 (不満)
Shi
家族旅行
2024 年 5 月 13 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
There was hair on the walls in the bathroom. There was no extra toilet paper. The floors were so dirty in my room they left our feet brown. I had paid for a pool view room and when we got to our room, there wasn't one. I called down to the front desk and they said they'd call right back. 20 minutes later they called and said we were in a renovated room and if they moved us to a pool view room it wouldn't be renovated. We decided to stay in the room we were in. She said there would not be a problem crediting me my money back for the extra charge for the pool view. I still have yet to receive credit back on payment for the price difference for that. Very disappointed.
Shi
2024 年 5 月に 1 泊滞在