Dear guest,Thank you for taking the time to publish your review following your recent stay at Castille Paris. I remain at disposal if you have any further feedback. Hoping to have the chance to welcome you back very soon.Best regards,
Dear Yukishige,Thank you for taking the time to score us.I remain at your disposal if you have any additional feedback.Thank you,
10/10 (非常に良い)
Ayako
家族旅行
2023 年 5 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The location is perfect for sightseeing, the staff are friendly, and the rooms are spacious. I highly recommend this hotel. It was also nice that all the drinks in the refrigerator were all you can drink for free.
Dear Ayako,Thank you very much for taking the time to share your experience with us . It was a pleasure to read your review and pass on your kind words to the entire team. We hope to welcome you back again soon in Paris.Warmest regards,
Dear Guest,
Thank you for your review and for taking the time to write it. Your feedback is being shared with our staff!
We hope to see you soon!
Alessandra Bragoli, general manager
10/10 (非常に良い)
Yui、Woluwe-Saint-Pierre
2021 年 9 月 25 日
良かった点 : 清潔度、スタッフとサービス
Yui
2021 年 9 月に 1 泊滞在
Alessandra Bragoliからの返信 (投稿日 : 2022 年 2 月 17 日)
Thank you very much for sharing your feedback following your recent stay with us. Hope to welcome you back soon.
Alessandra Bragoli, general manager
Dear guest,
What a pleasure to read you !
Thank you for sharing your feedback with us and for your very sweet compliments !
We are so happy that you enjoyed your stay with us and hope you will keep an amazing memory of your Parisian experience.
We hope to have the chance to welcome you back for your next stay in our amazing city !
Kindest regards 🐱
Dear Mori,
What a pleasure to read you !
Thank you for sharing your feedback with us and for your sweet compliments !
We are happy that you enjoyed your stay and your experience at L'Assaggio ! We hope that you will keep amazing memories of your Parisian adventures !
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
Kind regards 🐱
Dear Hideyuki,
What a pleasure to read you !
Thank you for sharing your feedback with us and for your sweet compliments !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
Kind regards. 🐱
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 11 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
利便性がいい、清潔、レストランの料理が美味しい
宿泊されたお客様
2019 年 11 月に 3 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 12 月 1 日)
Dear guest,
Thank you for sharing your feedback with us and for your compliments !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
Best regards.
8/10 (良い)
Shingi
2019 年 11 月 25 日
良かった点 : 清潔度、スタッフとサービス
Shingi
2019 年 11 月に 2 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 11 月 27 日)
Dear Shingi,
Thank you for rating your stay with us !
We are happy to see that you appreciated your Parisian experience.
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
Best regards.
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 11 月 26 日)
Dear guest,
Thank you for sharing your feedback with us !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We deeply apologize for the inconvenience that you encountered. We hope we were able to fix this issue really quick so you can forget this part of your stay.
Once again we deeply apologize for the inconvenience and hope to have the chance to welcome you back for your next stay in beautiful Paris !
Kind regards.
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear guest,
Thank you for sharing your feedback with us !
We are truly happy that you enjoyed your stay with us and especialy our room with a view of the Eiffel Tower ! We hope you will keep an amazing memory of it.
We wish to have the chance to welcome you back for your next stay in beautiful Paris !
Best regards.
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear guest,
Thank you for sharing your feedback with us !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
Regarding your receipt, as you have booked through a travel agency and that you directly paid to them, they are the one to contact in order to obtain it.
Should you need any assistance for it, please do not hesitate to contact us, we would be delighted to help you !
Best regards.
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 30 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear guest,
Thank you for sharing your feedback with us !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
Best regards.
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 9 月 14 日)
Dear guest,
Thank you for sharing your feedback with us and for your compliments !
He are very happy that you enjoyed your stay with us, we always do our very best to make every guest happy !
We can not wait to welcome you again for your next visit in Paris !
Best regards.
8/10 (良い)
YM、日本
家族旅行
2019 年 8 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
古いインフラを苦労して使っている事がうかがわれる。滞在中に特に問題は無かった。
YM
2019 年 8 月に 2 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 8 月 26 日)
Dear "YM",
Thank you for gibing us your most valued feedback !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We take well note of your comments regarding the hotel. Your opinion is very important to us and we will use it to improve our level of service.
We hope to have the chance to welcome you back for your next stay in Paris !
Best regards from all of us.
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 8 月 24 日)
Dear guest,
Thank you for taking the time to review our hotel !
We are very happy that you enjoyed our service. We work hard everyday to deliver an exceptional service to our guests and it makes us very happy to see that you enjoyed it !
Regarding the bathroom that you mentioned, we take well note of your comment. Actually, ssme of our rooms have bathtube and others no. Next time you come to visit us, please do not hesitate to let us know what you prefer so we can arrange it for you upon availability.
However we hope you will keep an amazing memory of your experience in beautiful Paris and wish to welcome you back very soon !
Best regards.
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 8 月 24 日)
Dear guest,
Thank you for sharing your feedback with us !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
À bientôt !
10/10 (非常に良い)
宿泊されたお客様
2019 年 8 月 16 日
宿泊されたお客様
2019 年 8 月に 1 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 8 月 24 日)
Dear guest,
Thank you for sharing your feedback with us !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We hope to have the chance to welcome you back for your next stay in beautiful Paris !
Best regards.
10/10 (非常に良い)
宿泊されたお客様
出張, グループ旅行
2019 年 6 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
いつも親切なサービスに感謝しております。
宿泊されたお客様
2019 年 5 月に 2 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 6 月 29 日)
Dear guest,
Thank you for this amzing review !
We are happy that you enjoyed your stay with us and hope you will keep an amazing memory of it.
We hope to have the chance to welcome you back fo your next stay in beautiful Paris !
Best regards.
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 5 月 26 日)
Dear guest,
Thank you for the great review of our hotel !
We are pleased that you enjoyed your Parisian experience with us and can not wait to welcome you again in the City of lights !
Warm regards,
10/10 (非常に良い)
宿泊されたお客様
出張
2019 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ホテルの立地がとても良く、部屋も広く清潔でとても快適でした。
宿泊されたお客様
2019 年 2 月に 5 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2019 年 3 月 9 日)
Dear guest,
Thank you for taking the time to review our hotel following your stay with us !
We are really glad that you enjoyed your Parisian experience with us and hope to see you again very soon.
Warm regards from the whole team.
ありがとうございます !
10/10 (非常に良い)
S
2018 年 12 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
オペラ座にもルーブル美術館にも近く立地最高でした。
S
2018 年 12 月に 4 泊滞在
Benjamin Piat, Front of House Managerからの返信 (投稿日 : 2018 年 12 月 29 日)
Dear S,
Thank you for taking the time to review our hotel following your stay at Starhotels Castille Paris !
We are glad that you enjoyed your stay with us and hope to see you again very soon.
Warm regards,
8/10 (良い)
Jito
2018 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス
前の通りが狭く、車でつけにくい。
Jito
2018 年 11 月に 5 泊滞在
Benjamin Piat Front of House Managerからの返信 (投稿日 : 2018 年 12 月 9 日)
Dear Jito,
Thank you for taking the time to review our hotel.
We hope you enjoyed your stay in the City of Lights.
Warm regards,
Benjamin Piat Front of House Managerからの返信 (投稿日 : 2018 年 11 月 3 日)
Dear Chako,
Thank you for the great review of our Italian mansion !
We are glad that you enjoyed your stay with us and hope to see you again during your next stay in Paris.
Sincerely,
Benjamin Piat Front of House Managerからの返信 (投稿日 : 2018 年 10 月 28 日)
Dear Mikichan ,
Thank you for taking the time to share your feedback with us.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Heliot the cat and the whole staff really look forward to welcome you again and have the chance to make you live un unforgettable experience with us.
Sincerely,
Benjamin Piat - Front of House Managerからの返信 (投稿日 : 2018 年 8 月 25 日)
親愛なるお客様
カスティーリャパリでのご滞在が順調に進んだことを読んでいただき、誠にありがとうございました。
隣の建物の建物の騒音に邪魔されて、ごめんなさい。申し訳ありません。
私たちの間であなたを歓迎し、私たちの "Rivoli"ウィングに中庭の部屋を割り当てることを嬉しく思います。
私はあなたの処分にとどまる。
A très bientot
Sincerely
Benjamin Piat - Front of House Managerからの返信 (投稿日 : 2018 年 8 月 19 日)
Cher client
Merci d'avoir pris le temps de nous faire part de votre experience au Castille Paris.
Je suis heureux de lire que vous avez aimé votre chambre.
Espérant que nous aurons très prochainement le plaisir de vous acceuillir de nouveau.
Je reste à votre disposition.
Cordialement.
10/10 (非常に良い)
Takumi
2018 年 8 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素敵なホテル
立地上件は最高でホテルも綺麗です。
Takumi
2018 年 8 月に 3 泊滞在
Benjamin Piat - Front of House Managerからの返信 (投稿日 : 2018 年 8 月 19 日)
Benjamin Piat - Front of House Managerからの返信 (投稿日 : 2018 年 2 月 6 日)
親愛な
ブティックホテルを見直す時間を取ってくれてありがとう。私はあなたの滞在を楽しんで嬉しいです、私たちのシャンパン、スタッフはあなたを歓迎してくれました、特にコンシェルジュデスク。
すぐにもう一度あなたを歓迎してくれることを願っています。
翻訳が完璧でない場合は、私の申し立てを受け入れてください。
A très bientôt
敬具、
Dear Guest,
Thank you very for much for the lovely comment following your recent stay at the Castille Paris!
We are delighted to see how much you enjoyed the hotel and it's location.
We are very much looking forward to welcoming you again soon.
Sincerely,
Benjamin Piat
Front of House Manager
8/10 (良い)
Noriyuki
2017 年 10 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Noriyuki
2017 年 10 月に 6 泊滞在
Dear Guest,
Thank you for chossing the Castille as your home for your recent stay in Paris! We are glad you enjoyed the hotel and are looking forward to welcoming you again very soon.
Sincerely,
Benjamin Piat
Front of House Manager
10/10 (非常に良い)
ETSUKO、Japan
2017 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素敵なホテルでした。スタッフの皆さんがとても親切で丁寧です。特にMr.Vincentの対応が素晴らしく、とても感動しました。朝食も美味しい。2種類の部屋に宿泊しましたが、お値段が高いduplex suite よりもjunior suite で予約したお部屋の方がとっても広くて収納もたくさんあり、素晴らしい。アメニティはETRO。ホテルの通りが大通りより一本入ったところなので、タクシーを捕まえるのが困難。Chanel 本店の隣です。設備は古いので、ドアが重かったり少し不自由があるけれど、パリでは仕方ない事かなと思います。
ETSUKO
2017 年 8 月に 1 泊滞在
Benjamin Piatからの返信 (投稿日 : 2018 年 4 月 7 日)
Dear Guest,
Thank you so very much for taking the time to give us your fedback following your recent stay at the Castille Paris! I am delighted to read your comment regarding Vincent and please do rest assured that I will communicate it to every member of staff. I am sorry you felt that our facility is old, we do have rooms that have recently been renovated and would very much like to introduce them to you for your future stay in Paris.
We are looking forward to welcmoing you again very soon!
Sincerely,
Benjamin Piat
Front of House Manager
8/10 (良い)
宿泊されたお客様
2017 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
宿泊されたお客様
2017 年 6 月に 3 泊滞在
Dear Guest,
Thank you for taking the time to review your stay at the Castille Paris.
We hope to have the pleasure to welcome you again soon!
Sincerely,
Benjamin Piat
Front of House Manager
Dear Mr Keiko,
Thank you very much for your lovely comments following your recent stay wih us. I am delighted to see how much you enjoyed your stay with us.
We would be very happy to welcome you again and make you try some of our other rooms.
Sincerely,
Benjamin Piat
Front of House Manager
Dear Hiroko,
Thank you very much for sharing your experience with us!
Indeed, we did some renovations on the floors few weeks ago in order to improve the quality of our establishment.
We are glad that you enjoyed your stay and hope to see you again very soon.
Wram greetings from Paris!
Sincerely,
Benjamin Piat Front of House Manager