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エンバーカデロ リゾート ホテル & マリーナの口コミ

3.5 out of 5
エンバーカデロ リゾート ホテル & マリーナ
1000 SE Bay Blvd, Newport, OR

口コミ

8.0

とても良い

評価 10 - 1006 件の口コミ中 433 件が非常に良い" "
評価 8 - 1006 件の口コミ中 306 件が良い" "
評価 6 - 1006 件の口コミ中 140 件が普通" "
評価 4 - 1006 件の口コミ中 87 件が不満" "
評価 2 - 1006 件の口コミ中 40 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

H、S

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Female Emproyee at the front desk was not good.
Especialy male emproyee at the front desk helped me a lot and quick reply and quick actions.
2018 年 7 月に 1 泊滞在
Matt Williamsからの返信 (投稿日 : 2018 年 7 月 15 日)
Thank you for staying with us and taking time to provide feedback. We apologize for the mix-up with booking and hope you were able to enjoy the 1 night you were with us. Good customer service is a priority and we will work harder to make sure all of our guests are treated fairly and helped in a timely manner. We hope you will come see us again.

8/10 (良い)

Kim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we stayed it was 70 degree weather…who could complain! Bay views were amazing! We love crabbing off the private doc and a clean bbq was a nice amenity. Easy walk to the bay front for dining and novelty shopping. We stay here 2-3 times a year and never disappoints. We definitely prefer the suites with a kitchen. Wish there were more rooms that would allow small pets.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good please
2024 年 4 月に 1 泊滞在

8/10 (良い)

Debbie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was comfortable and well appointed . We loved the view from our balcony of the bridge & bay . The only drawback was that breakfast /brunch was not offered until 10 am - so we missed out on that because we wanted to check out the parks before the weather turned rainy .
2024 年 4 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for staying with us! We are thrilled to hear your enjoyed your stay & enjoyed the view our property has to offer. We hope to see you again soon!

6/10 (普通)

Julia

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you for staying with us. We hope to see you again soon!

4/10 (不満)

Eva

カップルで旅行
気になった点 : 施設のコンディションと設備
Lights didnt work. And we were locked in pool area and had to break down door to get out.
2024 年 4 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for staying with us. We sincerely apologize for the issues you experienced during your stay. We have spoken to our team and are retraining our employee. Our General Manager will be in contact to further discuss the issues you experienced. We would love to welcome you back so that you may see the improvements we are making.

10/10 (非常に良い)

Vicky

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun getaway for spring break. Pool is super warm and Jacuzzi great. Property well maintained. Room very clean . Our view was spectacular. Definitely coming back.
2024 年 4 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for staying with us. We are pleased to hear you enjoyed the amenities our resort offers. We look forward to seeing you again!

10/10 (非常に良い)

Andria

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great place to stay. Super comfirty abd calmly. Definitely will come back to same place. I recommended this place. Perfect for family vacation!
2024 年 3 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for staying with us. We are pleased to hear you enjoyed your stay. We look forward to seeing you again.

10/10 (非常に良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My expectations for the room and property were exceeded. The view was as-advertised, as well as the amenities. The room was clean with more than enough accessories. The staff was helpful and supportive. I feel that it was priced reasonably for what we received. I will be saying again in the future !
2024 年 3 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for staying with us. We are pleased to hear you enjoyed your stay. We would love to welcome you back.

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing view! Close to the Bay front and a short drive to downtown and Nye Beach
2024 年 3 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for staying with us! We look forward to seeing you again soon!

10/10 (非常に良い)

Jonathan

2024 年 3 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for staying with us! We are happy to hear you enjoyed your stay. We hope to welcome you back soon!

10/10 (非常に良い)

Celeime

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Estuvo espectacular, el restaurante del mismo hotel tiene un menú excelente, bien elaborada y un sabor exquisito, todo el personal amable y la habitación espaciosa y con todas las comodidades
2024 年 3 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us. We are glad to hear you were able to try out our new restaurant Myril. We hope to see you again soon!

10/10 (非常に良い)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this spot! We come every spring!
2024 年 3 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 3 月 18 日)
We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you next spring!

6/10 (普通)

Diana

2024 年 3 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for staying with us. We hope to welcome you back soon.

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 3 月 18 日)
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 (非常に良い)

Tanya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was beautiful!! Our views were so pretty
2024 年 2 月に 3 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for staying with us. We are glad you got enjoy the beautiful view from your unit. We hope to see you again soon.

10/10 (非常に良い)

Kristi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Weather was rough but the view was still beautiful. The rooms are always warm and beautiful. I’m so happy they have a restaurant open again on the property.
2024 年 2 月に 1 泊滞在
Nahni Metcalf, Guest Service Manager からの返信 (投稿日 : 2024 年 3 月 2 日)
Kristi,The Embarcadero appreciates your business and your kind review. Although, we cannot control the weather conditions, we do strive to make each visit as memorable as possible. Remind us of this review on your next visit for 10% off of your next stay.

10/10 (非常に良い)

Todd

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful room and view.
2024 年 2 月に 1 泊滞在
Paula, General Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for staying with us and taking the time to leave us a review.

10/10 (非常に良い)

Perri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The view was amazing,
2024 年 2 月に 2 泊滞在
Paula, General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Excellent! We are so appreciative of your business.

10/10 (非常に良い)

Willy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Paula, General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for staying with us at the Embarcadero. We appreciate your feedback.

6/10 (普通)

Candy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The condos are old but the one we stayed in had been remodeled. It no longer had a fireplace and I think it would have been nice to have one. The TV only worked intermittently and we had staff come 3 times to try and fix it. It was not able to be fixed. Our unit was on the ground level and there were small children screaming and running upstairs. You could hear every footstep. The views were beautiful. We loved the balcony. Overall we enjoyed our stay. If we decide to stay again we will choose a top floor unit.
2024 年 2 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for staying with us. We have a lot of property wide projects scheduled this year. We hope to welcome you back so you may see the improvements we are making.

10/10 (非常に良い)

Alicia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love spending New Year’s Eve here. Got the same room 2 years in a row. Amazing little spot.
2023 年 12 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for staying with us. We appreciate your business. We hope to see you again soon!

10/10 (非常に良い)

jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The ladies at the front desk were very sweet and informative. We love coming here. Also a great place to stay if you want to be close to the bay shops
2024 年 2 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for staying with us. We hope to see you again soon!

10/10 (非常に良い)

jenna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay here! They gave me recommendations for local restaurants and the room was very clean, staff was very accommodating! I would definitely stay here again.
2024 年 2 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 12 日)
We are glad to hear you enjoyed your stay with us. We look forward to seeing you again the next time you are in our area.

10/10 (非常に良い)

Susan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only down side was every once in a while would get a paint smell in my room
2024 年 2 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for staying with us. We hope to welcome you back soon!

8/10 (良い)

Elizabeth

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great view of the bay, nice sauna
2024 年 2 月に 3 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for staying with us. We are glad you enjoyed your stay. We hope to welcome you back soon.

10/10 (非常に良い)

Betty

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for staying with us. We are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 (非常に良い)

Randall

2024 年 1 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for staying with us Randall. We are pleased to hear that you enjoyed your stay. We hope to see you again soon.

6/10 (普通)

Ayla

良かった点 : スタッフとサービス、施設のコンディションと設備
there was a nice place to stay. The kids loved it.
2024 年 1 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for staying with us Ayla. We are glad to hear you enjoyed your stay. We look forward to welcoming you back.

2/10 (非常に不満)

Katie

2024 年 1 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for staying with us. We hope to see you again soon!

10/10 (非常に良い)

Gregory

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and helpful. Wish the pool and hot tub was open later.
2024 年 1 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for staying with us Gregory. We are pleased to hear you enjoyed your stay and took advantage of our amenities. We hope to see you again soon!

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Road trip 2024
We were extremely happy with our unit and stay.
2024 年 1 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 17 日)
Thank you for staying with us Julie. We are pleased to hear you enjoyed your stay.

10/10 (非常に良い)

Denny

2024 年 1 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for staying with us. We are pleased to hear you enjoyed your stay. We hope to see you again soon.

2/10 (非常に不満)

William

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Heater went out all night no staff were able to be reached at the property our room was less than 40* for 7 hours and my two small children were freezing also utility alarms we’re going off all night and the staff laughed at me for asking for a refund I did not receive had to be in our car for 4 hours after the cold became to much for my children
2024 年 1 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 17 日)
Thank you for staying with us. We apologize for the issues you experienced during your stay. This ice storm caused a lot of our town to loose power.

10/10 (非常に良い)

Verneta

2024 年 1 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 17 日)
Thank you for staying with us. We are glad you enjoyed your stay.

2/10 (非常に不満)

Marian

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nothing on my reservation said condo and that was their reason for no elevator. Two main entrance lights were out and they only replaced the small bulb. The toilet wasn’t cleaned, coffee cups weren’t replaced, shower was dirty around the base. The stairs to main floor were too narrow. Pathway to restaurant wasn’t lit all the way, dangerous. Parking was good. Walkable to Old Town and around marina.
2023 年 12 月に 4 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 5 日)
Thanks for staying with us. We strive to provide excellent service, we are sorry we fell short during you stay. We hope to welcome you back so that you may see the improvements we are making.

10/10 (非常に良い)

Debbie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Units were outstanding! I would suggest better lighting around the property.
2023 年 12 月に 4 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 5 日)
Thanks for staying with us Debbie, We look forward to seeing you again.

10/10 (非常に良い)

Melissa

2024 年 1 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for staying with us Melissa. We are pleased to hear you enjoyed your stay with us. We look forward to welcoming you back.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
An amazingly romantic weekend
It was very nice! The room was very clean. Housekeeping was very nice and took care of things right away when asked. It was quiet and a spectacular view. The rates were really reasonable!
2023 年 12 月に 3 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 1 日)
Thank you for staying with us. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again!

10/10 (非常に良い)

Robert

2023 年 12 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 1 日)
Thanks for staying with us Robert. We look forward to welcoming you back the next time you are in our area.

2/10 (非常に不満)

max

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
2nd stay. Rooms are dated, but clean and comfortable. Staff are very friendly. If your objective is a peaceful relaxing time, forget it. Walls are paper thin. Neighbors on both sides were incredibly loud we couldn't sleep. Worst part about that statement is, I wear hearing aides, but didn't need them to listen to neighbor A's TV, or neighbor B yell at their kids, or listen to the smoke detectors as they continually worked on their culinary ineptitude. We had 2 miserable nights stay, and couldn't wait to leave. Haven't been on vacation in years, this was a very rough experience. It will be our last at Embarcadero. Next time we drive 3 hours to the coast, we will go to Driftwood Shores in Florence. The rooms are just as dated, but cleaner, and more importantly they are sound proofed, quiet. So, more relaxing.
2023 年 12 月に 3 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 1 日)
Thank you for staying with us and taking the time to give us your feedback. We apologize for the issues you experienced during your stay. Our property is old and the walls are thin. We hope to welcome you back the next time you are in our area so that you may see the improvements we are making.

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 1 月 1 日)
Thank you for staying with us Terry! We look forward to seeing you again!

10/10 (非常に良い)

AMBER

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing view of the bay. Everything was great like normal. Even had a Christmas card on our bed signed by all the employees.
2023 年 12 月に 7 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for staying with us, we are very pleased to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 (非常に良い)

Antonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cozy and beautiful view
2023 年 12 月に 1 泊滞在
Paula, General Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Thank you for choosing the Embarcadero to enjoy your holiday. We appreciate the opportunity to host you.

6/10 (普通)

Raphael

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Only one small wall heater. Not enough for the entire room and can’t control room temp.
2023 年 12 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for staying with us Raphael. Thank you for taking the time to provide us with your feedback. We apologize for any issues you experienced during your stay. We hope to welcome you back soon so that you may see the improvements we are making.

6/10 (普通)

David

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
At check-in we were treated VERY disrespectful. The lady at the check-in counter treated us as if we not welcome. Simple question as to getting a boat slip or where to park our boat trailer she snapped back a response with no real directions as to where to proceed. She needs to find a new job or the Embarcadero is going to continue to get pour responses.
2023 年 12 月に 3 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for staying with us. We pride ourselves in providing excellent customer service. We apologize for any issues you experienced during your stay. We hope to welcome you back so that you may see the improvements we are making.

10/10 (非常に良い)

soonjo

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We always had good time here.
2023 年 12 月に 1 泊滞在
Paula, General Managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Thank you for staying with us at the Embarcadero. We appreciate your feedback.

6/10 (普通)

Alex

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The view of the bay was spectacular -- the living room and balcony looked right out at the bridge. Many of the furnishings were nice -- good appliances, sinks/faucets, etc. However, the walls were quite thin and we were easily able to hear the people upstairs, who weren't being particularly loud. Also, the bedroom didn't have a functional heating source so it got rather cold and there weren't any extra blankets.
2023 年 12 月に 1 泊滞在
Paula, General Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you for staying with us at the Embarcadero and taking the time to leave us a review. We apologize for the inconvenience of the heater not working properly.

10/10 (非常に良い)

Karen

2023 年 11 月に 2 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for staying with us, Karen. We appreciate you taking the time to review your stay. We hope to see you again soon.

6/10 (普通)

Kathryn

2023 年 11 月に 3 泊滞在
-Guest Services Team-からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for staying with us Kathryn. We hope to welcome you back soon.