The only thing we didn't like was our room,it was absolutely roasting even with the heating off and a fan on.
We also had to sleep with no covers on it was so warm.
Otherwise we have no complaints,the weekend was brilliant and hotel not far from metro station (west jesmond)
John
2024 年 5 月に 3 泊滞在
8/10 (良い)
Nick
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel and great value for a large room, well furnished and decorated with quality fittings, only comment is that this is starting to look a bit tired in places, we had room 313 and the shower was coming out of a ragged hole in the ceiling, the flooring was worn through in places and the sink cracked with a loose tap. Minor refurb and a lick of paint and it would be 5 star all the way. Staff efficient and pleasant and free parking a bonus.
Nick
2024 年 5 月に 1 泊滞在
8/10 (良い)
Josh
2024 年 5 月 26 日
良かった点 : 設備とサービス
Staff were friendly and ensured our stay was comfortable. Dealt with an issue in the room quickly and efficiently.
Josh
2024 年 5 月に 2 泊滞在
6/10 (普通)
Wendy
家族旅行
2024 年 5 月 26 日
良かった点 : スタッフとサービス
Standard room
Wendy
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Paul
2024 年 5 月 25 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
My room (414) was directly above the front door of their associated property 'The Carlton Hotel'. The 'soft closer' on the front door was clearly broken as every time someone came in and went out the door slammed shut causing the room to shake. I reported this to reception the following morning and the maintenance guy was also there. I was assured it would be sorted. It wasn't and I had to endure a secong night of being disturbed everytime the door was opened. I again reported it on my departure and also emailed the hotel but not even a reply. Would not stay again as clearly not interested in their guests.
Paul
2024 年 5 月に 2 泊滞在
8/10 (良い)
Robert
カップルで旅行
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve stayed at the Cairn many times and was always pleased. This time was a little disappointing. We were in a room furthest from reception and the WiFi was awful. We were also next to a fire door which was constantly slamming shut and the room was very small.
Positives are the staff, cleanliness and ability to park.
NB: We were in the main building, not the old Carlton.
I’d still recommend the hotel and stay there again.
Robert
2024 年 5 月に 1 泊滞在
8/10 (良い)
Fiona
カップルで旅行
2024 年 5 月 23 日
We stayed in a room in the Carlton, was large enough for 2, had everything we required ie hairdryer, iron, kettle etc.
Had a lovely buffet breakfast in the cairns hotel.
Lots of eateries in local area.
Handy for metro
Fiona
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Angela
家族旅行
2024 年 5 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay at this hotel great staff the room was comfortable and spotless. The continental breakfast was above our expectations. I would definitely stay here again