Dear Akiko,Thank you for taking the time to leave a review. Glad you enjoyed the property. We will make sure to take a note regarding your feedback and will do our best to improve the service provided.Kind Regards,
4/10 (不満)
CHIHARU
グループ旅行
2023 年 7 月 15 日
良かった点 : スタッフとサービス、施設のコンディションと設備
thank you for staffs.
good and comfortable hotel.
CHIHARU
2023 年 7 月に 5 泊滞在
Guest Service Agentからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Chiharu,Thank you for your review.We will do our best to enhance more regarding our service.Kind regards,Guest Service Agent
6/10 (普通)
YOSHIHIRO
家族旅行
2023 年 5 月 7 日
気になった点 : 施設のコンディションと設備
とても良いロケーションなので、設備が充実するとさらに良い
YOSHIHIRO
2023 年 4 月に 7 泊滞在
Guest services からの返信 (投稿日 : 2023 年 5 月 29 日)
Thank you for taking the time to leave us your feedback, it is appreciated.
We are very sorry to hear that your stay was not as expected. However, we would like to inform you that not every room rate includes daily housekeeping, it is an option. We have passed on your feedback to our concerned departments. Kind regards
Dear Guest ,
Thank you for taking the time to review our hotel! We are glad that you liked our location and hope to see you again very soon.
Kind regards,
Dear Guest,
Thank you very much for taking the time to reivew our hotel. we are glad that you have enjoyed our hotel facilities and location and hope to see you again very soon.
Kind regards,
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2020 年 1 月 9 日
良かった点 : 清潔度、客室の快適度
宿泊されたお客様
2019 年 12 月に 6 泊滞在
Sofia からの返信 (投稿日 : 2020 年 1 月 12 日)
Dear Guest ,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
Dear Guest,
Thank you for taking the time to tell us about your experience at the Mantra on Murray - Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 (非常に良い)
Hiro、Singapore
小さなお子様連れの家族旅行
2019 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable, great location, kind for kids.
Hiro
2019 年 11 月に 4 泊滞在
Sofia からの返信 (投稿日 : 2019 年 12 月 4 日)
Dear Hiro,
Thank you very much for taking the time and give us such great feedback. we are very glad that you have enjoyed your stay with us, we hope to see you again very soon.
Kind regards,
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 10 月に 4 泊滞在
Lesterからの返信 (投稿日 : 2019 年 10 月 29 日)
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 (良い)
宿泊されたお客様
2019 年 10 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 9 月に 4 泊滞在
Lesterからの返信 (投稿日 : 2019 年 10 月 4 日)
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
8/10 (良い)
宿泊されたお客様
2019 年 5 月 22 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 3 泊滞在
Lesterからの返信 (投稿日 : 2019 年 5 月 24 日)
Good Afternoon,
Thank you for sharing your review. We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
Lester Javier
Front Office Manager
Dear Guest,
Thank you for your review of our hotel. We are truly sorry for not meeting all of your expectations but rest assured we have taken on board your feedback so we may improve our products and services.
We strive to provide high levels of service in Mantra on Murray therefore we are taking appropriate measures to address you concerns and prevent similar occurrences.
We appreciate your sharing of your experience and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Lester Javier
Front Office Manager
Dear Hiroshi,
Thank you for providing feedback on your recent stay at Mantra on Murray. Our goal is to ensure each and every guest has an enjoyable experience, and your feedback is an important tool in assisting us with constantly improving our products and services.
I am sorry that we did not meet all of your expectations on this occasion, and we hope that we will have the opportunity to provide you with a better stay during your next visit to the Perth CBD.
Kind regards,
Lester Javier
Front Office Manager
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 5 日
宿泊されたお客様
2019 年 4 月に 3 泊滞在
Lesterからの返信 (投稿日 : 2019 年 5 月 24 日)
Good Afternoon,
Thank you sharing your review. We are glad that you enjoyed your stay and hope to see you again very soon.
Kind regards,
Lester Javier
Front Office Manager
6/10 (普通)
宿泊されたお客様
2019 年 4 月 1 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 3 月に 4 泊滞在
Lesterからの返信 (投稿日 : 2019 年 5 月 24 日)
Good Afternoon,
Thank you for sending your review. We hope that we could hear more so we could work on a solution and further improve our products and services in our pursuit of rendering an exceptional level of service.
Kind regards,
Lester Javier
Front Office Manager
Dear Guest
Thank you for your feedback. I have forwarded your comments on to our Housekeeping department to ensure the quality and cleanliness of the room and kitchen supplies is upheld.
Kind regards
Daniel Smith
The table of the living room looks like balloon,That is not useful and take much space.
Room is clean,Staffs are kindly. Good shopping envirornment, Almost convenient.
Toooon
2018 年 8 月に 15 泊滞在
8/10 (良い)
にまめ、広島市
2018 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
街中にあり、とても便利。深夜の到着でも不安はなく、過ごしやすかったです。
にまめ
2018 年 7 月に 2 泊滞在
Lesterからの返信 (投稿日 : 2018 年 8 月 1 日)
Thank you for your feedback. We hope to see you here again soon.
Kind regards,
Lester
8/10 (良い)
SK、INDONESIA
2018 年 6 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
市街中心部の好ローケーションホテル
街の中心部には徒歩でアクセスできる為、非常に便利がロケーション。
PERTH UNDER GROUND駅にも近く、地下改札を抜けてFremantle線へアクセスが可能です。
部屋のコンセントがオーストラリアタイプ(ハの字型)しか無い為、変換アダプターが必須です。