There is nobody working the front desk at night. We were locked out of our room for 2 hours overnight because the code wasn't working and the door wouldnt open. Nobody picked up my phone calls or responded to my texts. Still haven't got a response from them.
Also, the room was not as advertised. We were SHORT A BED, and the 2 queens were actually doubles. Would not recommend staying here.
Shane
2024 年 5 月に 1 泊滞在
6/10 (普通)
Philip
2024 年 5 月 18 日
良かった点 : スタッフとサービス
Its old school re done. A few final touches with the reno and its great. Nice to see
Philip
2024 年 5 月に 2 泊滞在
8/10 (良い)
Laurie
2024 年 5 月 12 日
気になった点 : スタッフとサービス、施設のコンディションと設備
I liked that the beach was close. Shower did not work. Floors were dirty
Laurie
2024 年 5 月に 1 泊滞在
2/10 (非常に不満)
Gary
2024 年 4 月 7 日
気になった点 : 清潔度
Gary
2024 年 4 月に 2 泊滞在
4/10 (不満)
Reziko
2024 年 4 月 5 日
気になった点 : 清潔度、スタッフとサービス
Reziko
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Cheng
家族旅行
2024 年 3 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Just difficult get staff services. But phone call is worked.
Cheng
2024 年 3 月に 1 泊滞在
2/10 (非常に不満)
William
家族旅行, グループ旅行
2024 年 2 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place took my reservations and my money 6 weeks in advance but when I arrived, after a 10 Hour drive , they told me they had no room for me because they were doing renovations. They gave me no help in finding a new hotel room and as of now I still haven’t received refund for their mistake. They had no recourse for me and we’re very rude. The woman on the phone since there wasn’t anyone in the office hung up on me !!
I’m very disappointed in the Mermaid Inn and Travelocity !!