4/10 (不満)
Jenelle
グループ旅行
2024 年 6 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would never stay here again.
Cons:
-Housekeeping does not return to clean your room. We stayed 3 nights and never had our room cleaned. Garbages overfilling, no house keeping to pick up room service, no fresh towels. Absolutely horrible housekeeping.
-Communication from staff is horrible- we went to the pool and the pool lady on June 02 was so rude. We asked where the pool towels were kept and she basically ignored us. Pointed off in a general direction and walked away. I learned she had head phones in and was taking a personal phone call.
-The hotel blew its budget on the hotel lobby (which appears nice) but rooms and the other areas of the hotel are unkept/not maintained.
-Nobody once welcomed us or asked how our stay went.
- When we called down to ask the front staff for housekeeping to clean up room service that had been sitting for 10 hours, nobody came.
DO NOT BOOK HERE!!! Book at the Noelle down the road and pay a bit more. Its worth it.
Jenelle
2024 年 5 月に 3 泊滞在