ランチ、ディナーに営業 (アメリカ料理)

ザ ウェスティン ニューヨーク アット タイムズ スクエアの口コミ

4.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 4193 件の口コミ中 2534 件が非常に良い" "
評価 8 - 4193 件の口コミ中 978 件が良い" "
評価 6 - 4193 件の口コミ中 367 件が普通" "
評価 4 - 4193 件の口コミ中 165 件が不満" "
評価 2 - 4193 件の口コミ中 149 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Koichi、Nishi-Tokyo-shi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Koichi, Thank you for choosing The Westin New York at Times Square and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, David Weishar,Director of Operations

6/10 (普通)

Joji、Shinagawa

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
2泊3日の宿泊でしたが、2階のロビーからエントランスのある1階に下るエスカレーターが工事中で、2階から下りエレベータが用意されているものの、大勢の団体客との鉢合わせで大変不便でした。
2024 年 3 月に 2 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Joji, Thank you for reviewing your stay. We are very sorry for the issues with the elevators during your visit. We certainly understand your frustration and apologize for the temporary inconvenience. We appreciate your valuable feedback, and we hope you will stay with us again for a more seamless, enriching experience.Best Regards, David Weishar,Director of Operations

8/10 (良い)

Tsuguhito

2024 年 2 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス
2023 年 10 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear valued Guest, Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the enriching experience you deserve. We hope you will consider giving us another chance to provide you with the optimal hospitality and accommodations you deserve every time you choose us.Best Regards, David WeisharDirector of Operations

8/10 (良い)

Akisaburo

2023 年 9 月に 1 泊滞在

8/10 (良い)

KENTA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ダウンタウン中心部で非常に便利
2023 年 8 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Kenta, Thank you for the generous review of your recent stay at The Westin New York At Times Square. We are pleased you found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards, David WeisharDirector of Operations

8/10 (良い)

SHOKO

2023 年 6 月に 7 泊滞在

6/10 (普通)

Mika

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Convenient and close to anywhere!
2023 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2023 年 5 月 25 日)
Dear Mika, Although your rating does not reflect your review, we are pleased to know you enjoyed our well-kept property and convenient location. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Best Regards, Ryan Flannery Director of Operations

8/10 (良い)

FUMIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 4 月に 2 泊滞在

8/10 (良い)

Hidetaka

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋もベッドも広く問題なし。部屋のアメニティがShampoo、石鹸、ローションぐらいなので期待はしないほうが良いです入れて
2022 年 8 月に 3 泊滞在

8/10 (良い)

HARUMI

2022 年 7 月に 5 泊滞在

10/10 (非常に良い)

Jasmine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing! They were so kind and accommodating. They were able to get us an early room based on our mention of getting there early. They also helped us with transportation to the airport.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Anibal Adrian、Muñiz

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un lugar para disfrutar la estadia
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a good stay here
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Claire Nathalie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Rachel D

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was fantastic, everyone was friendly and all your needs are taken care of. Amazing spot, will be back.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Aldo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Camas excelentes, limpieza perfecta, sin ruido
2024 年 5 月に 3 泊滞在

6/10 (普通)

Nikhilesh

家族旅行
Meh. Would not stay here again. It was not clean and service sucks. But they give you unlimited water
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Nikhilesh, Thank you for being our guest and for your review. Please accept our sincere apologies for the service shortfalls you experienced during your stay. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We are also sorry for the disappointment you had with our housekeeping service. Your comments will be shared with our team to ensure everything is immaculate and welcoming. Thank you again for your patience, and we hope to have the opportunity to welcome you back and provide you with an exceptional visit that truly reflects the quality of service we always strive to deliver.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Denise

家族旅行
Great location! Hotel is clean and safe. Will definitely consider this place for our next New York vacation.
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Denise, Thank you for choosing The Westin New York at Times Square and for your perfect rating. We are pleased to read you enjoyed your stay with us and that you especially loved our immaculate property and dynamic location. It was our pleasure accommodating you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Sharon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect. No complaints about anything
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Mike、Woodinville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and clean rooms
2024 年 5 月に 3 泊滞在

8/10 (良い)

Nadege、Miramar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for theaters goers and in the heart of times square, so not quiet! Alive area. I didnt use the restaurant or facilities. The hotel was clean, staff friendly.
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Nadege, Thank you for the generous review of your time at The Westin New York at Times Square. We are thrilled to learn you had a great stay and that our impeccable property and intuitive associates enhanced your visit. It was also a pleasure reading our optimal location in proximity to Times Square and Broadway theatres perfectly suited to your needs. Thank you once more for your feedback, and we look forward to accommodating you again soon.Best Regards, David Weishar,Director of Operations

2/10 (非常に不満)

William

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear William, Thank you for choosing our hotel and for posting your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Hevila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome place we will return
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Ely

Excelente
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Ely, On behalf of our team at The Westin New York at Times Square, thank you for the excellent rating. We strive to deliver immaculate, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed hosting you, and we hope to be your hotel of choice whenever you return to the area.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

william

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Gretchen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay in NYC. Close to the Times Square and all the great places to go see. We would go back to that hotel if we return.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly
2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Angela, Thank you for choosing our hotel and for your gracious rating. We are pleased that you enjoyed your stay at The Westin New York at Times Square and that our attentive associates helped to elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your business, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Thomas、Strongsville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location very nice rooms.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Claire

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Ricardo J Perez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Mr. Perez, Thank you for the outstanding rating and for being our guest. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend the Westin (Times Square).
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Michael、Jonesboroe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful. We were a block from the actual “Times Square” and 1/2 a block from a subway entrance. This was a double convenience. Close enough to enjoy and just far enough away from the noise (other than sirens) for rest. Will stay again.
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Michael, Thank you for your gracious review of The Westin New York at Times Square and for choosing us. We are thrilled to learn our intuitive associates exceeded your expectations and that you enjoyed our quiet accommodations. We are also glad our dynamic location perfectly suited to your needs. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

GINA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Westin was in the perfect location to everything we wanted to see in NYC. It was clean, safe and the staff was friendly.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing shower and the most comfortable bed I've ever slept on.
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Jessica, It was our pleasure to welcome you to The Westin New York at Times Square. As you discovered, our luxury guestrooms with our signature Westin Heavenly Bed and Heavenly Bath rainforest shower are meant to relax and rejuvenate you, all while our team seamlessly takes care of all the details. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Hope

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So quite yet so close to Times Squqre!
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Hope, Thank you for being our guest and for sharing your generous review. It was a pleasure to know you had a great stay and that you especially loved our quiet retreat and proximity to Times Square. We appreciate your feedback, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Rupinder

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 3 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Rupinder, Thank you for choosing The Westin New York at Times Square and for your high rating. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property helped elevate and optimize your stay. We loved accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Cristina

良かった点 : 清潔度
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Claudia Josefina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy limpio, buen servicio, buen servicio de elevadores, el desayuno súper bien, y muy bien ubicado
2024 年 5 月に 4 泊滞在

4/10 (不満)

Anavel Gómez

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
La propiedad está bien lo malísimo es el personal, al llegar al hotel me dieron una habitación ya ocupada y eso es terrible en seguridad porque pude entrar como si nada a la habitación. Baje y lo reporte y me dieron otra. Desde el segundo día me estuvieron molestan en recepción con pagos extras por el cambio de habitación que no fue culpa mía. Solo un chico nos apoyó los demás terribles, y el personal de color en recetes sumamente grosero e intimidante, muy mala experiencia
2024 年 5 月に 5 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Ms. Gómez, Thank you for being our guest and for sharing the review of your time with us. Please accept our sincere apologies for the inconvenience caused to you upon arrival; we take your comments seriously and will convey this appropriately to ensure these concerns are not repeated. We are also sorry for the service shortfalls you experienced during your stay; we certainly understand the frustration you must have felt and are very grateful for your patience. Your feedback is valuable to us and has been addressed with our team members to ensure we are well-poised to serve you in the future. Thank you again for your business, and we hope to have the opportunity to welcome you back and provide you with an exceptional visit that truly reflects the quality of service we always strive to deliver.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Takela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great customer service, great location and beautiful hotel
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Takela, Thank you for the generous review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our well-maintained property and excellent location, as well as our thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. It was a pleasure hosting your visit, and we hope to welcome you back soon. Best Regards, David Weishar,Director of Operations

8/10 (良い)

Amanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room did not have the power supply/ports to support our electronic devices for charging and a refrigerator would have been a very convenient amenity we assumed would be there.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Luis Fernando

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Mr. Fernando, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Westin New York at Times Square.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Damon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
VERY professional staff!! Received a surprise with courtesy perks that were provided (i.e. food per diem and liberty boat cruise)! My guest and I felt like we were at home everyday we came in for the evening while staying in Times Square = the Mecca of New York!! Highly recommended and hope to stay there again !! (One minor gripe = would have been nice to have a mini-fridge available in our room). Thank you !! Damon.
2024 年 5 月に 3 泊滞在

6/10 (普通)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spent 4 nights celebrating our son’s graduation. The hotel was a 5 minute walk away from Times Square. Times Square Eatery, Chik-Fil-A, Little Italy Pizza, Cinnabon/Auntie Annie’s, and a 7-Eleven were all conveniently just outside the doors. The hotel was mostly quiet with the exception of 1 night with noisy neighbors but a call to the front desk helped to stop it. The only negatives would be the lack of outlets in the room and the fact that our room was not ready at the 4pm check-in. Most of the outlets are covered by the beds or mirror, leaving just one easily accessible on in which we could only plug in 2 items. The desk clerk tried offering a lesser room that was “ready now” which I thought was an odd offer. Why would I opt for a room with smaller beds than the room that I paid more for just because it was ready? The room we paid for should have been ready. We were not checking in early either. We were told that we’d get a call when our room was ready but after waiting almost 40 minutes, went back up to the desk and it was ready. Not sure why we didn’t receive a call.
2024 年 5 月に 4 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Michelle, Thank you for taking the time to share your detailed review. We were disappointed to read about not meeting some of your expectations and that your guestroom was not ready upon your arrival. We can understand your frustrations, and we will use your feedback to help us better our guest experience and services. Furthermore, we are sorry for the issue you mentioned in the guestroom assigned to you. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are glad to know our location worked out perfectly for you. We hope you will consider us again so we can provide you with the seamless hospitality and stay you should always expect from us. Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Shamu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Shamu, Thank you for rating your stay at The Westin New York at Times Square. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Kiminyana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Kiminyana, Thank you for choosing The Westin New York at Times Square and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, David Weishar,Director of Operations

8/10 (良い)

Andrea

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Always a nice stay here great location. Property was under construction so a little inconvenient to get to the room
2024 年 3 月に 2 泊滞在

8/10 (良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Kevin, Thank you for choosing to stay at The Westin New York at Times Square. We are glad our location was convenient for your visit to all the many attractions of our thriving city. We look forward to being your home the next time you are in our area.Best Regards, David Weishar,Director of Operations

10/10 (非常に良い)

Yadira、HIALEAH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Yadira, Thank you for choosing us and for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin New York at Times Square, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations