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ザ ランドルフ ホテル バイ グラデュエート ホテルズの口コミ

5 out of 5

口コミ

8.8

非常に良い

評価 10 - 408 件の口コミ中 258 件が非常に良い" "
評価 8 - 408 件の口コミ中 84 件が良い" "
評価 6 - 408 件の口コミ中 37 件が普通" "
評価 4 - 408 件の口コミ中 12 件が不満" "
評価 2 - 408 件の口コミ中 17 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Mizuho,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 (良い)

Yoko

良かった点 : 清潔度
I booked a twin room, but the room was double, which was not cozy for a mother and a son. There was no consent in the bathroom, so I could not use a hairdrier in the bathroom. The location was very good.
2023 年 6 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2023 年 7 月 7 日)
Dear Yoko,Thank you for taking the time to leave us your valued feedback; I have passed on your comments to the relevant teams so that we know where the improvements can be made. I hope we can offer you a better experience in the future.

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It's an excellent hotel. Well located. Rooms are a good size. King bed was large and comfy. Breakfast was fabulous. Bar is nice too. Had a lovely time. Will definitely be back.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Leela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable hotel in Oxford.
2024 年 3 月に 1 泊滞在
Kunalからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

8/10 (良い)

Barbara

カップルで旅行
Property was beautiful. Only issue was a huge step up to get into bathroom.
2024 年 4 月に 2 泊滞在
Kunalからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 (非常に良い)

helene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was excellent! Ideal location, wonderful staff, rooms were comfortable, food and service were exceptional!
2024 年 5 月に 2 泊滞在
Erick Lopezからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Helene,We are delighted to hear that you enjoyed your stay!I will forward your feedback to each deparment so they can hear about your kind words.Hope we see you again,

10/10 (非常に良い)

Kay

良かった点 : スタッフとサービス、施設のコンディションと設備
Nothing
2024 年 5 月に 2 泊滞在
Erick Lopezからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Kay,Thanks for your feedback!Hope we see you again.Regards,

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was so willing to help with anything you needed. Liked the bar area and sitting room. Shower nice and large.
2024 年 4 月に 4 泊滞在
Mihir C からの返信 (投稿日 : 2024 年 5 月 5 日)
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C

10/10 (非常に良い)

Janet

カップルで旅行
Right in the heart of Oxford, this hotel made me feel like I was part of the history of the place.
2024 年 4 月に 5 泊滞在
Larissaからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Janet,Thank you so much for your positive feedback. We always try our best to make our beloved guests smile and leave happy. We are very happy to hear that you enjoyed the location and the unique history touch that the Randolph has! We will be thrilled to welcome you back any time and hopefully with your family and friends!Kind Regards,Larissa Z.

10/10 (非常に良い)

Elaine、Las Vegas

2024 年 4 月に 2 泊滞在
Kunalからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff and overall experience
2024 年 4 月に 2 泊滞在
Kunalからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 (非常に良い)

Bo

2024 年 4 月に 1 泊滞在
Erick Lopezからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Bo,Thanks for your feedback.Hope we see you again!Regards,

4/10 (不満)

Deborah

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Allan

グループ旅行
良かった点 : 清潔度
Very good service and excellent accommodation.
2024 年 3 月に 2 泊滞在

4/10 (不満)

John、Loretto

良かった点 : 清潔度
気になった点 : スタッフとサービス
Reception was not very good
2024 年 3 月に 2 泊滞在
Front Office Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for sharing your feedback with us. We're sorry to hear that your experience at the reception was not up to our usual standards. Your comments are important to us, and we will address this matter with our team to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
2024 年 3 月に 1 泊滞在
Front Office Teamからの返信 (投稿日 : 2024 年 5 月 12 日)
We wanted to take a moment to extend our sincerest gratitude for the wonderful review you left following your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve and enhance our services. We will certainly share your praises with our team, as they work tirelessly to ensure that every guest feels valued and cared for.

8/10 (良い)

John

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Natalie

2024 年 3 月に 8 泊滞在

10/10 (非常に良い)

Nicola

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service.
2024 年 3 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 (非常に良い)

Tara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
2024 年 3 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 (良い)

Adrian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
2024 年 3 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 (非常に良い)

Victoria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very welcoming and comfy bed!!
2024 年 3 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 (不満)

Mason

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
2024 年 3 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 (非常に良い)

jason

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All around amazing.
Amazing accommodations, location, service, food, can’t say enough good things.
2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Jason,Thank you so much for the 10/10 review. We hope to welcome you back soon for an even more enjoyable stay.

10/10 (非常に良い)

Sadie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 (良い)

Simon、CHIPPENHAM

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
2024 年 2 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 (非常に良い)

Jesus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Jesus,Thank you so much for the 10/10 review. We hope to welcome you back soon for an even more enjoyable stay.

8/10 (良い)

Catrin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 (非常に良い)

Nick

家族旅行
First class. Excellent room, staff and food.
2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 (非常に良い)

Seoyoun

2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Seoyoun,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 (良い)

Cai

2024 年 2 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Cai,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 (良い)

Scott

2024 年 2 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Scott,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The service behind the front desk and at the bar is absolutely awful. Other than saskia (who was lovely and such a relief when you saw her working) everyone behind the front desk was so slow and didn’t know what they were doiing. Didn’t tell us any facilities or info such as check out times. The service behind the bar was very slow and hard to get served, especially in the Alice bar. Also trying to get a cup of tea at 10pm took an hour and was incredibly difficult. The rooms were lovely and clean. The cleaners did a lovely job
2024 年 2 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Abby,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Younah,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Extremely poor service at breakfast. Waited 32 minutes for coffee despite asking twice it still didn't arrive.
2024 年 1 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Guest,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

8/10 (良い)

Sadia

家族旅行
Nice hotel ,good restaurant
2024 年 1 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 2 月 2 日)
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 (良い)

mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
2024 年 1 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 (非常に良い)

Satish

良かった点 : 清潔度、スタッフとサービス
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
2024 年 1 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice. Alice in Wonderland references.
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 (非常に良い)

Callum

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 (非常に良い)

rachel

The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 (非常に良い)

Benjamin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
2024 年 1 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 (非常に良い)

Iana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
2024 年 1 月に 1 泊滞在
Madu Ariyanyagamからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 (良い)

Morgane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
2024 年 1 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 (非常に良い)

Natalie

2024 年 1 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 (非常に良い)

Richard

2023 年 12 月に 2 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 (非常に良い)

Bridget

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 (非常に良い)

Bridget

2023 年 12 月に 3 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Night away
Staff were very welcoming and friendly on arrival. We used the valet parking and our bags were taken from the car on pulling up. The room was nicely furnished but a couple of slight negatives with the room were it was freezing cold and the AC didn’t really warm it up. The second slight negative was the shower, a nice big cubicle but with only a handheld shower head which didn’t stay in place due to the good water pressure and being 6ft tall, I had to duck down to get under it. An addition of a rainfall shower head would then match up to the star rating. I woukd recommend going for breakfast early if you want hotter food. We went down just before 10 and had cold sausages and bacon and there were no beans or black pudding left. Overall a very enjoyable stay.
2023 年 12 月に 1 泊滞在
The Randolph Hotelからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.