部屋からの景観

クラウン プラザ タイムズ スクエア マンハッタン IHG ホテルの口コミ

3.5 out of 5

口コミ

8.2

とても良い

評価 10 - 1924 件の口コミ中 920 件が非常に良い" "
評価 8 - 1924 件の口コミ中 483 件が良い" "
評価 6 - 1924 件の口コミ中 269 件が普通" "
評価 4 - 1924 件の口コミ中 134 件が不満" "
評価 2 - 1924 件の口コミ中 118 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Akino

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Akino, thank you for sharing your rating of Crowne Plaza Times Square Manhattan. We're delighted to see that you had a satisfying experience with us. We hope to welcome you back for an even more fantastic stay in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Wataru

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Wataru, it's wonderful to hear that you had a great experience at Crowne Plaza Times Square Manhattan. We appreciate your rating and hope to welcome you back soon for another memorable visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Shunsuke

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was somewhat outdated but the location and overall service outweighs that problem. Plus, even if it’s old I did not experience any inconvenience.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Shunsuke, thank you for sharing your impressions of your stay at Crowne Plaza Times Square Manhattan. We're pleased to hear that our prime location and the service provided by our team members enhanced your experience. It's comforting to know that any aspects of the room you found outdated didn't interfere with your overall stay. We will keep refining our offerings based on feedback like yours. We look forward to your next visit!Warm regards,Alex K.Social Media Manager

6/10 (普通)

RENA

家族旅行
タイムズスクエア近くてよかったです。 スリッパがあるといいなと思います!
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 1 日)
レナさん、ご意見を共有していただきありがとうございます。タイムズスクエアの近くに位置する当ホテルの立地をご了承いただきありがとうございます。スリッパに関するお客様のご意見に注目し、フィードバックに基づいてお客様の快適性の向上に継続的に努めます。今後ともよろしくお願いいたします。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Yukiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Noisy and crowded area, which I do not prefer to.
2023 年 11 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 21 日)
Yukiko, thank you for your feedback. While the Crowne Plaza Times Square Manhattan tends to be lively due to its prime location, we understand that some guests might prefer a quieter atmosphere. For your future stays, we recommend asking for a room on a higher floor away from the crowd. We appreciate your input and strive to ensure each guest has a unique, enjoyable experience.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Tomohiko

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワーからお湯が時間によってでないです。 エアコンをつけても部屋の温度が上がらなかった。
2023 年 10 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 20 日)
智彦様、シャワーと室温に関してご迷惑をおかけし、誠に遺憾に存じます。私たちは、快適な滞在のためのこれらのアメニティの重要性を理解しており、将来的にはそのような状況を確実に回避したいと考えています。次回またお越しいただく際には、お客様にご満足いただけるよう当社の取り組みをお見せできることを願っております。皆様からのフィードバックを大変重視しております。Warm regards,Alex K.Social Media Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地がとても良かったです。 空港から電車と地下鉄でのアクセスも良く、駅からも近かったです。 タイムズスクエアやブロードウェイもとても近く、夜遅くても全く問題なく過ごせました。 冷蔵庫や水のペットボトル、歯ブラシはありませんでした。 古い建物なので、他の部屋のドアの閉まる音は少し気になり、掃除は行き届いてはいませんでしたが、寝るだけでしたので、問題ありませんでした。
2023 年 9 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 30 日)
タイムズスクエアとブロードウェイに近い当ホテルの一等地の利便性を高く評価していただき、大変嬉しく思います。空港や交通機関に近い当ホテルがお客様にとって有益であったことを嬉しく思います。お部屋に冷蔵庫、水筒、歯ブラシが不足しており、ご不便をお掛けしてしまい誠に申し訳ございませんでした。歴史ある建物の構造により音が聞こえる可能性があり、これに関連して不快感を与えてしまったことをお詫び申し上げます。すべての部屋が徹底的に清掃されていることを確認しますが、このようなご経験がなかったことをお詫び申し上げます。ご理解のほど、よろしくお願いいたします。またご満足いただけるご滞在ができるよう、またのご利用をお待ちしております。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

DAISUKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
地下鉄駅から大変近く便利でした。
2023 年 8 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 2 日)
素晴らしいレビューをありがとう、ダイスケさん!クラウン プラザ タイムズ スクエア マンハッタンで楽しい時間をお過ごしいただけたことを嬉しく思います。私たちはお客様の幸せと満足を大切に考えており、一等地にあることを高く評価していただき大変嬉しく思います。多くの素晴らしい観光スポットに近い当ホテルをお客様が利用してくださるのを嬉しく思います。またのお越しをお待ちしております。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was a nice property. Would stay again
2024 年 5 月に 5 泊滞在

8/10 (良い)

GEMMA

It’s very convenient coz it’s in time square
2024 年 5 月に 1 泊滞在

8/10 (良い)

Berna

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the staff was very helpful and courteous, however not having a concierge to direct you to activities was disappointing. Having arrived very early, being able to drop off luggage to visit NYC during the day before checking g in was most appreciated. My only other comment would be that the site’s street-level signage was quite poor. It was a bit challenging to find the entrance.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Hector

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在

8/10 (良い)

Luke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel itself was very nice and the room was spacious and clean. The front desk staff were friendly, helpful and pleasant and answered any questions we had. The only critique of the room was there wasn't a bathroom fan so after a shower it was very humid and difficult for my girlfriend to do her make up. My main issue with this property was the moment you exited the front of the building, there were people bombarding you with whatever hustle they had going that day. Every time we left the building, and I mean everytime, there was someone standing right at the door trying to sell you bus tours. We must've said no at least 50 times in 2 days. I'm not sure there's anything the Crowne Plaza can do short of ask these people not to stand directly at the door but it was definitely off-putting.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Luke, thank you for sharing your experience at Crowne Plaza Times Square Manhattan. It is great to hear that you enjoyed the spacious, clean room and found our front desk team members to be friendly and helpful.We also appreciate your feedback regarding the bathroom and understand how the lack of a fan could be inconvenient. We will take your comments about the outside activity into consideration as well, as we strive to provide a comfortable environment both inside and around our property.We look forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

2/10 (非常に不満)

Nadia

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The service was horrible, they weren’t accommodating or communicative
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Andrea J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Andrea,Thank you for sharing your positive experience at Crowne Plaza Times Square Manhattan. The team is thrilled to hear that you enjoyed your stay. We're looking forward to welcoming you back in the future!Warm regards,Alex K.Social Media Manager

8/10 (良い)

Jeannine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location for going to shows. But it's elbow to elbow tourists. Were ripped off by yellow cab driver who said his meter wasn't working after he started to drive. Arranged by the hotel curb side staff!!
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Jeannine,Crowne Plaza Times Square Manhattan greatly appreciates your positive feedback about the location's convenience for show-goers. Although the area can get quite busy, your experience with the transportation service is concerning. Please know that your feedback will be looked into to prevent such issues in the future. We're looking forward to welcoming you back for an even better stay.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Mary Alice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall I loved the location. The biggest challenge was there is no full time restaurant or convenient sitting area. However overall it is a clean and neat hotel and the staff are wonderful as well as the bar area, but it is only open from 5pm until 10:30. So any extra food service is via having it delivered from an outside source.
2024 年 5 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 22 日)
Mary, thank you for your kind words about Crowne Plaza Times Square Manhattan. We're thrilled that you enjoyed our prime location and found our hotel clean with wonderful team members. We appreciate your feedback regarding dining options and will certainly take it into consideration. We look forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Adriano

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good place
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Adriano, thank you for your positive feedback! Crowne Plaza Times Square Manhattan is delighted you had a very good experience. Our team looks forward to your next visit!Warm regards,Alex K.Social Media Manager

8/10 (良い)

Roberto、Brampton

家族旅行
良かった点 : 設備とサービス
Overall good experience and service, excellent position
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Roberto, thank you for sharing your feedback. Crowne Plaza Times Square Manhattan is delighted you had an enjoyable experience and appreciated our prime location. We're looking forward to welcoming you back soon.Warm regards,Alex K.Social Media Manager

2/10 (非常に不満)

Ranganathan

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unhappy with the property.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Ranganathan, thank you for sharing your feedback. It is regrettable to hear that your experience did not meet your expectations. Your comments have been noted, and will be taken into consideration.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Janice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Victoria at the front desk was the best. She made our stay! We had a great view from our room and the hotel was nice and quiet. We had a wonderful stay.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Janice, thank you for your kind words! The team at Crowne Plaza Times Square Manhattan, especially Victoria, is thrilled to hear that she made your stay memorable. We're delighted you enjoyed the great view and the peaceful ambiance. We're looking forward to welcoming you back!Warm regards,Alex K.Social Media Manager

6/10 (普通)

Evelyn

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its takes time for the hot water to come and when its comes while showering the cold water will show up. the waterfoset is drifting, old furniture. Vanity rusted
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Evelyn, thank you for taking the time to share your feedback. The details you provided about the water and room amenities will be reviewed by our team members to improve guest experiences. We're committed to maintaining a comfortable and well-maintained environment for all our guests. Your insights are valuable to us, and we hope you will consider staying with us again in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Logan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were always attentive and friendly. Housekeeping kept our room clean and tidy at all times without incident. This was my second time staying at this hotel and I plan to stay again if I go back to NYC!
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Logan, thank you for your wonderful feedback! The team at Crowne Plaza Times Square Manhattan is thrilled to hear you enjoyed your stay. We're happy to know our colleagues made your stay exceptional. We look forward to welcoming you back on your next visit to NYC!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Miriam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I likes the property i just wish they had a working dinning area later in the day instead of just in the morning and there’s no room service which I wish they had as well.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Miriam, thank you for your feedback. Crowne Plaza Times Square Manhattan is delighted you enjoyed the property. Your comments about dining and room service are appreciated, and we'll certainly consider these for future improvements. We hope to welcome you back again soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The best property and staff!!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Heather, thank you so much for your kind words! The team at Crowne Plaza Times Square Manhattan is thrilled you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

6/10 (普通)

Malani

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Crowne Plaza Time Square did not meet my expectations considering the price I paid just for one night. It felt busy and overwhelming. The room was clean but the bathroom could’ve been cleaner. Weeks prior to my stay I tried phoning the hotel to see if we could decorate the room to celebrate a birthday, no one ever answered the phone. Didn’t feel a sense of comfort, felt like they just did what they had to for business needs. I wouldn’t recommend or plan to stay here a second time. I’d personally rate my stay as 5/10
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Malani,Thank you for sharing your feedback. Your comments about the ambiance and communication are taken seriously. While it's good to hear your room was clean, we regret the other aspects of your stay did not meet your expectations. Your remarks are valuable, and we'll keep them in mind as we strive to improve.We hope your future travels are more satisfying.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really appreciate the service at crown plaza. Everything was perfect, the room was clean the on time service was phenomenal. I would recommend this place to anybody who comes to nyc and stay. Thanks Melissa
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 24 日)
Melissa, thank you for your wonderful feedback! The team at Crowne Plaza Times Square Manhattan is thrilled to hear you enjoyed your stay, finding everything perfect. We truly appreciate your recommendation and are delighted to have made your NYC visit memorable. Looking forward to welcoming you back!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Angela, thank you for your positive feedback! The team at Crowne Plaza Times Square Manhattan is delighted you enjoyed the fantastic location. We hope to welcome you back soon!Warm regards,Alex K.Social Media Manager

8/10 (良い)

Anushka

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great spot and location
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Anushka, thank you for your kind words! The team at Crowne Plaza Times Square Manhattan is delighted to hear that you enjoyed the prime location. We're looking forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Sameen

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great but staff was not very friendly. They never made eye contact or greeted us. I had to walk up to them and say excuse me for them to notice any hotel guest was around. They spoke very matter of factly, no warm attitude or warmth in their voice.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Sameen, thank you for sharing your thoughts. It's wonderful to hear that everything was great during your stay at Crowne Plaza Times Square Manhattan. Your feedback regarding our team members is valuable, and it helps us identify areas for improvement. We hope to have the opportunity to welcome you back soon.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Brittany

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The room we root is incredibly dated and now what reflects the website photos!
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Brittany, thank you for sharing your feedback. It’s unfortunate to hear that your room did not meet your expectations. We appreciate your input and will ensure your comments are shared with our management team for improvement.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Crowne Plaza Times Square is very convenient to all attractions in Manhattan. We typically stay there when we are in NYC because it is convenient, clean and safe. This time our tub resurfacing was peeling off - why we rated the condition of the property a “4.” Other than the tub, everything else certainly met our expectations - especially the staff. They were helpful, congenial and pleasant.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Donna, thank you for your continued loyalty to the Crowne Plaza Times Square Manhattan. We're glad to hear our location and overall convenience enhance your visits to NYC. We're sorry to hear about the issue with your tub and appreciate your understanding. It is great to know that everything else met your expectations and that our team members made a positive impression. We look forward to welcoming you back on future trips!Warm regards,Alex K.Social Media Manager

8/10 (良い)

Marie、Brooksville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property was a little dated. Furniture in rooms was old, scratched and looked very outdated.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 20 日)
Marie, thank you for sharing your feedback. Crowne Plaza Times Square Manhattan appreciates your comments regarding the room furnishings. The team is always looking for ways to enhance the guest experience, and your input is valuable. We're delighted to hear you enjoyed your overall stay and hope to welcome you back soon.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

LUIS CARLOS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buena localizacion
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Luis, ¡gracias por tus comentarios positivos! Estamos encantados de que haya apreciado la excelente ubicación del Crowne Plaza Times Square Manhattan. ¡Esperamos poder darle la bienvenida de vuelta pronto!Warm regards,Alex K.Social Media Manager

8/10 (良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They need put some fridge in the room
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Maria, thank you for your feedback! At Crowne Plaza Times Square Manhattan, we appreciate all guest suggestions as they help us improve. Your input regarding room amenities is noted, and we're always looking into ways to enhance our services. We hope to welcome you back soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice location and spacious room
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Monica, thank you for sharing your positive experience! The team at Crowne Plaza Times Square Manhattan is delighted you enjoyed the convenient location and spacious accommodations. We're looking forward to welcoming you back on your next visit.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Elizabeth

2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Elizabeth, thank you for your excellent rating! The team at Crowne Plaza Times Square Manhattan is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Bruna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Bruna, thank you for your perfect review! The team at Crowne Plaza Times Square Manhattan is thrilled to hear you had such an excellent stay. We're looking forward to welcoming you back!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

McKenzie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location near Times Square. Clean rooms with great view. Impressed with our whole stay.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
McKenzie, thank you for sharing your wonderful experience at Crowne Plaza Times Square Manhattan! The team is delighted that you enjoyed the prime location, the clean rooms, and the impressive views. We're looking forward to welcoming you back for another fantastic stay.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Cris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location to be able to walk to most places. Good views and great service.
2024 年 5 月に 4 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 14 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

2/10 (非常に不満)

Cherrie

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible first time experience with overnight staying in NYC
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 23 日)
Cherrie, it is regretful that your stay in NYC with us did not meet your expectations. Your feedback is valuable to us, and we will use it to improve. We hope you might consider visiting us again for a more pleasant experience in the future.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Dimple

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Dimple, thank you for sharing your feedback. It is taken seriously, and we always strive to provide a better experience. If you have any specific concerns or details you would like to share, please reach out to us directly so we can address them.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Danielle

家族旅行
良かった点 : 清潔度、設備とサービス
The overall property was dated, and very muggy inside.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Danielle, thank you for taking the time to share your feedback. It's regrettable to read that the hotel's ambience did not meet your expectations. We hope that during your next visit, your experience aligns more closely with the high standards we strive to achieve.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Tammy

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location is everything and this hotel at Times Square has it. However, the trade offs are big. Street noise comes through even on the 15th floor. Move higher if you can. The hotel lacked amenities and just a general feel that you would expect from the Crowne Plaza name. The lobby area is small with virtually no seating. People routinely sit in planters to get off there feet. A small bar area is available but it is closed for much of the day. Same way with no seating in the small coffee counter. Rooms are in poor condition with peeling wall paper, running toilets and deteriorating bath tubs. So you will pay $$$ to stay in Times Square with the advantage of all of the theatres but just don’t expect anything more than a 3rd rate hotel.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Tammy, we're grateful for your time in sharing your feedback. We understand you appreciated our prime location but encountered inconveniences with street noise and amenities. It is also disheartening to hear that the condition of our rooms did not match your expectations. Your insight will greatly inform our ongoing efforts to enhance our hotel experience. We believe we can better serve your hospitality needs in the future and we hope for another opportunity to prove that.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Sanford

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Lots of deferred maintenance that needs attention. Bar doesn't open until 5:00. No room service.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Sanford, thank you for sharing your experience. We understand that you felt certain aspects of our hotel could use some updating. Regarding the bar hours and room service availability, we always strive to find a balance that accommodates all guests. Your feedback is valuable in helping us continuously improve. We appreciate your understanding and look forward to making your next stay a memorable one.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Went for a girls trip, everything was wonderful. Really enjoyed the shopping, food, culture.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Patricia, it's heartening to read your lovely comments about your girls trip at Crowne Plaza Times Square Manhattan. It seems like you had a superb time exploring the local shopping spots, savoring diverse cuisine, and immersing in the city's cultural scene. Your wonderful experience is exactly what we aim to provide to our guests. We appreciate you choosing us for your stay and look forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

2/10 (非常に不満)

Zainab

家族旅行
Disappointing Stay - Avoid This Hotel I can’t write a review without rating. Expedia needs a negative review options. I recently had the misfortune of staying at crowne plaza, Times Square Manhattan NY and was thoroughly disappointed with my experience. From the moment I arrived, I encountered numerous issues that made my stay uncomfortable and stressful. The room was dirty and poorly maintained, had a stained carpets, broken fixtures, and unclean bedding, shower wasn’t working. The bed was also extremely uncomfortable, making it difficult to even sleep. The hotel's customer service was also subpar. The staff seemed uninterested in addressing my concerns and were unfriendly and unhelpful. Overall, I would not recommend this hotel to anyone and would advise others to explore alternative options.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Zainab, we regret to hear that your recent experience didn't meet your expectations. We understand that you encountered certain difficulties related to the cleanliness and upkeep of your room, as well as issues with the shower. We apologize for any discomfort you might have experienced. For any customer service concerns you raised, we're sorry if our team members didn't portray the level of keenness and friendliness we aspire to. Your feedback is valuable to us, and we're committed to continuous improvements to ensure an enjoyable stay for all guests. Rest assured, your comments have been forwarded to our relevant teams for immediate attention and action. Thank you for letting us know.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Staff very helpful. Property right on Times Square but not noisy. Needs a lot of touch-ups/upgrades. Showing wear.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Brian, we're elated to hear that our team members were able to assist you effectively and that you enjoyed the prime location of Crowne Plaza Times Square Manhattan, without experiencing any noise disturbances. We've taken note of your suggestion for property enhancements and assure you that we continuously strive to improve our offerings. Your feedback provides valuable insight as we refine our guest experience. We trust that your future visits will reflect these improvements.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Sade

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Close to everything.
2024 年 5 月に 1 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 13 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 (非常に良い)

Kristeen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 19 日)
Kristeen, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Crowne Plaza Times Square Manhattan!Warm regards,Alex K.Social Media Manager