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シルバー シーズ ホテルの口コミ

3 out of 5
シルバー シーズ ホテル
66 James Ave, Ocho Rios, Saint Ann

口コミ

6.2
評価 10 - 666 件の口コミ中 115 件が非常に良い" "
評価 8 - 666 件の口コミ中 175 件が良い" "
評価 6 - 666 件の口コミ中 149 件が普通" "
評価 4 - 666 件の口コミ中 82 件が不満" "
評価 2 - 666 件の口コミ中 145 件が非常に不満" "

6.6/10

清潔度

7.0/10

スタッフとサービス

5.0/10

設備とサービス

5.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was the most amazing collection of talent and I was blown away by the service by Clive, Ivan (the terror), all the security guards (over the top helpful with local places and how to get there safely). Everyone genuinely loves working there. I will returning in three weeks!
2024 年 5 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 5 月 10 日)
Thanks for staying with us. We appreciate your business

6/10 (普通)

Oneil

良かった点 : スタッフとサービス
It was ok so far staff friendly
2024 年 4 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 4 月 30 日)
Thanks for staying with us, please come again

8/10 (良い)

Lorna

2024 年 4 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 5 月 13 日)
Thanks for staying with us. We appreciate your business

8/10 (良い)

Daneice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is close to the town center of Ocho Rios. Shopping for anything was walking distant there is a balcony overlooking the carribean sea and the rooms were well kept. The staffs were friendly The wifi was poor and the the tv in the rooms are small.
2024 年 3 月に 2 泊滞在
Mからの返信 (投稿日 : 2024 年 4 月 23 日)
Thanks for staying with us. We appreciate your business

8/10 (良い)

Courteney

カップルで旅行, 家族旅行, グループ旅行
良かった点 : スタッフとサービス
Ive stayed at this property many times and is becoming dilapidated! There is no upkeep occurring on any of the interior or exterior ( except the lobby). I was actually shocked at how run down it has become, particularly the exterior and seaside.
2024 年 2 月に 2 泊滞在
Mからの返信 (投稿日 : 2024 年 4 月 10 日)
Thanks for staying with us. We appreciate your business. The issues will be addressed in a timely manner

2/10 (非常に不満)

Damian

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Continental breakfast was two slices of bread, butter and coffee. This was horrible. There is no beach, pool or anything to entertain oneself. There is no internet access for guess, the television does not work. The bed springs were all damaged so you felt like you were sleeping on a deflated bed. The plumbing in the bathroom was also faulty. I am so sad and hurt that i trusted Expedia and they recommended this property to me. I am losing my confidence in them.
2024 年 4 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for staying with us. We appreciate your business. As it relates to the issues mentioned, please note the following: the items served for continental breakfast are the items agreed on by the booking agent. A beach is on property. The pool is not in service, this was so noted on the booking page, wifi is available to all guests. The password can be obtained at the front desk. Plumbing issues may arise but once report it would have been corrected or a room change been given.

6/10 (普通)

Bobbette

家族旅行
Loved that the property is right on the water. Did not like that the property is run down and appears unkempt. The mattresses need replacing and the faucets and tiles appeared old, dirty and in need of repairs.
2024 年 3 月に 7 泊滞在
Mからの返信 (投稿日 : 2024 年 4 月 8 日)
Thanks for staying with us. Issues mentioned will be addressed

2/10 (非常に不満)

Danielle Katherine

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pictures they have for this place must be 10 years old. The pool is drained, the bar is gone, the bed was horribly rickety, there's no fridge or coffee maker in the rooms, no washcloths, drinking water is not easily accessible. We had the room booked for 8 nights, but we left after the first. The view from the patio is nice, the feral cats are fun to feed, but that was about it.
2024 年 3 月に 8 泊滞在
Mからの返信 (投稿日 : 2024 年 4 月 8 日)
Thanks for staying with us. We appreciate your business. We did indicate on the booking page that the pool is out of service. The bar also is not in operation but beverages are available in the lobby area. Also we do not have coffee makers and refrigerator in the rooms and as such we do not advertise same. Please note linens (towels, wash cloth etc)are place in all rooms and DRINKING water is also available on property.

8/10 (良い)

Ian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staffs were friendly the property is very close to the town center of Ocho Rios so it was walking distant to most of the places we wanted to go and things we wanted to do like shopping and dining. The rooms are spacious and clean with two beds to each room . The property is right next to the sea with a balcony for each rooms so you can sit on the balcony and look over into the sea . However there were two small inconveniences that can be fix easily. The Tvs are very small and the property need a stronger wifi system for the rooms. The wifi is stronger in the lobby area though. Overall i would give this property a 8 of 10.
2024 年 3 月に 6 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for staying with us. The issues mentioned will be addressed.

10/10 (非常に良い)

Jiji

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The worst part was when i got stung by a sea urchin yet both staff and guest were attentive immediately. The chef made some amazing fish which I brought back home. Will rebook and recommend to all
2024 年 3 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us

4/10 (不満)

Orlando

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The place need fixing it’s not attractive at all .once urs but now no
2024 年 3 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 25 日)
Thanks for staying with us

8/10 (良い)

Rachele

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Well it had Ac n hot water no pool. Beach was rocky and rundown
2024 年 3 月に 4 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for staying with us. We appreciate your business. Sorry the pool is out of service at this time. This has been so noted on the booking site.

8/10 (良い)

Areatha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 13 日)
Thanks for staying with us. We appreciate your business

2/10 (非常に不満)

Norman、Etobicoke

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NO FRIDGE OR MICROWAVE, NOTHING AT ALL. DIM LIGHT LIKE A DUNGEON. HORRIBLE MATRESSES. HORRIBLE COOK AND FOOD. POOL AND FACILITIES AND BEACH CLOSED. PLACE UNREPAIRED AND LEFT TO ROT. WATER FROM SINK LEAKED ALL OVER THE FLOOR EVERYDAY. DISASTER. NIGHTMARE HOTEL.
2024 年 2 月に 15 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 6 日)
Thanks for booking with us. We appreciate your business. Please note we do not advertise refrigerator or microwave in the rooms. It is also noted on the site that you booked, that the pool is closed. The water from the sink could have been reported so it could be corrected and also the dim light could be replaced with a brighter bulb.

2/10 (非常に不満)

Joseph William

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was nothing like in any of the pics or details. My room although the view was spectacular the internet was sporadic at best. The dated broken tile floors in my room. Water was always cold no warmth for showering(good thing i was burnt from the sun fealt ok lol) the breakfast included dry cold brown toast and a coffee and if you wanted a second cup it was 3000 J. Friendly staff as long as you paid them for whennyou asked directions or where is this or that everything was about extorting thier guests. Would not reccomend to ever go there! Because of its locality going out at night was not an option as you would need an escort to make it back yo the hotel safely which agsin can only be bought off as the locals would not let you near the area to get back unless you paid them. Other tgsn that it was Blast! Lol
2024 年 2 月に 6 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 23 日)
Thanks for staying with us. We appreciate your business. While we appreciate your review, some of the claims are quite erroneous. All the rooms are supplied with hot and cold water. Wifi is available in the public areas. The breakfast that comes with the package is a continental breakfast which consists of toast, jam, butter, coffee/tea/juice. A cup of coffee costs U.S.2. (not J3000). Let me also categorically state that there is no extortion going on at this hotel. Had you encountered such an experience a report should have been made to management.

2/10 (非常に不満)

Lorraine

家族旅行
I checked out the next morning staff was great but the property is in terrible condition and needs updating pool was broken, kitchen and bar closed at 5pm continental breakfast was toast and jelly with tea , also no entertainment , however I purchased breakfast from the kitchen and it was great I , she chef and the lady at the front desk tried their best to accommodate us but I decided to leave and check out despite paying for 4 nights and only stayed for one , if they do some updates I would consider revisiting,
2024 年 2 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for choosing Silver Seas. We appreciate your business. We did note on the booking page that the pool is currently out of service. The agreed items for the continental breakfast is as you stated above. The restaurant goes on a little later than stated. (Usually when the last customer leaves). However we will address the issues.

8/10 (良い)

Delroy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The experience was ok , the property however can take a little renovation
2024 年 2 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 16 日)
Thanks for staying with us. We will be working to address the issue mentioned.

2/10 (非常に不満)

shantal

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I went to this hotel 3 years ago and was amazing, but this time was horrible. The sheets smelt nasty, washroom was clogging. The staff was impolite and not nice, coffee was cold and beyond nasty. The place was disgusting, never again. I ended up leaving and going elsewhere and wasted my money. Don’t stay here, get ur money worth plz!
2024 年 2 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for making it Silver Seas. Sorry for any unpleasant experience you had. Had you made a complain to the Receptionist the issues could have been addressed while you were here. You stated that you had to end up leaving and going elsewhere however, this booking was for one night and you paid and stayed an additional night.

4/10 (不満)

ashley

2024 年 1 月に 4 泊滞在
Mからの返信 (投稿日 : 2024 年 3 月 20 日)
Thanks for staying with us. We appreciate your business

2/10 (非常に不満)

Robert

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is a rundown hotel and should be closed... falsely advertised on this platform.
2024 年 1 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us.

2/10 (非常に不満)

Marvel

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is very outdated and rundown.
2024 年 1 月に 4 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us

8/10 (良い)

Nahash

2024 年 1 月に 5 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 13 日)
Thanks for staying with us. Please come again

2/10 (非常に不満)

Donisha

2024 年 1 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 13 日)
Thanks for staying with us

2/10 (非常に不満)

Marvel

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is very run down and outdated. I was covered in bed bug bites.
2024 年 1 月に 4 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. We never had any complain from the guests who occupied the room before or after you, There was no report made by you during your stay about this issue. Silver Seas complies with all the requirements from the health department and are certified by them.

2/10 (非常に不満)

LaTonia

気になった点 : 清潔度、スタッフとサービス
The hotel was broken down and bedbug ridden. My family was not happy with the hotel. Expedia did not offer any help.
2024 年 1 月に 4 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. I must categorically state that there are no bed bugs here. We do adhere to the protocols set out by the Health Department and are inspected, monitored and certified by their team. It is unfortunate that these allegations were never reported or brought to the attention of anyone at the hotel during your stay.

8/10 (良い)

christine、orlando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel was beautiful but WiFi no good
2023 年 12 月に 2 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. The wifi has now been improved

2/10 (非常に不満)

Lebert

気になった点 : 設備とサービス
2023 年 12 月に 7 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. We appreciate your business

4/10 (不満)

Sonia

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was very helpful and cooperative easy to deal with but property need a lot of work the rooms are big and spacious the beds are horrible would not recommend I guess that’s what you pay for very cheap you get cheap accommodation the pics is not what you get
2023 年 12 月に 7 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us

10/10 (非常に良い)

Shane

2023 年 12 月に 6 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us

2/10 (非常に不満)

Evans

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I didn't stay. I checked it didn't like it and left the same time.
2023 年 12 月に 10 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
noted

6/10 (普通)

Ricardo

良かった点 : 清潔度
2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for your business, please come again

6/10 (普通)

Leon

2023 年 12 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us, please come again

10/10 (非常に良い)

Abi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I've read the previous reviews before booking. Honestly you get what you paid for. The place does need renovations but you forget that once you enter your room and see how spacious it is. The view from the balcony is amazing and deserves 5 stars. And the people who said that there are gangs or it's scary are plain insane lol. I felt very safe, yes you get hassled but it's part of being in Jamaica. The staff was very nice and friendly. I enjoyed my stay.
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for making it Silver Seas, please come again

6/10 (普通)

Akeekie

2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for staying with us. We appreciate your business

10/10 (非常に良い)

Romaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was excellent
2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. Please come again

6/10 (普通)

Cedric

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. Thanks for your business

2/10 (非常に不満)

Sonu

2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us

10/10 (非常に良い)

FREDERICK、Chicago

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Hotel has it all best views of the Caribbean Seas
2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us. We appreciate your business

10/10 (非常に良い)

FREDERICK、Chicago

家族旅行
良かった点 : 設備とサービス
2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us, please come again

10/10 (非常に良い)

FREDERICK、Chicago

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
THE PROPERTY IS THE BEST BANG FOR YOUR BUCK
2023 年 12 月に 4 泊滞在

6/10 (普通)

Janet

it’s ok it’s a beautiful seen private and friendly easily access to the town all we need is a refrigerator in the rooms and they will be fine
Mからの返信 (投稿日 : 2024 年 2 月 13 日)
Thanks for staying with us. We will work to address the issue of the refrigerator in the rooms

10/10 (非常に良い)

Kay

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Amazing, safe hotel.
2023 年 12 月に 1 泊滞在
Mからの返信 (投稿日 : 2023 年 12 月 5 日)
Thanks for staying with us. Please come again

8/10 (良い)

Kay

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Amazing.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Gregory

2023 年 11 月に 3 泊滞在
Mからの返信 (投稿日 : 2024 年 2 月 7 日)
Thanks for staying with us, please come again

8/10 (良い)

June

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Liked friendly front desk staff. Did not like the fact that we were not able to identify staff on the ground. The house keepers were able to identify, however, the maintenance, security and restaurant staff you could not tell sho is wgo, so persons keep asking questions and we did not know who we were speaking with.
2023 年 11 月に 2 泊滞在
Mからの返信 (投稿日 : 2023 年 11 月 28 日)
Thanks for staying with us. We appreciate your business. Your concerns will be addressed.

8/10 (良い)

jasmine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Hotel is clean,quiet, private, the views are amazing, feel asleep on balcony wind ocean so peaceful, I mean for the price it's an old building, you can't expect the four seasons, The bed was extra clean,no bugs,fresh clean white sheets,towels nice clean scent,super hot water ,easy check in ,good bath room light ,felt very safe ,rented a car for $272.00 it stayed parked until I drove back to airport we walk to kfc,taste patty,skara,bugerking and circle k for junk food.Lots ofactivities in the area Only thing I wish & pray they consider free wifi in the room, u can sit in lobby use it free , the fact there's a small television in the room which I still enjoyed ,but had been nice If i could had watched movies on my phone and scroll tictok until I fell asleep, thats it, that's all my good honest review, but it will be my permanent stay hotel everytime I visit the island.
2023 年 11 月に 2 泊滞在
Mからの返信 (投稿日 : 2023 年 11 月 28 日)
Thanks for staying with us. We appreciate your business. We are currently working on improving the quality of the wifi.

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス
Hidden location with a private beach in the middle of downtown Ocho Rios
2023 年 11 月に 3 泊滞在
Mからの返信 (投稿日 : 2023 年 11 月 27 日)
Thanks for staying with us, we appreciate your business. Please come again

2/10 (非常に不満)

Kayan

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property run down and in disrepair. The receptionist was not personable he was not even aware of our reservation. We paid for three nights and didnt spend one night there. Place looked very unsafe. The room was musty and the bathroom smelly.
2023 年 11 月に 3 泊滞在
Mからの返信 (投稿日 : 2023 年 11 月 15 日)
Sorry you were not happy with the accommodation. As it relates to the safety we do have 24- hour security. Please note the rooms are cleaned on a daily basis and prepared for rental

6/10 (普通)

Ida Fe

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 5 泊滞在
Mからの返信 (投稿日 : 2023 年 11 月 13 日)
Thanks for staying with us...please come again

8/10 (良い)

Jodi-ann

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Location is wonderful, I can walk to everything. Very run down and outdated. The tv is as small as a tablet. Free WiFi is good and front desk and housekeeping staff are very friendly and wonderful. Daily housekeeping is provided.
2023 年 11 月に 3 泊滞在
Mからの返信 (投稿日 : 2023 年 11 月 9 日)
Thanks for staying with us. We appreciate your business