Dear Khun Mariko,Thank you for taking a moment to share your experience. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're deeply sorry for the oversight with the lunch box request. Rest assured, we'll reinforce our communication processes to prevent such misunderstandings in the future. Regarding the delay in assisting you with your luggage, we regret any inconvenience caused. We're constantly striving to improve our service levels, and your comments will be used to enhance our guest experience.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun ERIE,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Yuko,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Thank you for sharing your kind feedback with us. The team and I are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort.

Dear Guest, thank you for staying with us here and we are the happiest to hear that you have rated us the full star rating. We are looking forward in welcoming you back here with our warm chocolate chip cookies once again. Happy holidays!

Dear Khun Ikumi,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort.I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated.It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation.We do look forward to welcome you back with a warm welcome cookie again in the near future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Yumi,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort.I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated.It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation.We do look forward to welcome you back with a warm welcome cookie again in the near future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Akari , Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. With respect to your feedback has been addressed with our management team so that we review our arrangements and take the necessary action to enhance our valued guest’s experience. Once again, thank you for your valued support and candid feedback. We do look forward to having the opportunity of being able to welcome you again to the DoubleTree by Hilton Phuket Banthai Resort to serve you better as and when the opportunity permits. Best Regards, DoubleTree by Hilton Phuket Banthai Resort

Thank you for your feedback. We hope to welcome you back again once opportunity permits.

Thank you very much for staying with us and take a moment to share your feedback. It's always delighted to know that you had a memorable stay experience and found our staffs, services, and location to your satisfaction. We look forward to welcoming you “back” to our resort again in the not too distant future.

Thank you for taking the time to write a review subsequent to your recent visit to Phuket. We have noted that you generally enjoyed the room interior and the cleanliness. However, we also note that you were disappointed with the service level upon check in and check out. Please accept our sincere apologies for for the slippage in our traditional Hilton hospitality and the inconvenience you experienced. We take your comment seriously and share with the Front Office team so that we can make an improvement and take corrective action to enhance our service standards and thereby better aligning with your expectations for future visits.

Thank you for your review. We were disappointed to know that you were not satisfied with your recent stay experience regarding the room type changing. Please accept our apologies for the inconvenience you had encountered. If you have any further suggestions that you would like for us to review and action, we would be pleased know more details for further investigation so as to make improvements. We do hope that we will have the opportunity of being able to welcome you back to re-build your confidence at our resort again at some point in the future.

Thank you very much for your kind feedback. It's our pleasure to have you staying with us. We hope that we will be able to welcome you back again at our resort when opportunity permits.

We appreciate your feedback. We look forward to welcoming you again in the future.

Thank you for taking a moment to share your feedback. We notice that you were not happy with the overall stay experience. Please accept our sincerely apologies for the inconvenience caused to you during your stay.

Thank you very much for staying with us and taking the time to write a review. We are delighted to know that you enjoyed our breakfast buffet and found the room comfortable. However, the some small details on communication could be improved so that we continue to enhance the overall guest stay experience. We look forward to welcoming you back to DoubleTree by Hilton Phuket Banthai Resort at some point in the future.

Thank you for staying with us and taking a moment to share your candid feedback and travel tips. We are sorry to hear that our Japanese staff was not available on that day. We am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. We hope that we will be able to welcome you back to the DoubleTree by Hilton Phuket Banthai Resort in the near future. Regards,

Thank you very much for your recent stay with us and sharing the feedback. However, we noticed that there are still some points that we need to bear in mind in order to ensure that we will be able to provide you with a better next stay. We hope to get the opportunity to welcome you back to the resort in the future.

Thank you for recently staying with us and for sharing your candid feedback. I do hope however that your recent stay experience will not deter you from returning to the DoubleTree by Hilton Phuket Banthai Resort when you have reason to visit Phuket. Regards,

Thank you for your feedback and valued support. It was a pleasure to have you stay with us and we look forward to the opportunity to welcome you back to the DoubleTree by Hilton Phuket Banthai Resort again in the near future.

Thank you very much for taking the time to write your comments and feedback subsequent to your recent stay. We were very happy to hear that you found our location to be a convenient access, our service up to your expectation despite the “electricity went off twice”, and that the team took such good care of you. Your insight and comments will be shared with all concerned to ensure we continue to fulfill and live up to the expectations of our discerning travelers. Tanaka, once again thank you for your truly valuable comments. I hope that we will be able to welcome you back to the DoubleTree by Hilton Phuket Banthai Resort in the future. Regards,

Thank you for recently staying with us and for sharing your stay experience at the DoubleTree by Hilton Phuket Banthai Resort. I was delighted that you found our location to be convenient with the shopping district. Thank you for your continued support to our property. It was a pleasure to have you stay with us and we look forward to the opportunity to welcome you back to the DoubleTree by Hilton Phuket Banthai Resort again in the near future. Kind regards, Tim Tate General Manager DoubleTree by Hilton Phuket Banthai Resort Tim.Tate@hilton.com T +66 76 340 850

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property.

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you very much for taking the time to review our property.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. We’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Thank you for your review.