8/10 (良い)
s、Japan
2015 年 11 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
there are staff who are not professional
When we checked in to a room there was water leackage in the bed room and wash room. They sent a sweeper but we requested them to change the room. I wanted this was suggested from their side, since I think most of the travellers do not want to spend the relaxing holidays in such a room.
The garden and pool, beach was beautiful and I loved the food there but what I did not like was there were some staffs kept talking to us to offer a better rate for town tour, airport transfer. Even at the hotel reception one staff recommended us to take a city tour arranged by himself, which was cheaper than the official rate. After all due to health reason we cancelled it, and he charged for USD 60 for the driver had already come there. Of course this is our fault and cancellation charge could be there, but since this was personnaelly arranged by a staff and there was no written policy I did not feel very good...