グレイクリフホテルアンドレストランの口コミ

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グレイクリフホテルアンドレストランの口コミ

グレイクリフホテルアンドレストラン

West Hill Street, Nassau, New Providence

8.2

とても良い

8.8/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

10/10 (非常に良い)

Finbar John

カップルで旅行

2024 年 4 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Just fabulous.

2024 年 4 月に 3 泊滞在

GMからの返信 (投稿日 : 2024 年 5 月 17 日)

We appreciate your staying with us and are happy you enjoyed your stay.We look forward to having you back again soon.

10/10 (非常に良い)

Veronica

家族旅行

2024 年 4 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Sensational stay!! Thank you Graycliff❤️🙏

2024 年 3 月に 4 泊滞在

GMからの返信 (投稿日 : 2024 年 4 月 1 日)

thanks so much for staying with us we look forward to having you back again soon!

10/10 (非常に良い)

Christopher

カップルで旅行

2024 年 3 月 31 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We really enjoyed this hotel. Is a really interesting building right in the middle of Nassau, very charming, we loved our room, which was very big, altogether a big plus and a big thumbs up.

2024 年 3 月に 1 泊滞在

GMからの返信 (投稿日 : 2024 年 3 月 31 日)

We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 (良い)

Christine Diane

カップルで旅行

2024 年 3 月 23 日

良かった点 : 清潔度、スタッフとサービス

Stayed four nights, two adults. It’s an old building but it was very clean. Not a good property if you have trouble with stairs, since most of the rooms are upstairs. There is traffic noise and you can hear the piano and diners but that’s over by 11 pm. The food is overpriced for the quality but the wine is fantastic! The property is beautiful and must have been incredible in its heyday, but is overgrown and falling apart a bit. It’s an easy walk down the hill to Bay Street but the up is a workout. The staff and service was phenomenal!

2024 年 3 月に 4 泊滞在

GMからの返信 (投稿日 : 2024 年 3 月 31 日)

We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 (良い)

Raymond

カップルで旅行

2024 年 2 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Beautiful historic hotel, excellent service. Hotel is in an isolated area away from other shops and restaurants, it requires walking along a dangerous busy street to reach the downtown. Hotel and food are fantastically expensive.

2024 年 2 月に 4 泊滞在

gmからの返信 (投稿日 : 2024 年 3 月 23 日)

We're glad you enjoyed our hotel and we look forward to having you back soon

10/10 (非常に良い)

Michael

2024 年 2 月 19 日

良かった点 : 施設のコンディションと設備

Very classy

2024 年 2 月に 4 泊滞在

GMからの返信 (投稿日 : 2024 年 2 月 20 日)

We're so glad you enjoyed your stay and we look forward to having you back soon.

6/10 (普通)

Jules、MONTREAL

カップルで旅行

2024 年 1 月 3 日

気になった点 : 清潔度、施設のコンディションと設備

What was once a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; the large pool was gorgeous although the other pool was dirty & gardens unkempt. There was never any staff at the pool. The rooms were very spacious & elegant however had not been updated in quite some time, they smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head. There was the renmants of a wasp nest on the shutter, I tried to open them so we could get some fresh air. The towels were thin & small. Breakfast was awful. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the sitting areas / dining rooms. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird. Overall not what you'd expect for $500 night.

2023 年 12 月に 3 泊滞在

8/10 (良い)

Lisa、Chicago

家族旅行

2024 年 1 月 2 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Loved the staff. Old hotel with the best charm. Management was very accommodating and kind. Staff very hardworking and pleasant. Would always come back, but some parts of the hotel could use a tiny bit of freshening up. A must see!

2023 年 12 月に 3 泊滞在

GMからの返信 (投稿日 : 2024 年 1 月 11 日)

Thank you for staying with us, we look forward to celebrating many New Year's with you again.

10/10 (非常に良い)

Madeleine

カップルで旅行

2023 年 12 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

We stayed four nights and had a fantastic experience. The hotel is gorgeous and storied, the staff are unparalleled in their kindness and service; the gem inside the hotel is the restaurant and the sitting room where we enjoyed a signature champagne cocktail and listened to the fantastic house band. A truly fantastic experience from beginning to end. Highly recommend.

2023 年 12 月に 4 泊滞在

Graycliff Management and Staffからの返信 (投稿日 : 2023 年 12 月 28 日)

It was our pleasure and so glad you enjoyed your stay with us. Look forward to having you back again soon!

4/10 (不満)

Jean-Louis

2023 年 11 月 11 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

Nice gardens. Access to rooms through service areas

2023 年 11 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 11 月 13 日)

Thank you for staying with us last week. we appreciate your feedback. Unfortunately the television stations availability is controlled by the cable company so we're sorry you couldn't watch your favourite show during your stay.

10/10 (非常に良い)

Dustin

2023 年 10 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 10 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 10 月 26 日)

Thank you so much, we enjoyed having you and look forward to having you back soon.

10/10 (非常に良い)

Hayley

カップルで旅行

2023 年 10 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The Graycliff is a stunning property and we had the most amazing stay. Once you enter the Graycliff it is like stepping back in time where the ambience and excellence is at the forefront of your visit. The staff are attentive and nothing is too much trouble. The dining experience is something not to be missed and there is a pianist every night to add to the atmosphere and mystique of the Graycliff experience. Our stay truly was amazing and the history of the place adds to the uniqueness. To also stay at the same location as royalty and countless celebrities is the icing on the cake………. Graycliff - Don’t ever change!! Thank you for a wonderful stay

2023 年 10 月に 7 泊滞在

from ALL of us at Graycliffからの返信 (投稿日 : 2023 年 10 月 16 日)

We're so glad you enjoyed your stay and we look forward to having you back soon. Happy Anniversary again.

10/10 (非常に良い)

Jose

2023 年 8 月 2 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

What an amazing stay and in the heart of downtown Nassau. If you have the extra money to spend I recommend this place, literally a mansion! Read their history and you’ll understand. Poolside service, cigars in their patios and amazing food, Graycliff didn’t disappoint! Thank you to all the kind staff as well, you guys were amazing, hope to see you again soon.

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 8 月 3 日)

It was our pleasure and we look forward to seeing you again soon!

10/10 (非常に良い)

Arin

2023 年 7 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Coming back.

My wife and I stayed at the Graycliff. I was scouting the location with the thought of bringing back a group of business people with me for an event at Graycliff. I loved how unique the property is. There are lots of resorts, but this is a special place. It is an old building, the grounds are peaceful. We found the staff to be helpful but not always in our space, which we liked. We will definitely be returning.

2023 年 7 月に 1 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 7 月 26 日)

We're so glad you enjoyed your visit, and we look forward to having you back soon. Do let us know how we can assist in planning your event.

8/10 (良い)

Mirela、Arlington

カップルで旅行

2023 年 7 月 18 日

良かった点 : スタッフとサービス

It’s not as impressive as it could be . Everyone was hyped about this hotel but it was little run down and property was not taken care off . It’s a cool concept but I would not say it’s a luxury hotel .

2023 年 7 月に 3 泊滞在

GMからの返信 (投稿日 : 2023 年 7 月 21 日)

Thank you for staying with us, we appreciate your business.

10/10 (非常に良い)

Goossen

カップルで旅行

2023 年 7 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

It is absolutely fantastic, back in the times with super friendly staff in a movie kind of environment

2023 年 7 月に 1 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 7 月 4 日)

We're so glad you enjoyed your visit, and we look forward to having you back soon.

8/10 (良い)

Daniel d'Este

グループ旅行

2023 年 6 月 4 日

良かった点 : 清潔度、スタッフとサービス

First of all, the staff and service went above and beyond and were super kind and helpful. The restaurant and food was fantastic. The room was clean, but I believe that the air quality was poor because a day after staying there we developed coughs and i noticed some mildew around the AC vents inside. Wifi was very limited in the room, if available at all. A hot shower was difficult to achieve in the evenings. All in all, it's what i expected given the older elegant building style. It would have been phenomenal if it was maintenanced a little better. The yard and pools were beautiful and not crowded. Regardless of the few issues, we would still stay there again and enjoyed our stay this time too.

2023 年 6 月に 3 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 6 月 6 日)

Thank you for staying with us, we look forward to having you back again soon.

10/10 (非常に良い)

Sarra

2023 年 6 月 2 日

2023 年 6 月に 1 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 6 月 4 日)

Thank you for staying with us, we look forward to having you back again soon.

10/10 (非常に良い)

cheryl

2023 年 5 月 7 日

2023 年 5 月に 1 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 6 月 4 日)

Thank you for staying with us, we look forward to having you back again soon.

10/10 (非常に良い)

Cynthia

2023 年 5 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Taking in 2 strays....

We are eternally greatful for the willingness of Graycliff to take in two strays. Our flight was cancelled after a number of delays and Graycliff graciously accepted us after a very late booking-and gave us an upgrade. We had always wanted to spend a little time at Graycliff. We were just overwhelmed with the splendid hospitality, the amazing food and the feeling of Graycliff in itself. You can feel the history in every footstep you take. A special thank you to Kendra and the night security.

2023 年 5 月に 1 泊滞在

Kendra and the team at Graycliffからの返信 (投稿日 : 2023 年 5 月 3 日)

We're so glad you enjoyed your stay, brief as it was!We look forward to your next visit when we hope you'll be able to spend a bit more quality time with us.till then!

8/10 (良い)

kevin

2023 年 4 月 27 日

2023 年 4 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 4 月 28 日)

Thank you for staying with us, we look forward to welcoming you back soon.

10/10 (非常に良い)

william

2023 年 4 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 4 月に 3 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 6 月 4 日)

Thank you for staying with us, we look forward to having you back again soon.

8/10 (良い)

Robert

2023 年 4 月 16 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2023 年 4 月に 4 泊滞在

GM and all the Staff at Graycliffからの返信 (投稿日 : 2023 年 6 月 4 日)

Thank you for staying with us, we look forward to having you back again soon.

8/10 (良い)

Claudia

2023 年 4 月 11 日

2023 年 4 月に 4 泊滞在

GMからの返信 (投稿日 : 2023 年 4 月 28 日)

Thank you for staying with us, we look forward to having you back soon.

2/10 (非常に不満)

Runak

2023 年 4 月 9 日

2023 年 4 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 5 月 1 日)

Thank you for staying with us, we did as promised due to the delay in check in and compensated you with complimentary breakfast.

2/10 (非常に不満)

randall

出張

2023 年 4 月 8 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Reality does not reflect the advertising. Pools were unkept. Overall ran down.

2023 年 4 月に 2 泊滞在

GMからの返信 (投稿日 : 2023 年 4 月 10 日)

Thank you for staying with us, we appreciate your business.

10/10 (非常に良い)

Darren

2023 年 4 月 2 日

2023 年 4 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 4 月 6 日)

thank you we look forward to having you back again.

10/10 (非常に良い)

Darren

2023 年 4 月 2 日

2023 年 4 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 4 月 6 日)

Thank you we look forward to welcoming you again in the near future.

10/10 (非常に良い)

Michelle

2023 年 3 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2023 年 3 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 4 月 28 日)

Thank you for staying with us, we look forward to having you back soon.

10/10 (非常に良い)

Gladys D

カップルで旅行

2023 年 3 月 21 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Lovely romantic property. This is a little gem in the island. Amazing manager, great service from Henry, Valentino and the whole staff. Graycliff restaurant is perfection from the eggs benedic for breakfast to escargot and beef brochettes for lunch to an unforgettable dinner. We will definitely come back.

2023 年 3 月に 3 泊滞在

GMからの返信 (投稿日 : 2023 年 3 月 21 日)

Thank you so much, it was our pleasure and will be sure to share your comments with the team.

4/10 (不満)

Neal

カップルで旅行, 家族旅行

2023 年 3 月 5 日

良かった点 : スタッフとサービス

気になった点 : 設備とサービス、施設のコンディションと設備

A historic hotel wit historic deferred maintenance. Looks like half the rooms and common areas are out of service. Eat here but do not stay here. It is a 2-3* facility.

2023 年 3 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 3 月 6 日)

Thank you for staying with us. Our team fixed your clogged toilet shortly after you reported it, if it acted up again you should have notified us so we could rectify. Not sure why you say that half the facilities are not open as everything is fully operational.

8/10 (良い)

Souka

家族旅行

2023 年 2 月 20 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff were super friendly and the location was fabulous.

2023 年 2 月に 3 泊滞在

GMからの返信 (投稿日 : 2023 年 2 月 23 日)

thank you so much for staying with us, we look forward to your next visit!

2/10 (非常に不満)

Mary Ann

2023 年 2 月 16 日

2023 年 2 月に 2 泊滞在

GMからの返信 (投稿日 : 2023 年 2 月 23 日)

Thanks for the 2... we should rate you a -10 for your refusal to pay your bill when we advised you that you had to pay us directly even when Hotels.com had confirmed that they had not received payment from you.

10/10 (非常に良い)

June

2023 年 2 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great location

Great location if you want to do shopping in Nassau. A few blocks to downtown. The grounds are well established n beautiful. Service was excellent.

2023 年 2 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 2 月 5 日)

We're so glad you enjoyed your stay - we look forward to your next visit

2/10 (非常に不満)

Debra

2023 年 1 月 24 日

2023 年 1 月に 5 泊滞在

GMからの返信 (投稿日 : 2023 年 1 月 25 日)

Thank you for choosing Graycliff for your 60th birthday, the staff enjoyed celebrating and singing their congratulations. As a landmark built in 1740 and listed in the National Register of Historic Places, We pride ourselves in keeping the authenticity and aesthetic appeal. Yes, sometimes a bed board comes out place – it was rectified immediately, and you do need to add water to our Keurig machines.

10/10 (非常に良い)

Andrea

2023 年 1 月 7 日

2023 年 1 月に 1 泊滞在

GMからの返信 (投稿日 : 2023 年 1 月 11 日)

Thank you it was great having you stay with us! See you again soon.

2/10 (非常に不満)

Thomas

カップルで旅行

2023 年 1 月 6 日

良かった点 : 設備とサービス

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Very disappointing, overrated and overpriced. Will never go back there and cannot recommend this place

gmからの返信 (投稿日 : 2023 年 1 月 24 日)

Thanks for staying with us, we did address your noise issue and moved you to a different suite by the pool which you and your wife advised you were happy we were able to do. And other than your noting when departing that you never had to pay for bottled water we had no other comments. If your stay was so disappointing had you said something during your stay we would have certainly tried to make it better.

10/10 (非常に良い)

MARGARET

2022 年 12 月 29 日

2022 年 12 月に 3 泊滞在

GMからの返信 (投稿日 : 2023 年 1 月 3 日)

Thank you it was great having you stay with us! See you again soon.

8/10 (良い)

christopher、Guntersville

2022 年 12 月 29 日

10/10 (非常に良い)

Sahang-Hee

カップルで旅行

2022 年 12 月 26 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Service was great and privacy was good too. One of the most beautiful swimming pools we’ve ever seen.

GMからの返信 (投稿日 : 2023 年 1 月 3 日)

Thank you we look forward to having you back soon.

10/10 (非常に良い)

JOHN

2022 年 12 月 19 日

10/10 (非常に良い)

Barbara

2022 年 6 月 20 日

2022 年 6 月に 3 泊滞在

GMからの返信 (投稿日 : 2022 年 6 月 22 日)

thanks so much for your review, we look forward to seeing you again soon!

10/10 (非常に良い)

Ursula

2022 年 5 月 23 日

2022 年 5 月に 1 泊滞在

GMからの返信 (投稿日 : 2022 年 5 月 25 日)

Great to have seen you again, look forward to having you back!

10/10 (非常に良い)

John

2022 年 4 月 18 日

2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Laurie

カップルで旅行

2022 年 1 月 24 日

良かった点 : 清潔度、スタッフとサービス

The property is a well-aged beauty that appears lovingly maintained. Only area of concern we had was the shower/jacuzzi tub: due to the configuration of the plexiglass attached to the tub, the floor flooded when we showered.

2022 年 1 月に 3 泊滞在

GMからの返信 (投稿日 : 2022 年 3 月 6 日)

thank you, we look forward to having you back when next you are in the Bahamas. We've advised maintenance about the shower and they've hopefully solved the problem. Thank you for pointing it out.

10/10 (非常に良い)

Jill、Nashville

カップルで旅行

2022 年 1 月 1 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Plantation style decor with fine service and extraordinary dining.

2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jill、Nashville

カップルで旅行

2021 年 12 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Excellent dining. Fine old world charm.

2021 年 12 月に 1 泊滞在

8/10 (良い)

Gabriele

2021 年 12 月 10 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

In general my stay was good, but there are some complaints, e.g. my room was not made at 15.30 in the afternoon. The shower was not in the best shape, was afraid it brake down when using it. The rates in the restaurant are too high, compared what you get, they are not justified. I have the feeling they only benefit of the name Graycliff.

2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Haag,

2021 年 12 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

All in all it was a great experience to stay at Graycliffs. The atmosphere is wonderful. It is such a difference compared even with high ranked hotel-chains.

2021 年 12 月に 1 泊滞在

8/10 (良い)

Nancy

2021 年 12 月 2 日

良かった点 : スタッフとサービス、設備とサービス

2021 年 11 月に 1 泊滞在

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