Dear Muriel jackson,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.Please be assured that we have noted your observations and will address them with the relevant departments.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Deborah,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We are sorry for what happened, but we suggest that you contact the channel through which you made your reservation.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Carolina,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Irina,We appreciate your kind words. Your comments are very valuable to us and we are glad that overall you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Dawn,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Pria,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Vincenzo,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Have a great day!Loving wishes,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Janet,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jennifer,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Janice,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.We hope you will be back soon.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Robin,It is very gratifying to read you enjoyed your holiday.Thank you very much for your loyalty, Robin!It would be nice to be able to welcome you again soon.Wishing you a brilliant day.Kindest Greetings!Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Cynthia,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. We always want our guests to have a lovely and relaxing time and it is our policy to ensure that we exceed our guests’ expectations. You may rest assured all your comments had been cascaded to the responsible department for a proper follow up with the purpose of improving the hotel and service we give our guests.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Mahanth,Thank you so much for visiting us and posting this review. We are glad you enjoyed your stay, and appreciated the service. It would be great to see you again soon. Until then, all the best! Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear dudley,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Destiny,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jay,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Mirlyne,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon.Thank you very much, Mirlyne!Warmest regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Joanne,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear RAJCOOMAR,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jennifer,Thank you very much for your positive review! We are very happy to read that overall we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Galina,Thank you for your review! We are very happy to know that you loved your stay and we look forward to welcoming you again soon.Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Chère Melissa,Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience et d'avoir choisi notre hôtel.Chez RIU Hotels&Resorts, notre principal objectif est de faire en sorte que nos clients se sentent comme chez eux et fassent partie de cette grande famille.Nous serions ravis de vous accueillir à nouveau dans l'un de nos hôtels.Cordialement, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jordan Sarkozy,Thank you for the outstanding rating! It is very much appreciated, thank you very much! It would be a privilege to host you again soon. Loving Regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Julie,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, we are very sorry to read that despite our efforts we could not meet your expectations in some areas.Nevertheless, we would like to thank you for having chosen our hotel for your stay and we will take note of your observations for future arrangements.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear oldrich,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Holly,Thank you for your amazing review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Donovan,Thank you for your comment,We are pleased to hear that you enjoyed the wonderful, wide and varied gastronomic offer that we present.However, please allow us to comment that we are surprised that most of our staff did not treat you in the professional and friendly manner for which you are so well known.We are also surprised that we did not meet your expectations regarding the cleaning service, as we follow rigorous hygiene protocols that are continuously monitored.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

We stayed here last year and what a difference a year can make. The food significantly declined in appetizing options. The beach wasn’t as well kept or cleaned, although travelers could do a little more to pick up after themselves. The entertainment has been bad both years.

Dear James Michael Lowe,Thank you very much for your great comment, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, James!Loving Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Nelida, Thank you for taking the time to review your stay with us. We are glad that you found our staff to be accommodating.However, it is disappointing to hear that our room service food offer did not fulfill your expectations. We thank you for alerting us of these shortcomings, and are appreciative of your comments as we will use them as a learning opportunity to improve our guest experience. It is our hope that you decide to stay with us again sometime soon.Warm regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Nathalie,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to hear that we did a good job from your point of view and we thank you very much for your positive feedback.Please be assured that we will take note of your comments and address them with the relevant departments.We look forward to your visit to any of our facilities in the near future.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager