Affordable, spacious. Quick reply when needed. Overall satisfied
Arron
2024 年 3 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2023 年 8 月 17 日
気になった点 : 清潔度、客室の快適度
Horrendous!!
The worst place we've ever stayed! The flat was falling apart with the bedroom curtain pole hanging off the wall, crumbling walls and there was a slug by the bed! No underlay on the carpets so you could feel the sharp treads under your feet. No washing up liquid or soap etc to wash with. And bad communication from the company too. They took a deposit off me which I wasn't aware of upfront and then it took a good 10 days to get it back. I had to complain to hotels.com.
Do not stay here!
宿泊されたお客様
2023 年 7 月に 2 泊滞在
2/10 (非常に不満)
htindle@hotmail.com
家族旅行
2023 年 4 月 23 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
After asking by phone if we could enter early, did no let us know when arrived at property we rang to be told no, waited until time and they sent an email with codes to enter front door and flat. Could not open box to access key after some attempts ringing told us code was correct and sent video of how to open box, which we had done correctly. After two hours and at least twenty calls from me and my daughter we just got there was a queue to be answered but it was full. Then they just stopped receiving our calls. As we were booked to see a show and had spent considerable amount on tickets we had no choice but to leave and booked into hotel. Never rang once to see if we were ok.
htindle@hotmail.com
2023 年 4 月に 1 泊滞在
4/10 (不満)
Tania
2023 年 2 月 18 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Tania
2023 年 2 月に 2 泊滞在
8/10 (良い)
Moira
ペット同伴の旅行, 家族旅行
2023 年 1 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy access to very good value apartment which slept 3 of us for 1 night.
Moira
8/10 (良い)
宿泊されたお客様
家族旅行
2022 年 10 月 29 日
良かった点 : 清潔度、客室の快適度
Fair place for a short stay
Fair condition for the price, clean, warm flat. Very high place so there is an annoying echo. All kitchen equipment, electric shower, iron with board but nothing to clean. Not even a dust pan. I was hard with 3 children. Good communication throughout the stay.
宿泊されたお客様
2022 年 10 月に 4 泊滞在
4/10 (不満)
Elvis
2022 年 10 月 25 日
Elvis
2022 年 10 月に 4 泊滞在
2/10 (非常に不満)
Anochie Godwin
2022 年 7 月 15 日
気になった点 : 清潔度、客室の快適度
Anochie Godwin
2022 年 7 月に 1 泊滞在
2/10 (非常に不満)
Andrew、Van
家族旅行
2022 年 5 月 27 日
気になった点 : 清潔度、施設のコンディションと設備
The promised damage deposit has NOT been refunded despite multiple calls and messages. TERRIBLE company.
Andrew
2022 年 5 月に 3 泊滞在
2/10 (非常に不満)
John
家族旅行
2022 年 1 月 21 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was cold the fire didn't work the place stank, when I complained I was informed the the fire wasn't supposed to work. the mattress had been over turned due to the blood stains on it. The bathroom door wouldn't stay shut, there was no shower curtain over the bath there was holes in the bath, that looked like it hadn't been washed in months. The sink in the Kitchen leaked, the paper was coming off the wall. There were large gaps in the laminate flooring and chips in it . We were offered alternative accommodation that was miles away from where we needed to be Overall made me not want to visit Sunderland again.