Roof leaked in our room when it rained and staff didn’t communicate to us properly about the car parking so we didn’t have access to our car on the final night of our stay, which affected our plans. They made no remedies and the lady who I was discussing the situation with was condescending and rude
Laura
2024 年 6 月に 2 泊滞在
6/10 (普通)
Tyler
カップルで旅行
2024 年 6 月 5 日
良かった点 : スタッフとサービス
The hotel room itself was good for the price, however for some reason from the moment I opened the door on Monday to leaving on Wednesday the room constantly had an awful smell leaving the bathroom even when no one had been in the room all day, nothing could get rid of it
Tyler
2024 年 6 月に 2 泊滞在
8/10 (良い)
Amber
カップルで旅行
2024 年 6 月 3 日
良かった点 : 設備とサービス
Honestly for the price this room was brilliant, noise from the bar wasn’t bad - the walls are quite thin though so you can hear people in the corridor loudly.
Only thing I’d say which needs sorting is the stench coming from the plumbing. We had to keep the bathroom door shut the entire time because it stank so bad. Also we stayed on the top floor and it was absolutely boiling with the window open, unsure why as it’s only 16 degrees outside but that did disrupt my sleep.
Apart from that, everything was brilliant, the coffee and tea was provided in your room, beds comfy and a great deal for the price per night.
Amber
2024 年 6 月に 2 泊滞在
8/10 (良い)
Adam
カップルで旅行
2024 年 6 月 2 日
良かった点 : スタッフとサービス、設備とサービス
Nice room. Toilet seat broken, walls and bed dirty. Quiet, comfy bed
Adam
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Natasha
家族旅行
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Definitely recommend staying! 👌
Natasha
2024 年 5 月に 1 泊滞在
8/10 (良い)
John
カップルで旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only thing we didn't like was our room,it was absolutely roasting even with the heating off and a fan on.
We also had to sleep with no covers on it was so warm.
Otherwise we have no complaints,the weekend was brilliant and hotel not far from metro station (west jesmond)
John
2024 年 5 月に 3 泊滞在
8/10 (良い)
Nick
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel and great value for a large room, well furnished and decorated with quality fittings, only comment is that this is starting to look a bit tired in places, we had room 313 and the shower was coming out of a ragged hole in the ceiling, the flooring was worn through in places and the sink cracked with a loose tap. Minor refurb and a lick of paint and it would be 5 star all the way. Staff efficient and pleasant and free parking a bonus.
Nick
2024 年 5 月に 1 泊滞在
8/10 (良い)
Josh
2024 年 5 月 26 日
良かった点 : 設備とサービス
Staff were friendly and ensured our stay was comfortable. Dealt with an issue in the room quickly and efficiently.
Josh
2024 年 5 月に 2 泊滞在
6/10 (普通)
Wendy
家族旅行
2024 年 5 月 26 日
良かった点 : スタッフとサービス
Standard room
Wendy
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Paul
2024 年 5 月 25 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
My room (414) was directly above the front door of their associated property 'The Carlton Hotel'. The 'soft closer' on the front door was clearly broken as every time someone came in and went out the door slammed shut causing the room to shake. I reported this to reception the following morning and the maintenance guy was also there. I was assured it would be sorted. It wasn't and I had to endure a secong night of being disturbed everytime the door was opened. I again reported it on my departure and also emailed the hotel but not even a reply. Would not stay again as clearly not interested in their guests.