外観

ルネッサンス・オーランド・エアポート・ホテル・バイ・マリオットの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 1001 件の口コミ中 621 件が非常に良い" "
評価 8 - 1001 件の口コミ中 236 件が良い" "
評価 6 - 1001 件の口コミ中 84 件が普通" "
評価 4 - 1001 件の口コミ中 40 件が不満" "
評価 2 - 1001 件の口コミ中 20 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Toshiyuki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
気分の良いホテル
カウンターの方は親切かつフレンドリーで、1階のカフェの店員もとても親切でした。久しぶりに海外で気持ち良い経験が出来ました。空港へはシャトルで5分程度でしたので、朝早い日本へのフライトには有難いホテルです!
2018 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2018 年 5 月 18 日)
Dear Toshiyuki, thank you for taking the time to post your comments regarding the excellent service our staff at the Renaissance Orlando Airport provided during your stay. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. We will share your wonderful compliments with them as we know it will encourage them to hear that a guest has noticed their efforts. We appreciated the opportunity to host you and look forward to your return. Sincerely, Frank Quallen, General Manager, Renaissance Orlando Airport Hotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
オーランド空港を利用する方にはおすすめです
オーランド空港に近く、立地は良かったです。部屋の清潔感、設備等も良かったのですが、有料駐車場の出入りに不具合があり、出かけるたびに面倒でした。
General Managerからの返信 (投稿日 : 2018 年 3 月 28 日)
Dear Guest, thank you for sharing your amazing experience of staying at the Renaissance Orlando Airport Hotel. We are thrilled to read you loved the convenience of our location and enjoyed the comfort of your room. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Frank Quallen, General Manager Renaissance Orlando Airport Hotel

8/10 (良い)

Arthur

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property and room was very nice. The dinning experience left something to be desired. Overall, we would stay there again, but would plan to eat elsewhere. There was no one to greet us when we arrived at the restaurant in the lobby, granted it was only 5:30 pm, but restaurant was advertised as "open". The service was slow, don't think I server was even in house when we arrived and were seated. Fruit was spoiled and had to be returned and the replacement item arrived after we had finished our meal. Everyone was very sorry.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Arthur, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We are delighted to hear that you enjoyed our well-maintained accommodations. However, we sincerely apologize for the service issues you encountered while dining with us. We take these concerns very seriously and will speak with our staff to ensure these issues are not repeated. Thank you again for your comments; we hope to have another opportunity to show you the hospitality we are known for providing on your next visit.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Glennis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was extremely quiet and beautiful.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Glennis, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We were pleased to read about the wonderful experience you had during your visit and loved our property. Thank you again, and we hope to welcome you back the next time you are in the Orlando area. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

4/10 (不満)

Paul

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No candy or snack machines. Didn't want to serve dinner. I was only 2 minutes late.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Paul, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of snack machines and for the disappointment of missing dinner service by just a few minutes. Your comfort and satisfaction is our top priority, and we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. We appreciate your patience and understanding and hope to have the opportunity to welcome you back again soon.Regards,Charles Moore,General Manager

10/10 (非常に良い)

Dale

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stay here regularly, great hotel good restaurant. Close to many food options.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Dale, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We are delighted to hear that you found our proximity to diverse dining options convenient for your travel plans. It is also wonderful to know that you enjoyed your dining expereince. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

8/10 (良い)

Kris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and decor but if youre 5 foot or under, bring a step stool so that you can get up into the really firm bed
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Kris, Thank you for taking the time to leave feedback about Renaissance Orlando Airport Hotel. We appreciate your nice rating and are glad you loved our beautiful property. That said, we regret not meeting some of your expectations. We appreciate all your comments and look forward to your return. Regards, Charles Moore General Manager Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Catherine、Dix Hills

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was clean, safe, and relaxing. I felt like I was on vacation as soon as I entered the doors. The staff went out of their way to help me. I was injured a few days before my visit and couldn't walk well and they provided parking and shuttles to make my stay very easy.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Catherine, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We are pleased to read about the wonderful experience you had during your visit. We will share your fantastic comments with our dedicated associates, which will be encouraging for them to hear that our mission to providing our guests with an excellent stay is being accomplished. We also appreciate you mentioning how our clean property and convenient shuttle service enhanced your time with us. We wish you a speedy recovery and look forward to welcoming you back the next time you are in the Orlando area. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Eric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Front desk was very friendly. Lots of dining options a short walk away. Couple things in our room are a little beat up. But the room is clean. Close to the airport with shuttle service. All in all good experience.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Eric, Thank you for choosing Renaissance Orlando Airport Hotel and for sharing your feedback. We are delighted to hear that you found our proximity proximity to the airport, diverse dining options, and shuttle service convenient for your plans. Our commitment to exceeding your expectations remains unwavering, and It is also wonderful to know that you enjoyed our spotless accommodations and courteous front desk service. We appreciate your understanding and look forward to welcoming you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

8/10 (良い)

Malcolm

家族旅行
We weren’t able to find food after 10.30pm which was disappointing!
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Malcolm, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with your dining needs. This is not typical of our usual standard, and we regret not meeting your expectations. Rest assured, your comments will be addressed with our culinary team to ensure an overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

6/10 (普通)

Bret

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
First room we were assigned had a mix of ammonia and mold in the air. They did move us and the next room was pleasant. The building is showing signs of its age. Staff was very friendly and polite.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Bret, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your initial room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. On a positive note, we are pleased to know that you enjoyed our courteous service Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Regards,Charles Moore,General Manager

4/10 (不満)

Daniel

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Hotel is old, pay for parking, just not worth the money.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Daniel, Thank you for sharing your feedback. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. Additionally, we are sorry if the parking fee came as a surprise to you. In the interest of transparency, we keep our website current with updated information, and we regret if you are not aware of this information before booking with us. Your comments are invaluable and we will address them appropriately as we are continuously committed to improvements to the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Regards,Charles Moore,General Manager

8/10 (良い)

Dwayne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property with great facilities.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Dwayne, Thank you for choosing Renaissance Orlando Airport Hotel and sharing your feedback. We are delighted to know that you enjoyed our well-equipped amenities. We look forward to welcoming you back in the future.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Eveline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ma famille et moi ont passé une merveilleuse nuit dans cet hôtel lors de notre retour en croisière. Fantastique
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Eveline, Thank you for taking the time to let us know about your stay with us during your recent cruise vacation. We are glad that your visit with us was a great ending point for your travels. We hope you had a lovely time on the cruise and would love to welcome you again for your next cruise.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

8/10 (良い)

Glasjun

小さなお子様連れの家族旅行
Great place.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Valued Guest, Thank you for choosing Renaissance Orlando Airport Hotel and sharing your feedback. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasantly surprised
Hotel had clean comfortable beds, room was very spacious, bathroom was dated but in excellent nostalgic condition that we appreciated, close to airport shopping and restaurants, short shuttle ride to airport was fast and free.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport. We are delighted to hear that you enjoyed our convenient location, spacious accommodations, and complimentary shuttle service. We look forward to welcoming you back for another wonderful visit.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Kathlene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved The Renaissance! Will definitely stay again. The staff from the front desk to the bartenders were all very friendly and helpful.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Kathlene, Thank you for taking the time to post your comments regarding the excellent service our associates at Renaissance Orlando Airport provided during your stay. They truly understand the meaning of hospitality and are dedicated to exceeding our guests' expectations every day. We will share your wonderful comments with them as we know it will encourage them to hear that a guest has noticed their efforts. We love knowing you plan to return; we look forward to it.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

8/10 (良い)

Maure

2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Maure, Thank you for sharing your feedback regarding your stay with us. We were pleased to know you loved all that Renaissance Orlando Airport has to offer. We are very proud of our team and their commitment to excellence in all that they do. Thank you again for recognizing their service, and we look forward to welcoming you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Jeff

2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jeff, We are pleased your stay was fantastic and thank you for your excellent rating. All of us at Renaissance Orlando Airport Hotel look forward to your next visit.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

8/10 (良い)

Amanda、Williamsburg

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The lobby and main area of the hotel was lovely and the staff at check-in were great. I didn't find the room to be particularly nice for the money. The bathroom was especially dated and not particularly well-kept up.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Amanda, Thank you for taking the time to write about your recent stay at the Renaissance Orlando Airport Hotel. We take great pride in delivering excellent service, so we were pleased to read your review praising our team and recognizing their efforts in meeting your needs. It was also a delight to know you liked our well-kept property. Having said that, we regret not meeting some of your expectations and will share your comments appropriately. It was our pleasure accommodating you, we look forward to welcoming you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk staff was amazing fast & efficient. Bar staff was friendly & helpful. Lots of restaurants nearby & close to the Airport. What I didn't like was at 6am I asked a staff member from the Front desk area for a luggage cart. He curtly said, "check front door I don't know what to tell you". I left my room key cards in our room....automatic gate wouldn't ooen to let us out & had to press lost ticket. $$$ 53 for parking--I already paid. Last issue I needed on my way to the Airport was this ridiculous issue !!
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Robert, Thank you for your generous review. We are glad you enjoyed your overall time with us and that our intuitive associates and dynamic location enhanced your stay. Having said that, we regret the inconvenience you had; we will share your comments appropriately. We appreciate your feedback, and we look forward to welcoming you back to Renaissance Orlando Airport Hotel.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

8/10 (良い)

Antonio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Antonio, Thank you for sharing your feedback regarding your stay with us. We were pleased to know that you loved all that Renaissance Orlando Airport has to offer. We are very proud of our team and their commitment to excellence in all that they do. Thank you again for your business, and we look forward to having another opportunity to welcome you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

8/10 (良い)

joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Joanne, Thank you for choosing the Renaissance Orlando Airport Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Janet

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to airport
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Janet, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We are thrilled you had a pleasant time with us and that our proximity to the airport worked well for your travel plans. It was our pleasure accommodating you, and we look forward to welcoming you back for another exceptional experience.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Janet

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Easy to get to from the airport
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Janet, Thank you for taking the time to write a review about your recent stay at the Renaissance Orlando Airport Hotel. Our location in the Orlando airport area is very convenient for our guests, and we are glad our proximity to the airport worked well for your travel plans. It was our pleasure accommodating you, and we look forward to welcoming you back very soon. Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

10/10 (非常に良い)

Edmond

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Edmond, We are delighted you had an outstanding stay at Renaissance Orlando Airport Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Liz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Liz, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance Orlando Airport Hotel. We look forward to your return and wish you all the best with your future travels.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel

6/10 (普通)

Logan

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Property is very outdated, rooms have a musty smell, this property doesn’t live up to the expectation of a Renaissance.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Logan, We appreciate you being our guest and sharing your observations. We are glad your overall stay with us was enjoyable, but we are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Regards,Charles MooreGeneral Manager

10/10 (非常に良い)

eli

家族旅行
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Eli, We are delighted you had an outstanding stay at Renaissance Orlando Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Dawn、Alhambra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, friendly staff, and excellent food. Will be back.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Dawn, Thank you for taking the time to share your experience at Renaissance Orlando Airport. We are thrilled to hear that you enjoyed our well-kept property, impeccable service, and delectable culinary delights. We look forward to welcoming you back in the future.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the front desk were extrmly nice, the room was fresh and clean! The bar and restaurant on site is amazing!
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Elizabeth, Thank you for choosing Renaissance Orlando Airport and sharing your feedback. We are delighted that you found our accommodations pristine and enjoyed your time at Malabar. It is also wonderful to know that you had positive interactions at the front desk. We look forward to welcoming you back for another incredible visit.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

6/10 (普通)

kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
You really have to do something about the doors slamming from other rooms it’s very loud and uncomfortable. Couldn’t sleep tell everyone else on the floor was in there rooms. And our safe wasn’t working.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Kevin, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with noise disturbance and with your room, Your comfort is our top priority, and we regret not meeting your expectations. Your comments are valuable and we will address them appropritely as we are continuously committed to ensuring the guest experience. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a flawless visit.Regards,Charles MooreGeneral Manager

10/10 (非常に良い)

Emiliana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Emiliana, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Orlando Airport Hotel, and we look forward to welcoming you back soon.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Kenneth

2024 年 1 月に 1 泊滞在
Charles Moore General Managerからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Kenneth, We are delighted you enjoyed your stay at Renaissance Orlando Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

2/10 (非常に不満)

youssef

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Ended up with rash went to the doctors confirmed bed bugs the room smelled of mold the bed looked slept in the shower was filthy
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Youssef, Thank you for taking the time to provide us with your feedback. We are dedicated to ensuring that our guests have a pleasant and satisfying stay, so we greatly appreciate you bringing these issues to our attention. While we adhere to the highest standards in the industry for maintaining clean and pest-free rooms, we value your concerns and we will share them appropriately with our team. Thank you once again and we appreciate your patience on this matter. Regards,Charles MooreGeneral Manager

10/10 (非常に良い)

sandrine

2023 年 12 月に 1 泊滞在
Regards, Charles Moore General Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Sandrine, Thank you for the high rating. We are thrilled we met your expectations for a fantastic stay at Renaissance Orlando Airport. We hope to have the pleasure of doing so again on your next visit to Orlando.

4/10 (不満)

Diana

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Diana, We appreciate you choosing our hotel for your visit to Orlando. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Regards,Charles Moore

10/10 (非常に良い)

Kesia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very clean
2023 年 12 月に 1 泊滞在
Renaissance Orlando Airport Hotelからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Kesia,Happy Holidays and Happy New Year!Thank you so much for your kind words about Renaissance Orlando Airport! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Regards,Charles MooreGeneral Manager

4/10 (不満)

James

良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Glitzy public area but rooms were a bit shabby.
There were ugly stains on the sitting chair, rendering it useless. Furnishings are old and worn. HVAC rattled the entire night - very noisy, making it hard to sleep. Shuttle service was very good.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear James, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Regards,Charles MooreGeneral Manager

8/10 (良い)

Anil

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Anil, Thank you for the high rating! We always work hard to provide a high-quality experience for all our guests, so iwe appreciate your feedback of Renaissance Orlando Airport Hotel. We would love to host you again soon. Happy Holidays and Happy New Year!Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Frances、Medford

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Frances, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at the Renaissance Orlando Airport Hotel and that we exceeded all of your expectations. We look forward to seeing you again soon. Happy Holidays and Happy New Year!Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

XIN

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Xin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Renaissance Orlando Airport Hotel; we hope to see you again soon. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Carl、aurora

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Renaissance Orlando Airport Hotel からの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Carl, Thank you for rating your stay at Renaissance Orlando Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Evelyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel and cleaned! Staff friendly!! Rooms very comfortable!!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Evelyn, Thank you for your stay at the Renaissance Orlando Airport Hotel and for sharing your experience. We truly appreciate your gracious compliments regarding your satisfaction with our spacious rooms and that you loved our courteous associates. We look forward to welcoming you back soon. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

4/10 (不満)

Farhad

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We checked in and the TV and phone weren’t working. We were not able to order room service as the phone was not working and then the room service hours ended. We had to change rooms to a one where the TV and phone were working so it was inconvenient. The staff was helpful though.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Farhad, Thank you for choosing our hotel. We apologize for the maintenance issues you encountered with your initial accommodations and the inconvenience this caused you. However, we are glad we were able to move you to another room. We hope to have another opportunity to welcome you back to our hotel and to provide you with a wonderful stay.Regards,Charles MooreGeneral Manager

10/10 (非常に良い)

Diana

2023 年 12 月に 5 泊滞在
Charles Moore General Managerからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Diana, We are delighted you enjoyed your stay at Renaissance Orlando Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Yosef、Sacramento

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Yosef, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Renaissance Orlando Airport Hotel. We look forward to your return and wish you all the best with your future travels.Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

8/10 (良い)

Vicki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We selected the hotel because it was close to the airport—convenient. The stay was good, except for the fact that the walls were so thin, we could hear the telephone conversation of the person in the next room as well as the television in the other room. Doors were banging in the halls, and you needed a parka to walk down the hallway. It was SO cold! Having said that, the room was spacious, commodious and very clean.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Vicki, Thank you for sharing your feedback regarding your stay with us. We are pleased you enjoyed our convenient location and spacious rooms. However, we apologize for the noise issues you outlined. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. Please visit again soon!Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel

10/10 (非常に良い)

Cheryl、Ocala

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet.
2023 年 12 月に 1 泊滞在
Regards, Charles Moore General Manager Renaissanceからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Cheryl, Thank you for being our guest at Renaissance Orlando Airport. It is fantastic to read that you enjoyed our well-maintained hotel. Your satisfaction is our priority, and we look forward to welcome you back for another serene experience.

10/10 (非常に良い)

Oliver

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Regards, Charles Moore General Manager からの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Oliver, We are thrilled you had an excellent stay at Renaissance Orlando Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.